IntouchCX
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    IntouchCX
    (5 reviews)
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    Company Reviews

    Working at IntouchCX

    4.25 ratings in total
    5
    2
    4
    2
    3
    1
    2
    0
    1
    0
    100%
    Rate salary as high or average
    100%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(5 ratings)
    Career development
    4.4(5 ratings)
    Benefits & perks
    3.6(5 ratings)
    Management
    4.0(5 ratings)
    Working environment
    4.4(5 ratings)
    Diversity & equal opportunity
    4.5(4 ratings)
    Ratings for IntouchCX are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 5 reviews sorted by most recent
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    4.0
    Chat Support Representative
    Apr 2026
    Cubao Quezon City Metro ManilaLess than 1 year in the role, current employee
    Ok as a temporary job account. My experience is with voice calls. Will do that in future.
    The good thingsMet new friends. Lots of avail time when not chat qing. Learn new things. My first chat account.
    The challengesThree chats at one time. Worry of pay disputes. Had two to now. As schedule adherence is out and my tl always has to fix it and we have different off days. Hard to get bonus as hard metrix.
    3.0
    Supervisor Apprentice
    Feb 2026
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    fair compensation, good benefits and some perks. Cons: micromanagement
    The good thingsGood benefits and fair compensation package compared to other BPO in QC
    The challengesSome Leads are micro-manager.
    1 person found this helpful
    5.0
    Customer Service Representative
    Jan 2025
    Cubao Quezon City Metro Manila1 to 2 years in the role, former employee
    Company hired most of good leaders they have care to each employees.
    The good thingsPeople oriented leaders
    The challengesE-commerce account itself. Anyway, I'm not into sales reason why I find it challenging.
    5.0
    Customer Service Representative
    Dec 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    The company takes care of their employees very well.
    The good thingsI enjoyed the work environment with this company. Fair salary payment.
    The challengesWhile reaching out for support is quite challenging sometimes, the overall answers they can provide is very helpful and will really give you ideas on what to do when you encounter such problems again.
    4.0
    Intraday Performance Analyst
    Apr 2018
    Less than 1 year in the role, current employee
    Good place to learn..
    The good thingsEnvironment and location
    The challengesAs a new BPO company. We need a lot of improvement in terms of benefits and perks.
    1 person found this helpful
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