Access Healthcare Services Manila, Inc.
Write a review
    Access Healthcare Services Manila, Inc.
    (58 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Access Healthcare Services Manila, Inc.

    2.858 ratings in total
    5
    15
    4
    9
    3
    7
    2
    4
    1
    23
    81%
    Rate salary as high or average
    47%
    Employees recommend this employer to friends
    Work/Life balance
    2.6(58 ratings)
    Career development
    2.9(58 ratings)
    Benefits & perks
    2.9(57 ratings)
    Management
    2.6(58 ratings)
    Working environment
    2.9(58 ratings)
    Diversity & equal opportunity
    1.9(17 ratings)
    Ratings for Access Healthcare Services Manila, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 58 reviews sorted by most recent
    Sort by
    most recent
    1.0
    Scheduling Specialist
    May 2026
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    There is a noticeable lack of fair treatment regarding company rules.
    The good thingsCompetitive Salary: The compensation package is actually quite good compared to other BPOs.
    The challengesWorst Training Experience: The training process felt disorganized and lacked proper structure.Management fails to provide clear guidelines from the start, leaving new hires confused about their daily roles.
    1.0
    Billing Specialist
    May 2026
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    Absolutely worst BPO experience I had.
    The good thingsSalary package, that's all
    The challengesEverything is a challenge, from incompetent trainers to the worst recruitment/HR people I have ever experienced. Recruiters will only respond to your messages and email when they want you to say yes to their offer but will completely disappear once you agree and sign. Operation and process are stupid. Imagine you need to log in every so often to your PC using an authenticator but the catch is CP is not allowed on the floor. Could you get any more stupid than that? The phone that you need to log in is prohibited on floor. Insane!!!
    1.0
    Utilization Review Nurse
    Apr 2026
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    I PASSED THE FINAL INTERVIEW (onsite btw), STILL WAITING FOR MY JOB OFFER, Recruiter UNRESPONSIVE
    The good thingsNo good things out here.
    The challengesStill waiting for my JOB OFFER after passing my final interview, which I had to go ONSITE for on the same day that I applied. Sure, my recruiter was very responsive last week, telling me that my start date will be on Friday, but HOW CAN I START WITHOUT THE JOB OFFER? MY ORIENTATION WAS SUPPOSED TO BE TODAY BUT STILL NO RESPONSE. Incredible. Just speechless.
    4 people found this helpful
    5.0
    Client Denial Specialist
    Apr 2026
    Pasay City Metro ManilaLess than 1 year in the role, current employee
    This company trained their staff very well and will give lots of opportunities to their staff.
    The good thingsgood compensation, friendly management, and accessible for public transportation.
    The challengescleanliness and hardware and software issues.
    1.0
    CSR
    Mar 2026
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Unrealistic metrics. Heavily biased management. They'll cut people off w/o clear justification.
    The good thingsNone. All things contributed for the worst employment experience.
    The challengesEverything. From training to production phase.
    3 people found this helpful
    1.0
    Management Trainee
    Nov 2025
    Pasay City Metro Manila2 to 3 years in the role, former employee
    Toxic management and will force you to provide only numbers
    The good thingsthe friends who would help you to get by through the day
    The challengesmore empathy to the employee's rather than the number. we understand that business is business but the lack of empathy even in face of a storm is a no-no. management does not listen to their employee's and will always doubt everything you do.
    3 people found this helpful
    1.0
    HR Recruiter
    Nov 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    If you want to be stressed everyday then apply here!
    The good thingsI enjoyed because I had good friends.
    The challengesRecruiters, your PC WILL LOCK if you don't move it in a few mins, you will be forced to sit 8 hours, we are WFH but it feels like we are working onsite. The contract says WFH but you will be forced to report 2x - 3x onsite and they don't even have considerations and salary is extremely low! If you are a RECRUITER - don't apply here, you will only work as a contract recruiter and they can end your contract anytime even if you perform well, the manager only promotes those who are SIPSIP. The manager will always scare the hell out of you and will tell you that you will work onsite if you don't perform well. The manager gives impossible KPI, they don't have budget to post on job posting sites and you will be forced to find your own candidates. If you are a CSR - Don't apply here we know the whole process of recruitment, you will only be a buffer, even if you already resign from your previous work, there is a high chance that you will lose your work because of them!
