Concentrix
    (2000 reviews)

    Company Reviews

    Working at Concentrix

    4.22000 ratings in total
    5
    1060
    4
    509
    3
    244
    2
    83
    1
    104
    85%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(2K ratings)
    Career development
    4.0(2K ratings)
    Benefits & perks
    3.8(2K ratings)
    Management
    3.7(2K ratings)
    Working environment
    4.1(2K ratings)
    Diversity & equal opportunity
    3.9(87 ratings)
    Ratings for Concentrix are shared as-is from employees in line with our community guidelines

    reviews

    Showing 45 reviews for Makati City Metro Manila
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    5.0
    Customer Representative
    Apr 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    It was a great experience with my team and team leader. I feel heard all the time.
    The good thingsThey are very friendly to those who start in the industry. Welcoming and acceptable and from this company I found long-term friendship.
    The challengesAt first it was good but with the increasing prices of just everything, the salary is not meeting the needs anymore.
    5.0
    Chat Support Representative
    Apr 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    A great experience since I'm new in the BPO industry, I met a lot of wonderful people.
    The good thingsA great work experience, itinerary, cleanliness, and lockers
    The challengesThere is no more to say because all is good.
    4.0
    Software Engineer Level 2
    Mar 2026
    Makati City Metro Manila1 to 2 years in the role, former employee
    Great learning experience in enterprise software development
    The good thingsI gained strong hands-on experience working on enterprise-level applications, especially in maintaining and improving systems using VB.NET and SQL Server. The team environment was collaborative, and I was able to work closely with QA, UI/UX, and project managers, which helped me understand the full development lifecycle. I also appreciated the exposure to Agile practices and the opportunity to use AI tools for debugging and optimization, which improved both my efficiency and problem-solving skills.
    The challengesThere were times when workloads became heavy, especially during tight deadlines and production issues. Some legacy systems were complex and required extra time to understand and maintain. Communication between teams could sometimes be improved to avoid delays or misalignment in requirements.
    5.0
    Support Analyst
    Mar 2026
    Makati City Metro Manila3 to 4 years in the role, current employee
    A stable workplace that helped me grow in discipline and attention to detail over the past 3 years
    The good thingsI’ve been with the company for three years and it has provided me with a stable role, supportive leadership, and a manageable workload that allows me to maintain a good work-life balance. I’ve gained valuable experience in back-office operations, improved my attention to detail, and developed strong independence in handling tasks. The work environment is structured and the processes are clear, which helps in delivering consistent performance.
    The challengesThere are opportunities to improve communication and collaboration across teams. Career growth paths and skill development programs could be more defined to help employees prepare for the next level. Streamlining some processes would also improve efficiency and reduce repetitive tasks.
    5.0
    Fraud Specialist
    Feb 2026
    Makati City Metro Manila1 to 2 years in the role, current employee
    As a Fraud Claim Specialist in my Company known for its strong culture and commitment to innovation.
    The good thingsCompany culture and Career growth
    The challengesDealing with customer with dissatisfactions in their Fraud Claim result
    5.0
    Customer Service Representative
    Jan 2026
    Makati City Metro Manila4 to 5 years in the role, former employee
    I enjoyed the experience and gained valuable skills for self-improvement
    The good thingsI enjoy working with friends and having a good working environment.
    The challengesI am hoping for the implementation of a four-day workweek.
    5.0
    Customer Service Representative
    Nov 2025
    Makati City Metro Manila1 to 2 years in the role, former employee
    My experience was fun since I had friends who lift up burdens from work.
    The good thingsHMO, Incentives, and student-accommodating schedule
    The challengesManagement and how career growth should be prioritized with pro-agent
    1.0
    Sales Operations Specialist
    Aug 2025
    Makati City Metro Manila6 to 7 years in the role, former employee
    Thank you CNX you inspired me to resign.
    The good thingsyearly increase but depends on how many percent
