Company Profile

Employees appreciate the competitive salary package at Access Healthcare Services Manila, Inc., which is consistently rated higher than other BPO companies. The colleagues are professional, friendly, and supportive, creating a strong sense of camaraderie in the workplace. Additionally, the work environment is generally conducive, with well-maintained equipment and flexible work-from-home arrangements for many accounts.

However, there are some potential challenges to consider. Management tends to focus heavily on numbers and targets, which can impact employee wellbeing. The training process has been described as disorganised and lacking in structure, making onboarding difficult for new hires. Work-life balance can be challenging due to strict attendance policies and difficulty obtaining approval for time off. HR and recruitment responsiveness can be inconsistent, and performance metrics are demanding with daily quotas. Finally, work processes can be complex, with some employees noting a lack of clear standard operating procedures.