Concentrix
    (2000 reviews)

    Company Reviews

    Working at Concentrix

    4.22000 ratings in total
    5
    1060
    4
    509
    3
    244
    2
    83
    1
    104
    85%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(2K ratings)
    Career development
    4.0(2K ratings)
    Benefits & perks
    3.8(2K ratings)
    Management
    3.7(2K ratings)
    Working environment
    4.1(2K ratings)
    Diversity & equal opportunity
    3.9(87 ratings)
    Ratings for Concentrix are shared as-is from employees in line with our community guidelines

    Reviews

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    5.0
    Quality Assurance Role
    May 2026
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    Competitive pay and supportive management, with commuting distance as the main challenge.
    The good thingsCompetitive compensation and supportive management that values and respects employees.
    The challengesChallenges in commuting distance, but overall supportive workplace.
    4.0
    Customer Support / Technical Support Representative
    Apr 2026
    Eastwood Quezon City Metro Manila2 to 3 years in the role, former employee
    I enjoyed my time on the company.
    The good thingsGreat company. Evrything was great
    The challengesSometimes, the break schedules are not followed due to the volume of calls.
    5.0
    Customer Representative
    Apr 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    It was a great experience with my team and team leader. I feel heard all the time.
    The good thingsThey are very friendly to those who start in the industry. Welcoming and acceptable and from this company I found long-term friendship.
    The challengesAt first it was good but with the increasing prices of just everything, the salary is not meeting the needs anymore.
    5.0
    Technical Advisor II
    Apr 2026
    Cebu City Cebu9 to 10 years in the role, current employee
    Im able to enhance my skill
    The good thingsFriendly environment
    The challengesWorking on site.
    5.0
    Chat Support Representative
    Apr 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    A great experience since I'm new in the BPO industry, I met a lot of wonderful people.
    The good thingsA great work experience, itinerary, cleanliness, and lockers
    The challengesThere is no more to say because all is good.
    4.0
    Sr advisor I
    Apr 2026
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Great so far. Was not expecting to be this great
    The good thingsThe people, location, salary package (phrn), and the leniency.
    The challengesElevator, cr in tera tower, SQ in tera
    5.0
    BPO Agent
    Apr 2026
    Cebu City CebuLess than 1 year in the role, current employee
    Enjoyable while working
    The good thingsMore incentives, more activities , relax AND Enjoy while working. Friendly Management
    The challengesSales incentives and more food
    5.0
    Fraud Analyst
    Apr 2026
    Cebu City Cebu1 to 2 years in the role, current employee
    It taught me the importance of integrity and helped me disciplined, detail-oriented mindset.
    The good thingsThe collaborative environment at Concentrix was a highlight. I enjoyed working with supervisors and peers who shared best practices for optimizing workflows, which allowed us to handle peak retail seasons efficiently without compromising data quality.
    The challengesI noticed that System issues occasionally impacted our ability to hit KPIs. Streamlining the IT support process or updating workstation hardware would help the team maintain higher data accuracy.
    4.0
    Software Engineer Level 2
    Mar 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    Great learning experience in enterprise software development
    The good thingsI gained strong hands-on experience working on enterprise-level applications, especially in maintaining and improving systems using VB.NET and SQL Server. The team environment was collaborative, and I was able to work closely with QA, UI/UX, and project managers, which helped me understand the full development lifecycle. I also appreciated the exposure to Agile practices and the opportunity to use AI tools for debugging and optimization, which improved both my efficiency and problem-solving skills.
    The challengesThere were times when workloads became heavy, especially during tight deadlines and production issues. Some legacy systems were complex and required extra time to understand and maintain. Communication between teams could sometimes be improved to avoid delays or misalignment in requirements.
    5.0
    Support Analyst
    Mar 2026
    Makati City Metro Manila3 to 4 years in the role, current employee
    A stable workplace that helped me grow in discipline and attention to detail over the past 3 years
    The good thingsI’ve been with the company for three years and it has provided me with a stable role, supportive leadership, and a manageable workload that allows me to maintain a good work-life balance. I’ve gained valuable experience in back-office operations, improved my attention to detail, and developed strong independence in handling tasks. The work environment is structured and the processes are clear, which helps in delivering consistent performance.