    The challengesclosing of accounts managers who dont work so they micromanage their team instead to just say they are productive. managers are hypocrite, they sleep all night. Even if they know team mates are sleeping, they are just quiet about it unless they dont like the rep. Log in log out is hassle very inefficient. even if you earned a leave credit, manager wont allow you and even if you are dying they will ask you to work.
    2 people found this helpful
    4.0
    Business Intelligence Analyst
    Aug 2025
    Makati City Metro Manila7 to 8 years in the role, former employee
    Use it as a stepping stone.
    The good thingsGot to work on good projects - good for experience and personal professional growth. Got to know some good people that I am still connected to today.
    The challengesCulture in the team feels forced and doesn't feel organic. Constant restructuring and you realize other companies pay better.
    5.0
    Trainer
    Apr 2025
    Makati City Metro Manila1 to 2 years in the role, former employee
    It was a dream come true to handle a class since I am an Education Major in college.
    The good thingsI've been a Technical Support for 10 months in a gaming account. The healthy environment and my team gives me everyday motivation to go to work. After I mastered the account, I became a trainer. It was challenging yet enjoying role. I handled 3 teams in a span of 6 months and received certifications
    The challengesThere are a lot of challenges becoming a trainer. One of the challenges is to "know your trainee". Every trainee you encounter have different personalities and you must know how to cope with it.
    4.0
    Senior Analyst
    Nov 2024
    Makati City Metro Manila1 to 2 years in the role
    Good work environment
    The good thingsGood work environment
    The challengesCompensation package is not competitive.
    5.0
    Technical Support Role
    Sep 2024
    Makati City Metro Manila1 to 2 years in the role, former employee
    Happy that we met but we're not meant to be.
    The good thingsIt really depends on the account. I did work with the company when it was still "Convergys" which is during that time, a very well-known BPO then it suddenly being acquired by Concentrix that makes us overwhelmed.
    The challengesThe transition from the old company to anew is a lot to take in for me as this is my first job after i finish college.
    5.0
    Financial Analyst
    Aug 2024
    Makati City Metro Manilacurrent employee
    Proud working with the most caring BPO company
    The good thingsIve been grateful that i havent any issue receiving my salary,bonuses and perks
    The challengesWhener on a training for new learnings nothing else because had the support and tools alloted
    5.0
    Fraud Specialist
    Aug 2024
    Makati City Metro ManilaLess than 1 year in the role, former employee
    More opportunities to earn less trust on their words
    The good thingsThey provide more opportunities to earn more
    The challengesNot true to their words, they ask to train until get certify and you will be able to work online, but it took me 8 months to get approved
    3.0
    Customer Service Representative
    Jul 2024
    Makati City Metro ManilaLess than 1 year in the role, former employee
    My experience was fun since I get to enjoy while learning about new things and I was able to develop a lot of skills as well that I may use to better contribute to the success of the company that I will be working with in the near future.
    The good thingsI enjoy helping customers since it feels good when you are able to comply with their request and provide effective steps that may resolve their concern. Also, I enjoy working with my team since they will help you as well for you to be better on providing services.
    The challengesThe challenges I faced in the company is there is not enough agents to handle the customer's concerns as well as the higher tiers that we had on our shift. This made us have a difficult time on what information we have to provide to the customer since it is no longer in our scope. Additionally, there are some Team Leader's that does not take accountability when they made a mistake on providing wrong information or steps that they advise the agents to do, resulting in the agent's score to deplete.
    1.0
    Team Manager
    Jun 2024
    Makati City Metro Manila
    Terrible experience
    The good thingsProvided Good Salary.
    The challengesManagers are micro managers. Trainers are unprofessional. Tolerated having a relationship with their trainees cost conflict of interest.
    8 people found this helpful
    1.0
    Technical Support Role
    Apr 2024
    Makati City Metro Manila
    Will not recommend
    The good thingsGood management. Nothing else
    The challengesWorking for 5 years. No salary increase, benefits are so-so
    7 people found this helpful
