Back Office Support Specialist salary at IntouchCX

Employees enjoy the work environment at IntouchCX, appreciating people-oriented leadership and the opportunity to build relationships with colleagues. The compensation and benefits are considered fair and competitive compared to other BPO companies in QC, and the location is convenient.

However, there are some potential challenges, such as certain leads being micro-managers, the difficulty of managing multiple chats simultaneously with strict metrics, and room for improvement in benefits and perks as a newer BPO company. Additionally, some manual processes could benefit from computerisation.