    The challengesThere are opportunities to improve communication and collaboration across teams. Career growth paths and skill development programs could be more defined to help employees prepare for the next level. Streamlining some processes would also improve efficiency and reduce repetitive tasks.
    1.0
    Technology Support Specialist
    Feb 2026
    Pasay City Metro Manila2 to 3 years in the role, former employee
    Worst BPO I worked with and probably worst company I worked with. Worst HMO ever
    The good thingsNothing enjoyable here, only good for beginners in BPO
    The challengesWish they value employee like what they claim to be. Stagnant career, no perks, cheap HMO
    1 person found this helpful
    5.0
    Fraud Specialist
    Feb 2026
    Makati City Metro Manila1 to 2 years in the role, current employee
    As a Fraud Claim Specialist in my Company known for its strong culture and commitment to innovation.
    The good thingsCompany culture and Career growth
    The challengesDealing with customer with dissatisfactions in their Fraud Claim result
    4.0
    Chat and Email Support Specialist
    Feb 2026
    Pasig City Metro Manila1 to 2 years in the role, former employee
    Handled one of the most easiest and very chill account (music-streaming app).
    The good thingsBi-weekly payout (You get your pay a day earlier) Very considerate management when it comes to employees especially when you're sick or there's a calamity
    The challengesHope they can offer more benefits and salary offer can still be improved, including HMO.
    5.0
    Customer Service Specialist
    Feb 2026
    Davao City Davao del Sur1 to 2 years in the role, former employee
    Great place to work at.
    The good thingsMy overall company review is great. Workplace is such a newbie friendly
    The challengesThey have to improve on considering the possibility of working from home.
    5.0
    Customer Service Representative
    Jan 2026
    Makati City Metro Manila4 to 5 years in the role, former employee
    I enjoyed the experience and gained valuable skills for self-improvement
    The good thingsI enjoy working with friends and having a good working environment.
    The challengesI am hoping for the implementation of a four-day workweek.
    3.0
    Customer Service Representative
    Jan 2026
    Angeles City Pampanga1 to 2 years in the role, former employee
    Overall, my experience was not so okay.
    The good thingsI really appreciate the payout schedule being every two weeks. It helps a lot with budgeting and financial planning, as the income is consistent and timely. Knowing exactly when to expect each payout makes things more manageable and reduces financial stress. Overall, the bi-weekly payout system is reliable and very convenient.
    The challengesOne of the challenges I’ve observed is the limited opportunity for team members to grow and take on new responsibilities. At times, decisions and approvals are highly centralized, which can restrict exposure to learning, upskilling, and career development. Allowing more trust, mentorship, and growth opportunities could help improve team motivation, engagement, and long-term retention.
    5.0
    Customer Service Representative
    Jan 2026
    Davao City Davao del SurLess than 1 year in the role, former employee
    Rewarding role gaining travel industry knowledge, strong communication skills, and helping customers
    The good thingsWorking under a travel account gave me insights into hotel and accommodations policies, reservation systems, and global destinations, which kept the job engaging and educational. I enjoyed working alongside colleagues who shared the same goal of delivering excellent service, and the supportive environment made challenging days easier.
    The challengesAt peak travel seasons, the call and chat volumes can be overwhelming. Better staffing or scheduling could help ease the pressure.
    5.0
    Training and Quality Supervisor
    Jan 2026
    Quezon City Metro Manila2 to 3 years in the role, former employee
    I have experienced growth and learned a lot.
    The good thingsEngagement and other CNX benefits
    The challengesTraining and onboarding for Managers and above for some of the programs especially for people management
    5.0
    Subject Matter Expert
    Jan 2026
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    I really like my stay there
    The good thingsThe people I work with.
    The challengesThe salary that needs improvement
    5.0
    Customer Service Representative
    Dec 2025
    Cebu City Cebu4 to 5 years in the role, former employee
    My overall stay in the company is amazing.
    The good thingsThe free meal for on-site agents.
    The challengesNothing to improved as of yet.
    5.0
    Customer Service Representative
    Dec 2025
    Mandaluyong City Metro Manila1 to 2 years in the role, former employee
    Amazing! Supurb! Fun!
    The good thingsVery enjoyable and fun environment, CNX has a beginner friendly account -- I mean the easiest account in all BPO as far as I know. Trainings are fun!!
    The challengesOnce you are already at the prod, you'll find it hard to get a leave.
    5.0
    Nice work place
    Dec 2025
    Manila City Metro Manila2 to 3 years in the role, former employee
    Enjoyable caring BPO experience alot of GCs and bonuses
