Alorica
    (792 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    More than 10,000

    Primary location

    G/F Three Cyberpod Centris, South Tower, ETON Centris, EDSA cor. Quezon Ave., Diliman, Quezon City
    Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.Centralized and Scaled Global PartnerExpert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.A Firm with Strong SupportExpert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.Complete Lifecycle Solution SupportVerticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, CommercialAcquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, ReservationsService/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,Hardware/ Software SupportResolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,Credit Activation, Property Recovery, Skip Tracing, Attorney Services

    Jobs at Alorica

    Based on your search activity

    at ALORICA TELESERVICES, INC.
    Quezon City, Metro Manila
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care.
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    24d ago
    24d ago

    at ALORICA TELESERVICES, INC.
    Quezon City, Metro Manila
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care.
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care.
    classification: SalesSales
    24d ago
    24d ago

    Gallery photos

    Reviews overview

    4.0792 ratings in total
    5
    357
    4
    228
    3
    108
    2
    43
    1
    56
    80%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends

    What’s it like working at Alorica?

    AI summary of recent reviews

    Employees appreciate that Alorica is beginner-friendly, welcoming those without prior BPO or call centre experience. The quality of training is consistently praised, with trainers being supportive and effective in preparing employees for their roles. Many reviewers highlight the friendly and collaborative environment, noting they met good friends and enjoyed working with their teams. Team leaders and coaches are helpful and provide good support to employees throughout their journey.

    However, there are some potential challenges, such as concerns about management practices, including inconsistency and power dynamics within programmes. A few employees have experienced concerns about job stability, with some being placed on floating status due to overstaffing. Technology and equipment, including computers and headsets, could be improved as they sometimes experience performance issues. Some reviewers have mentioned that salary levels and incentive consistency could be better. Additionally, the work can be challenging and demanding, particularly when managing high-volume queues, difficult customer requests, and strict account metrics.

    Recent reviews

    3.0
    Customer Experience Specialist
    May 2026
    Fort Bonifacio Taguig City Metro Manila1 to 2 years in the role, former employee
    I had difficult time exiting, adjusting to our team's attrition.
    The good thingsGained few amazing folks and learned a lot.
    The challengesManagement should act as fast as they can. Also just a cent, favoritism is no good. I suggest to keep it as discreet as possible specially conflicts discussed inside management ops.
    4.0
    Customer Service Representative
    May 2026
    Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
    While the experience could be enhanced, it serves as a valuable entry point for newcomers
    The good thingsThe company is newbie friendly
    The challengesHR Management has been using the wrong email address to send me emails. I have been asking them to change it to the correct email address since December.
    3.0
    Customer Service Representative
    Mar 2026
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Very sentimental experience for since it’s my first job.
    The good thingsMet good friends and training was good as well compared to my current job.
    The challengesThe inconsistency when it comes to incentives.
    Ratings for Alorica are shared as-is from employees in line with our community guidelines
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