    4.0
    Senior Quality Evaluator
    Oct 2023
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Good to work here nice experience as well
    The good thingsExperience and growth
    The challengesThe challenge is your daily growth that you have to gone through to be better
    5.0
    Subject matter expert
    Sep 2023
    Makati City Metro Manila5 to 6 years in the role, current employee
    Great place to work and learning experience
    The good thingsCompensation and schedule
    The challengesInternet onsite is iffy
    5.0
    Na
    Sep 2023
    Makati City Metro Manila1 to 2 years in the role, former employee
    Concentrix feedback and review
    The good thingsConcentrix is good when it comes to being fabatical to their employees.
    The challengesYou have to be flexible in working hours and fast learner
    5.0
    CSR
    Aug 2023
    Makati City Metro Manila1 to 2 years in the role, former employee
    Good, high pay salary
    The good thingsFriendly atmosphere, good colleagues and team leads
    The challengesMaintaining quality customer relationships.
    5.0
    Customer Care
    Jun 2023
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Newbie friendly and easy to pass
    The good thingsBest organization. Best management
    The challengesChanges happens all the time. Agent must be very adaptive
    5.0
    Leadership Development Manager
    Apr 2023
    Makati City Metro Manila1 to 2 years in the role, current employee
    If you want the best colleagues, work here
    The good thingsPeople are easy to work with.
    The challengesSometimes too much work but it’s your prioritization that’ll help you.
    5.0
    Customer service representative
    Feb 2023
    Makati City Metro ManilaLess than 1 year in the role, former employee
    Very known company in BPO industry and IT industry as well.
    The good thingsFriendly environment, also they offer coaching sessions with psychologist for your wellness.
    The challengesTo be promoted for a higher position and get a salary increase.
    5.0
    Technical support
    Nov 2022
    Makati City Metro Manila1 to 2 years in the role, current employee
    Goal Oriented Company
    The good thingsPeople and opportunities
    The challengesHaving to start from a different playing field
    4.0
    Sales specialist
    Nov 2022
    Makati City Metro Manila3 to 4 years in the role, former employee
    Average Selling capabilities
    The good thingsFriends and/or colleagues, comfortable sleeping quarters
    The challengesUpselling their products even its hard and Supervisors/Managers were pushing hard without any consideration.
    5.0
    Technical support representatives
    Sep 2022
    Makati City Metro Manila9 to 10 years in the role, current employee
    If not the best one of the best.
    The good thingsI have been working with this company for more than 9 years. Though it is really stressful but it is fulfilling. This also depends on the program or department you're part of. HR is pro employee. They really want to keep their people.
    The challengesThough all companies have downsides and challenges like this one. It all depends on the program or department you belong and also your relationship with your immediate supervisor. You just have to know how to handle your boss as well and learn their management styles on handling people so you can go with their style and become a determined employee on their eyes. This also come down if you are passionate with what you're doing happy with your boss and other people around you.
    4.0
    Technical team leader
    Aug 2022
    Makati City Metro Manila7 to 8 years in the role, former employee
    Very educational. I gained skills necessary to proceed with my career
    The good thingsEmployee engagement, nice workmates
    The challengesLow salary for support groups
    5.0
    Customer representative
    Aug 2022
    Makati City Metro Manila1 to 2 years in the role, current employee
    Friendly workplace, Good employer
    The good thingsIts been my 3 years in Concentrix this coming September 2nd and its my pleasure to work in such good friendly place, Om's TL's are very considerate when it comes to family matter health of the agent and they always put their shoe's in everyone. But I will end my career in Concentrix since I'm looking at least temporary work from home and I want to explore my skills and still willing to learn more.
    The challengesIts just I'm looking for work from home set up since I need to monitor my son's blood disease.
    4.0
    Advisor II
    Jun 2022
    Makati City Metro Manila3 to 4 years in the role, current employee
    its good for me but its toxic
    The good thingsThe experience with team, tl's, friends
    The challengesSalary,Metrix,environment, Facilities, Management
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