    The good thingsWide spaces.very nice pantry.. unli sleeping rooms ..cool atm points nice Team...nice HR.. More perks
    The challengesCall in sick process
    5.0
    Customer Service Representative
    Nov 2025
    Makati City Metro Manila1 to 2 years in the role, former employee
    My experience was fun since I had friends who lift up burdens from work.
    The good thingsHMO, Incentives, and student-accommodating schedule
    The challengesManagement and how career growth should be prioritized with pro-agent
    5.0
    Customer Service Role
    Oct 2025
    Quezon City Metro Manila2 to 3 years in the role, former employee
    A very convenient and memorable one.
    The good thingsOffers a work at home set-up and no experience
    The challengesPromotions are tough.
    5.0
    Customer Service Representative
    Sep 2025
    Davao City Davao del Sur5 to 6 years in the role, former employee
    I gained experience in providing customer support and ensuring safe, high-quality content through effective communication, problem-solving, and attention to detail.
    The good thingsWhat I really enjoyed working at Concentrix was the supportive work environment and the strong sense of teamwork. The company emphasizes collaboration, and I appreciated how colleagues and leaders were approachable whenever I needed guidance. I also enjoyed the opportunities to continuously learn—whether through training programs or real-life customer interactions that helped me develop problem-solving and communication skills. Another thing I valued was the diverse workplace culture, where I got to work with people from different backgrounds, which made the experience more engaging and motivating. Overall, it was fulfilling to help customers while growing both personally and professionally.
    The challengesOne area that I think could be improved is streamlining some of the internal processes. At times, certain approvals or escalations took longer than expected, which could impact efficiency. Improving these systems would make it easier for employees to focus more on delivering excellent customer service. Another improvement could be more regular feedback sessions, so employees can track their growth and feel even more supported in their development.
    1 person found this helpful
    5.0
    Customer Service Representative
    Sep 2025
    Angeles City PampangaLess than 1 year in the role, former employee
    good and a good start when you are looking for a job that will help you build up your confidence and will help you to build your self esteem as well as handling the cx's problem
    The good thingsThe training and the TA along with trainor and TL
    The challengesCx will insist on something because they know that there's a certain prize when they are irate
    5.0
    Advisor I, Customer Service
    Sep 2025
    Quezon City Metro Manila2 to 3 years in the role, former employee
    Thankful for CNX for recognizing my potential in the BPO industry 4yrs ago
    The good thingsConcentrix was my first ever employer/BPO company that recognized my potential to thrive in the call center industry 4yrs ago, and I can't thank them enough for it. Having ann available shuttle to and from work was so convenient, and having an approachable management was a huge plus.
    The challengesIn my tenure with Concentrix, thankfully I didn't experience any challenges with them.
    1 person found this helpful
    3.0
    Recruitment
    Sep 2025
    Cebu City Cebu1 to 2 years in the role, current employee
    There will always be pros and cons in a company but it’s up for you to decided if you will stay or leave. I have stayed in the company long enough to prove my ability and skills that have helped the company’s hiring.
    The good thingsGreat and friendly colleagues.
    The challengesSudden changes and implementation of the recruitment process without proper cascading from the management.
    1.0
    Sales Operations Specialist
    Aug 2025
    Makati City Metro Manila6 to 7 years in the role, former employee
    Thank you CNX you inspired me to resign.
    The good thingsyearly increase but depends on how many percent
    The challengesclosing of accounts managers who dont work so they micromanage their team instead to just say they are productive. managers are hypocrite, they sleep all night. Even if they know team mates are sleeping, they are just quiet about it unless they dont like the rep. Log in log out is hassle very inefficient. even if you earned a leave credit, manager wont allow you and even if you are dying they will ask you to work.
    2 people found this helpful
    4.0
    Technical Support Representative
    Aug 2025
    Mactan Lapu-Lapu City CebuLess than 1 year in the role, former employee
    Concentrix is a reputable company that offers a competitive salary and a remote work setup. I would have stayed if I had been transferred to another account, and I would gladly be part of the company again in the future.
    The good thingsThey offer a remote setup and provide the necessary equipment. The salary is competitive, and the hiring process is smooth and efficient.
    The challengesMy employment was terminated, and I was not transferred to another account, which could have provided me with an opportunity to continue working.
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