    4 people found this helpful
    1.0
    Clinical Appeal Nurse
    Oct 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Not recommended to anyone else. No work life balance. toxic company ever. even the trainer is newbie
    The good thingsHigh compensation. Nothing more
    The challengesToxic. Toxic. Toxic. Especially the management (Ops manager)
    2 people found this helpful
    1.0
    Group Leader
    Oct 2025
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Probably the worst company I’ve been, no compassion and lack of empathy from the higher ups
    The good thingsSalary, compensation are good enough
    The challengesUpper management are all about numbers but will never listen to their employee, it is so difficult to ask for a PTO because of the target quota, if your absent even if you already provided a valid med cert a DA will still be issued because your absent. They doesn’t care about you all they care about was the client but not the employee
    3 people found this helpful
    1.0
    Quality Analyst
    Aug 2025
    Pasay City Metro ManilaLess than 1 year in the role, former employee
    Toxic Culture, Weak Leadership, No Real Growth!!!! Access Healthcare fosters a toxic environment where teamwork is undermined by crab mentality and poor leadership. Operations are chaotic, and management lacks clear direction, focusing more on client approval than employee growth. It’s not a workplace for anyone seeking real development or support.
    The good thingsCompetitive salary, beyond the market value.
    The challengesAccess Healthcare has been a huge disappointment. Learning and Development is completely useless — after 2 months, there’s still no product-specific training. Management is directionless, always running after client validation instead of building real support for employees. A waste of time and effort.
    5 people found this helpful
    4.0
    Onion
    Aug 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    About my experience, it was just what they call so-so experience.
    The good thingsSalary package, possible IJP.
    The challengesLocation, Disputes, HR lack of response in a timely manner.
    1.0
    Senior Client Services Specialist
    Apr 2025
    Taguig City Metro Manila2 to 3 years in the role, former employee
    It should have been good experience until I left and noticed that my SSS was not paid!
    The good thingsThe people/colleagues are good and very approachable. Managers and TL's too
    The challengesThey place my SSS contribution to wrong account and now its been a year since Ive been reaching out, still not resolve! 2 years worth of contribution is missing!
    5 people found this helpful
    1.0
    CSR
    Mar 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    MADmadmadmaadmadmaaad
    The good thingsGOOD COMPENSATION AND NICE ENVIRONMENT
    The challengesTHEY DIDN’T PROVIDE MORE INFORMATION RGARDINRGB THR ONBOARDING FOR NEWBIES AND HARD TO REACH THE HR AND HEAD HR
    4 people found this helpful
    1.0
    Client Partner
    Feb 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    WORK DEPRIVED and NO LIFE AND WORK BALANCE.
    The good thingsSalary is good. Co-workers are professional, fun, and welcoming.
    The challengesTeam Managers are not good in communicating with their agents. Confusing and Contradicting process, and goals that they never managed to raise with their clients. No team buildings either team temperature checking. Worse of all the worse companies I've worked with. NO WORK LIFE BALANCE AT ALL.
    5 people found this helpful
    1.0
    Recruitment Manager
    Jan 2025
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, former employee
    It was the worst experience in my whole recruitment sourcing career. I wasn't given enough time to study their process while also expecting that all recruitment sourcing events and projects would happen just overnight - without prior and proper planning. Never felt welcome and would always feel like walking on egg shells whenever working onsite.
    The good thingsThere are a lot of opportunities to learn and build a career in.
    The challengesManagement is too specific on how to deal with things. Most of them are non-locals that doesn't even try to study the local job market to understand how to source for more candidates in order to close out classes. Will usually hire a lot of people even if a certain client hasn't signed the agreement yet which is usually the reason classes would often get cancelled.
    9 people found this helpful
    2.0
    Prior Authorization Reviewer
    Aug 2024
    Taguig City Metro Manila1 to 2 years in the role, former employee
    It's not a good company to build a career.
    The good thingsThey acknowledge good performers. Salary is okay relative to other BPOs. Will provide good experience if you're pursuing the Prior Authorization / Revenue Cycle Management career path.
    The challengesToo hard to achieve their metrics requirement to get good yearly appraisals. Attendance policy is too cruel and does not promote work-life balance. If you go on vacation leave for more than a day, it will be taken against your productivity, so it's too difficult to apply for vacation leaves. Left the company because of this. Upper management does not seem to care of the well-being of their employees. They only care about the numbers. I also did not like some of the people I worked with. Too much politics and drama.
    6 people found this helpful
    1.0
    Client Partner
    Jul 2024
    Taguig City Metro Manila
    not good company
    The good thingssalary increase every year
    The challengesbad management, quota everyday. will not approve PTO's, ironic that they are health care but no empathy with the health of their employees. data-driven that even when ur sick they still want u to come to work
    6 people found this helpful
    1.0
    Nurse reviewer - client partner
    Aug 2023
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Terrible. Big bad decision
    The good thingsThe good things? I get to pay my bills cause I have a job. YES I SAID JOB. CAUSE THAT THE ONLY THING THAT KEEPS ME FROM LEAVING THIS COMPANY.
