Chat and Email Support
Chat and Email Support
22d ago
22d ago
IntouchCX
(5 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Specialities
Customer Care, Technology
Company size
More than 10,000
Primary location
3/F Corporate Bldg., U.P. Town Center, Katipunan Ave., Diliman, Quezon City
24-7 Intouch has over 17 years of experience delivering innovative contact center support for global Fortune 500 companies. We are one of the fastest growing BPO companies in the world, with 13 amazing, employee-centric campuses. We’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.The 24-7 Intouch culture fosters personal and professional growth. If you have drive, dedication, and a desire to grow personally and professionally, you’ve come to the right place. We take pride in the diversity of our people, and the unique skills and insights each person brings to 24-7 Intouch.
Jobs at IntouchCX
Based on your search activityCustomer Service Representative
Customer Service Representative
12d ago
12d ago
Our mission statement
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you, is a win for us.Our solutions deliver unmatched customer experiences and actionable insights, while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners.Our 10 Things are our guiding principles that challenge us to lead with purpose and drive. They inform every team member, every solution and every goal.
Gallery photos
Reviews overview
4.25 ratings in total
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What’s it like working at IntouchCX?
AI summary of recent reviews
Employees at IntouchCX appreciate the fair compensation and benefits package, which is competitive compared to other BPO companies in the area. The work environment is positive, with people-oriented leaders and opportunities to meet new colleagues. Additionally, employees value the learning opportunities and the chance to develop new skills on the job.
However, there are some potential challenges, such as certain team leads who can be micro-managers, a demanding workload with multiple simultaneous chats and challenging bonus metrics, and as a newer BPO company, there is room for improvement in benefits, perks, and administrative systems like schedule adherence tracking.
Recent reviews
4.0
Chat Support Representative
Apr 2026Cubao Quezon City Metro ManilaLess than 1 year in the role, current employee
Ok as a temporary job account. My experience is with voice calls. Will do that in future.
The good thingsMet new friends. Lots of avail time when not chat qing. Learn new things. My first chat account.
The challengesThree chats at one time. Worry of pay disputes. Had two to now. As schedule adherence is out and my tl always has to fix it and we have different off days. Hard to get bonus as hard metrix.
3.0
Supervisor Apprentice
Feb 2026Quezon City Metro ManilaLess than 1 year in the role, former employee
fair compensation, good benefits and some perks.
Cons: micromanagement
The good thingsGood benefits and fair compensation package compared to other BPO in QC
The challengesSome Leads are micro-manager.
5.0
Customer Service Representative
Jan 2025Cubao Quezon City Metro Manila1 to 2 years in the role, former employee
Company hired most of good leaders they have care to each employees.
The good thingsPeople oriented leaders
The challengesE-commerce account itself. Anyway, I'm not into sales reason why I find it challenging.
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