at Sutherland
Taguig City, Metro Manila
Seeking detail-oriented specialists to support data annotation for a global technology platform.
Seeking detail-oriented specialists to support data annotation for a global technology platform.
19h ago
19h ago
Sutherland
(593 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Company size
More than 10,000
Primary location
PhilPlans Corporate Center, Makati, Metro Manila, Philippines
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to health care, achieve greater agility through transformed and automated customer experiences for over 30 years.Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com.
Jobs at Sutherland
Based on your search activitySupport email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
Support email operations, spam/abuse detection, and Trust & Safety workflows to ensure a secure, reliable, and high-quality email ecosystem.
19h ago
19h ago
Gallery photos
Reviews overview
4.0593 ratings in total
5
258
4
164
3
100
2
41
1
30
82%
82%
What’s it like working at Sutherland?
AI summary of recent reviews
Employees value the comprehensive training programmes at Sutherland, which include complete learning modules and resources that help new hires develop their skills effectively. Management is generally described as friendly and supportive, with Team Managers focused on individual growth. The salary and benefits are competitive and paid on time, and the company is particularly welcoming to entry-level candidates, including those without experience. Many employees appreciate the supportive work environment with friendly colleagues who are willing to help newcomers settle in.
However, there are some potential challenges to consider. Work-life balance can be demanding, with long working hours and expectations that may extend beyond standard schedules. Management practices can vary by account, leading to inconsistent experiences with support and communication. The workload can be substantial, with multiple metrics to meet and high call volumes, particularly in sales-focused roles. Schedule changes may be announced with limited notice, which can affect personal planning. Additionally, some employees have experienced challenges with healthcare support, particularly regarding reimbursements and the handling of health-related matters.
Recent reviews
4.0
Customer Service Representative
Apr 2026Mabalacat City PampangaLess than 1 year in the role, former employee
Being a customer service representative in the telecommunications industry is hard but rewarding.
The good thingsWhat I enjoyed most about the company was the support it provided to employees, especially during the training period. I appreciated the company-provided accommodation, which helped me settle in, as well as the company van that offered temporary transportation for newly relocating employees.
During my work, I enjoyed interacting with a diverse range of customers, which helped me develop my professional communication skills and improve my time management while handling calls under pressure.
I also valued the guidance of the coaches, mentors, and trainers, who consistently provided constructive feedback while giving employees opportunities to improve their performance.
During my offboarding, the HR team was highly responsive and provided clear and thorough instructions, which made the entire process smooth and easy.
The challengesI wasn't able to get help from the HMO when I contracted COVID-19 and had to spend money straight out of my pocket without any reimbursements just to get back to work as soon as I finished my 2 weeks of isolation. Also, the person (who I believe is the company physician at the time) sarcastically interviewed me about my irresponsibility of still attending work the day I got sick, regardless of my case being asymptomatic as diagnosed (the symptoms didn't show earlier, and I started feeling extra tired at almost the end of my shift), and kept cutting me off. The company's offers and focus on providing high-quality employee training and development are great. I just wish in cases like health, there would be more professional handling.
5.0
Customer Service Call Centre Representative
Oct 2025Angeles City Pampanga1 to 2 years in the role, current employee
Customer Service representative, handles the inquiry and technical concerns for US based customers.
The good thingsmanagement and good environment work place
The challengesWorking hours and Talent Coordinators
5.0
Technical Support Role
Sep 2025Pili Camarines Sur1 to 2 years in the role, former employee
I really enjoyed working at this company. It was the first BPO company I worked for, and it provided me with valuable lessons and experiences that I still carry with me today.
The good thingsThe benefits that they provide to their employees.
The challengesI can't recall any significant challenges, as I genuinely enjoyed my time there.
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