Being a customer service representative in the telecommunications industry is hard but rewarding.The good thingsWhat I enjoyed most about the company was the support it provided to employees, especially during the training period. I appreciated the company-provided accommodation, which helped me settle in, as well as the company van that offered temporary transportation for newly relocating employees.
During my work, I enjoyed interacting with a diverse range of customers, which helped me develop my professional communication skills and improve my time management while handling calls under pressure.
I also valued the guidance of the coaches, mentors, and trainers, who consistently provided constructive feedback while giving employees opportunities to improve their performance.
During my offboarding, the HR team was highly responsive and provided clear and thorough instructions, which made the entire process smooth and easy.
The challengesI wasn't able to get help from the HMO when I contracted COVID-19 and had to spend money straight out of my pocket without any reimbursements just to get back to work as soon as I finished my 2 weeks of isolation. Also, the person (who I believe is the company physician at the time) sarcastically interviewed me about my irresponsibility of still attending work the day I got sick, regardless of my case being asymptomatic as diagnosed (the symptoms didn't show earlier, and I started feeling extra tired at almost the end of my shift), and kept cutting me off. The company's offers and focus on providing high-quality employee training and development are great. I just wish in cases like health, there would be more professional handling.