    The challengesMental, emotional and physical. Why? I hd to stay longer to meet daily target due to super efffff|ng low volume of queues yet it is th employees fault they are hitting the target. What the F.
    3 people found this helpful
    5.0
    Client Specialist
    Jun 2023
    Manila City Metro Manila1 to 2 years in the role, former employee
    Good for newbies. Great teammates.
    The good thingsConducive working as most of the accounts they offer are WFH set up.
    The challengesSomewhat lacking in training department. Not much benefits.
    2 people found this helpful
    5.0
    RCM Senior Client Partner - Claims Tracking (Claims Analyst)
    Jun 2023
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Working with this company was great. This is my first company and they are the one who first believed in me.
    The good thingsThe management is good and they give importance to their employees.
    The challengesIt was really challenging at first to meet the companies expectations because there are a lot to memorize especially the work process. But you'll be fine once you know every work flow and you get used to it.
    3.0
    Group leader
    Jun 2023
    Taguig City Metro Manila1 to 2 years in the role, current employee
    High salary but too much work load
    The good thingsThey offer high salary
    The challengesProcess flow and no SOP
    2 people found this helpful
    2.0
    Precertification Coordinator
    Jan 2023
    Manila City Metro ManilaLess than 1 year in the role, former employee
    No proper management.
    The good thingsThey make sure that there is absolutely no work during your days off.
    The challengesThey do not allow emergency leaves and sick leaves. There is no proper training that is applicable on the prod floor and they are not in line when it comes to the process of the work itself.
    3.0
    Client Partner
    Jan 2023
    Makati City Metro Manila1 to 2 years in the role, former employee
    Just an Okay company
    The good thingsMy colleagues here are reliable. I loved the camaraderie of all staff there.
    The challengesThe company is poorly managed in terms of the faults of the operations. Definitely, they could have done more differently. They tolerated employees with problems with integrity as compared to the opposite ones who perform better.
    5.0
    Clinical Reviewer / Precertification / Pre-Authorization Coordinator
    Oct 2022
    Metro ManilaLess than 1 year in the role, former employee
    It's been great working here.
    The good thingsWell compensated benefits. Monthly salary is reasonable.
    The challengesNight Shift. Transportation is quiet a challenge especially at night.
    1.0
    Customer care representative
    Oct 2022
    Las Pinas City Metro ManilaLess than 1 year in the role, former employee
    working here is not worth it
    The good thingsThe compensation is higher than usual but still not worth the stress, and the pressure they put you on even if you are just a trainee.
    The challengesStressful training Pressure Unreliable coaches Poor English skills Poor Management Poor Payroll Poor Database Poor System & tools Stay away from this company!
    5 people found this helpful
    1.0
    Prior Authorization specialist
    Sep 2022
    Makati City Metro ManilaLess than 1 year in the role, former employee
    The training experience with my time is useless. We didn't tackle it all. Some Team Leader have an arrogant attitude.
    The good thingsLearning new complicated things. But it's so stressful.
    The challengesThey have a lot of work flows. Then there management can go crazy often if they have some issue.
    5.0
    HR officer
    Sep 2022
    Happy environment,the people here are supportive
    The good thingsi like the environment,warmth people and helpful
    The challengesstill new here so i am still getting myself familiarize
    1 person found this helpful
    4.0
    Client Partner
    Aug 2022
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    A good workplace that needs more polishing around the edges
    The good thingsWork equipment are well maintained and it's nice to be in an environment that is conductive to progress.
    The challengesWish we were given more transport options.
    5.0
    TRAINEE CLIENT REVENUE-CLAIMS TRACKING
    Jul 2022
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    THE BEST FOR YOUNG PROFESSIONALS.
    The good thingsThe company has a very professional and nice HIRING MANAGEMENT. Everyone seems so nice and helpful.
    The challengesThe only challenges I have is that site is 2 rides away from home. but I find a way to manage my schedule in order not to be late and get the ahead of my working hours.
    1.0
    Claims tracking
    May 2022
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    If you want to live longer, don't work here. Poor management, work is too stressful
    The good thingsGood salary package. Good benefits and perks.
    The challengesPoor management. Stressful work load. If you love yourself, do not work here.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Las Pinas City Metro ManilaMakati City Metro ManilaManila City Metro ManilaParanaque City Metro ManilaPasay City Metro Manila
    View all