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Listed five days ago

Workforce Management Analyst

at Bon Secours Mercy Health

This is a Full time job

Taguig City, Metro Manila
  • Comprehensive HMO medical coverage/retirement plan/group life/accident insurance
  • Mission-driven culture events, outreach and service opportunities
  • Collaborative office spaces and engagement activities
WFM Analyst optimizes contact center staffing, forecasting and performance to improve patient access and service levels.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed fifteen days ago

Real Time Analyst (RTA) | Night Shift | Weekends Off | HMO + 2 free dependents

at Acquire Intelligence
Urgently hiring

This is a Full time job

Ortigas, Metro Manila
  • HMO coverage for you and your family
  • Real career growth with opportunities for internal promotions
  • 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
Support Workforce Management through reporting, real-time analytics, and operational insights while growing your career with Acquire Intelligence.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed eleven days ago

Real Time Analyst

at NTT Business Process Outsourcing

This is a Full time job

Quezon City, Metro Manila
  • Diverse and inclusive work environment
Accelerate your career at NTT DATA Services! make this the place where you grow.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11d ago
Listed seven days ago

WFM Assistant Manager - Capacity Planning

at SAGILITY PHILIPPINES B.V. BRANCH OFFICE
Urgently hiring

This is a Full time job

Quezon City, Metro Manila(Hybrid)
  • Competetive Salary & Benefits
  • Day 1 HMO
  • Supportive and collaborative team environment
Lead capacity planning, forecasting, scheduling, and RTA operations. Drive staffing strategies, optimize performance, and support business goals.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed ten hours ago

Real Time Analyst (Antipolo/Onsite)

at INTELEGENCIA BPO LLC CORP.
Be an early applicant

This is a Full time job

Antipolo City, Rizal
₱28,000 – ₱30,000 per month
This role's ideal for an experienced workforce professional who excels in real-time operational analysis & thrives in a performance-driven environment
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
10h ago
Listed six days ago

Real Time Analyst

at Transcom Worldwide (Philippines), Inc.

This is a Full time job

Pasig City, Metro Manila
  • Day 1 HMO, Accidental & Life Insurance, In-house- Online Pharmacy
  • Best in class benefits like Allowances & Scholarship Program
  • Retirement Fund, Loyalty Incentives & many more!
Transcom is looking for Real Time Analysts with experience on Real Time Queue Management, Real Time Reporting, Outage Escalation and Management.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
6d ago
Listed eleven hours ago

Capacity Planner Lead

at Everise Philippines Ltd.

This is a Full time job

Taguig City, Metro Manila(Remote)
The TA Specialist will support the Recruiting Team by efficiently executing administrative duties & actively participating in all recruiting processes
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
11h ago
Listed thirteen days ago

Real Time Analyst | Taguig

at Sutherland

This is a Full time job

Taguig City, Metro Manila
Monitors operational performance, analyzes data, and provides timely support to help achieve business goals and improve efficiency.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed five days ago

WFM RTA Team Manager

at Cognizant Technology Solutions Philippines Inc.

This is a Full time job

Quezon City, Metro Manila
  • Competitive Pay That Rewards Your Talent
  • Global Opportunities, Local Growth
  • Career Development That Matters
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
5d ago
Listed thirteen days ago

Workforce Analyst (RTA) - Quezon City

at WNS Global Services, Inc.

This is a Full time job

Eastwood, Metro Manila
  • Career Growth
  • HMO + 1 Free Dependent
  • Competitive Salary Package and Benefits
Monitor adherence real time to ensure performance is within pre-set parameters, works with supervisors to resolve schedule adherence issues.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
Listed one day ago

Workforce Management Analyst 2

at Dexcom Philippines

This is a Full time job

Manila City, Metro Manila(Hybrid)
You will initiate and maintain process definitions and updates that support workforce management (WFM) and operational alignment. What makes you...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
1d ago
Listed fifteen days ago

URGENT HIRING: Workforce Queue Analyst | Onsite | Night Shift - Weekends Off

at Acquire Intelligence

This is a Full time job

Ortigas, Metro Manila
  • HMO coverage for you and your family
  • Real career growth with opportunities for internal promotions
  • 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
Support Workforce Management through reporting, real-time analytics, and operational insights while growing your career with Acquire Intelligence.
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
15d ago
Listed eleven days ago

Help Desk Specialist

at Results Manila Inc.

This is a Full time job

Cainta, Rizal
The ResultsCX Help Desk Associate Specialists will be supporting the MS Windows infrastructure of ResultsCX extending to a Global Support scale.
subClassification: Help Desk & IT SupportHelp Desk & IT Support classification: Information & Communication Technology(Information & Communication Technology)
11d ago
Listed more than thirty days ago

Real Time Analyst

at Louis Vuitton (Philippines) , Inc.

This is a Full time job

Real, Rizal
As a Real-Time Analyst at Louis Vuitton, you will be instrumental in ensuring the reliability and profitability of our Client Services operations....
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
30d+ ago
Listed fourteen days ago

Workforce Analyst (Scheduling/Real-Time)

at IFIVE INC.

This is a Full time job

Pasig City, Metro Manila
₱40,000 – ₱43,000 per month
Competitive compensation and benefits packages HMO on Day 1, free 1 dependent (after 90 days) Regular engagement activities and events
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
14d ago
Listed three days ago

Workforce Analyst

at CGI (PHILIPPINES) INC.

This is a Full time job

Santa Ana, Metro Manila
This document outlines the framework for establishing a structured Workforce Management (WFM) function within the call center. The objective is to...
subClassification: Customer Service - Call CentreCustomer Service - Call Centre classification: Call Centre & Customer Service(Call Centre & Customer Service)
3d ago
Listed four days ago

Assoc Mgr-WFM Management

at Sutherland
Be an early applicant

This is a Full time job

Santa Ana, Metro Manila
We are seeking an experienced Team Lead – Real Time Analyst (RTA) to oversee real-time workforce operations in a fast-paced contact center...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
4d ago
Listed seven days ago

Real Time Analyst

at ISTA Personnel Solutions

This is a Full time job

Mandaluyong City, Metro Manila
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Real Time Analyst to join our rapidly expanding team. As a member...
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
7d ago
Listed thirteen days ago

Intraday Analyst (Fixed-Term)

at Quantrics Enterprises Inc.

This is a Full time job

Taytay, Rizal(Hybrid)
The Intraday Analyst monitors real-time operations, manages adherence, and coordinates schedule adjustments to optimize staffing and service delivery.
subClassification: Management & SupportManagement & Support classification: Call Centre & Customer Service(Call Centre & Customer Service)
13d ago
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