Manage loan files, assist borrowers and MLOs, handle inquiries, ensure complete documents and smooth processing.
Manage loan files, assist borrowers and MLOs, handle inquiries, ensure complete documents and smooth processing.
1h ago
1h ago
Sutherland
(594 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Company size
More than 10,000
Primary location
PhilPlans Corporate Center, Makati, Metro Manila, Philippines
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
Jobs at Sutherland
Based on your search activitySutherland is looking for an Assistant Manager - Business HR. If you are looking to build a fulfilling career, we want to work with you!
Sutherland is looking for an Assistant Manager - Business HR. If you are looking to build a fulfilling career, we want to work with you!
23h ago
23h ago
Gallery photos
Reviews overview
4.0594 ratings in total
5
259
4
164
3
100
2
41
1
30
82%
82%
What’s it like working at Sutherland?
AI summary of recent reviews
Employees value the comprehensive training programmes at Sutherland, which provide complete learning modules and resources to help new hires develop professionally. Management is generally described as friendly and supportive, with a focus on individual growth. The salary and benefits are competitive and paid on time, and there are good career growth opportunities available within the organisation. The work environment is supportive and positive, with good facilities and opportunities for bonding with colleagues.
However, there are some potential challenges, such as work-life balance concerns due to long working hours and late schedule change notifications. The workload can be demanding, with high call volumes, multiple metrics to meet, and pressure to achieve daily sales targets. Whilst many praise management, some employees have experienced inconsistent management practices across different accounts. Additionally, healthcare support could be improved in some instances, and there have been communication gaps during recruitment regarding job role availability.
Recent reviews
4.0
Customer Service Representative
Apr 2026Mabalacat City PampangaLess than 1 year in the role, former employee
Being a customer service representative in the telecommunications industry is hard but rewarding.
The good thingsWhat I enjoyed most about the company was the support it provided to employees, especially during the training period. I appreciated the company-provided accommodation, which helped me settle in, as well as the company van that offered temporary transportation for newly relocating employees.
During my work, I enjoyed interacting with a diverse range of customers, which helped me develop my professional communication skills and improve my time management while handling calls under pressure.
I also valued the guidance of the coaches, mentors, and trainers, who consistently provided constructive feedback while giving employees opportunities to improve their performance.
During my offboarding, the HR team was highly responsive and provided clear and thorough instructions, which made the entire process smooth and easy.
The challengesI wasn't able to get help from the HMO when I contracted COVID-19 and had to spend money straight out of my pocket without any reimbursements just to get back to work as soon as I finished my 2 weeks of isolation. Also, the person (who I believe is the company physician at the time) sarcastically interviewed me about my irresponsibility of still attending work the day I got sick, regardless of my case being asymptomatic as diagnosed (the symptoms didn't show earlier, and I started feeling extra tired at almost the end of my shift), and kept cutting me off. The company's offers and focus on providing high-quality employee training and development are great. I just wish in cases like health, there would be more professional handling.
5.0
Customer Service Call Centre Representative
Oct 2025Angeles City Pampanga1 to 2 years in the role, current employee
Customer Service representative, handles the inquiry and technical concerns for US based customers.
The good thingsmanagement and good environment work place
The challengesWorking hours and Talent Coordinators
5.0
Call Agent
Oct 2025Palayan City Nueva EcijaLess than 1 year in the role, former employee
It was very great, and I learned a lot in field of BPO.
The good thingsI enjoyed the bonding and the environment in the office. They always teach us and have never ending learnings.
The challengesHow to deal with the customers and also gain more interest on what I do, because there are times that I feel a lot of stress.
Other companies in this industry
Find out more about working at Sutherland. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.