Alorica
    (790 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    More than 10,000

    Primary location

    G/F Three Cyberpod Centris, South Tower, ETON Centris, EDSA cor. Quezon Ave., Diliman, Quezon City
    Expert Global Solutions, Inc. (EGS) is a world-class, comprehensive Business Process Outsourcing (BPO) entity in global management and outsourcing services. EGS has one of the most comprehensive, unique, and compelling BPO offerings in the marketplace. Our clients have the benefit of a fully scaled and global partner serving all aspects of the Customer Relationship Management (CRM) and Accounts Receivable Management (ARM) industry.Centralized and Scaled Global PartnerExpert Global Solutions is the holding company and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle. EGS offers clients the unique complement of scale and a customized CRM and ARM service delivery platform.A Firm with Strong SupportExpert Global Solutions is owned by One Equity Partners, the private investment arm of JPMorgan Chase & Co. Established in 2001 and managing $10 billion of investments and commitments for JPMorgan Chase & Co., One Equity Partners makes private investments behind compelling business ideas and strong management teams.Complete Lifecycle Solution SupportVerticals | Cable, Telecom, Utilities, Retail, Government, Healthcare, Education, Financial, Technology, Insurance, Trans/Logistics, Pharmaceuticals, Travel & Hospitality, CommercialAcquisition | Pre-Sales/Sales, Order Taking, Cross-Sale/Up-Sale, Lead Generation, Product Information, Sales Verifications, ReservationsService/Support | Technical Support, Tier 1-4 Helpdesk, Customer Inquiries, Account Change/Updates, Billing Information, Loyalty Programs, Warranty Support, Internet Support,Hardware/ Software SupportResolution | First/Third Party Receivables, Financial Care, Pre/Post Charge-O, Early Fraud,Credit Activation, Property Recovery, Skip Tracing, Attorney Services

    Jobs at Alorica

    Based on your search activity

    at ALORICA TELESERVICES, INC.
    Quezon City, Metro Manila
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care.
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English or other languages to support customer care.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    6d ago
    6d ago

    at ALORICA TELESERVICES, INC.
    Quezon City, Metro Manila
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English.
    Communicate via inbound and/or outbound voice-based and/or non-voice-based communications in English.
    classification: SalesSales
    21d ago
    21d ago

    Gallery photos

    Reviews overview

    4.0790 ratings in total
    5
    357
    4
    227
    3
    107
    2
    43
    1
    56
    80%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends

    What’s it like working at Alorica?

    AI summary of recent reviews

    Employees appreciate that Alorica is beginner-friendly, welcoming those without prior BPO or call centre experience. The quality of training and trainers is consistently praised, with many noting that trainers are supportive and helpful. The friendly and collaborative environment is a highlight, with approachable team leaders and supportive colleagues. Additionally, the role provides extensive experience in customer service, problem-solving, and managing complex workflows.

    However, there are some potential challenges, such as uncertainty around job stability, with some employees experiencing floating status due to overstaffing. Management practices can vary across programmes, with some inconsistencies in scheduling and communication. Technology and equipment may experience lagging issues at times, and facilities can be overcrowded during busy periods. Some employees have noted that compensation levels may be lower than industry standards, and managing high-volume workloads during peak times can be demanding.

    Recent reviews

    3.0
    Customer Service Representative
    Mar 2026
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Very sentimental experience for since it’s my first job.
    The good thingsMet good friends and training was good as well compared to my current job.
    The challengesThe inconsistency when it comes to incentives.
    5.0
    Customer Service Representative
    Mar 2026
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    it was great experience specially to a newbie in a voice account like me
    The good thingsNice work place and staffz
    The challengesthe system that they’ve been using
    1.0
    Customer Experience Agent
    Mar 2026
    Makati City Metro ManilaLess than 1 year in the role, current employee
    Not a good experience. Imagine, you were assigned and signed up for WFH and asked to return the pc.
    The good thingsTrainers were good except for one I encountered.
    The challengesCOMPANY AND EMPLOYEE STABILITY. The company put us on floating status when we were just 5 months due to over staffing! When I say ‘us,’ I’m referring to our entire batch, as well as other batch that was suddenly placed on floating status. It feels unfair. Despite having good performance and attendance, we were left uncertain about our roles. In the first place, why hire so many people when they knew the job was only seasonal? Or atleast they should post a temporary position on this job instead of fulltime. So now we’re left without jobs, waiting for their so-called ‘redeployment.’ They gave us one month of pay, but it’s ₱6,000–₱7,000 less than our regular salary because the allowance was removed. After that, we won’t receive any pay anymore. It’s been more than two weeks, and there’s still no clear update on what’s going to happen. WAKE UP ALORICA, IT'S TIME YOU CHANGE THE STYLE AND BE FAIR!
    Ratings for Alorica are shared as-is from employees in line with our community guidelines
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