Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    5/F Raffles Corporate Center Emarald F. Ortigas Jr. Rd., Ortigas Center Pasig City 1605 NC, PH
    Sterling Global Call Center is fast becoming an in-demand outsource contact service provider in the Philippines servicing both local and foreign clients. Our objective is to provide the most comprehensive and reliable customized service available in the industry today.Since opening our doors in September 2003, we have developed programs for the mortgage industry as well as insurance, research & survey and food delivery service. We have inbound, outbound and blended capabilities. With 400 seats and growing, running 24 hours a day, 7 days a week, we are able to maximize our efforts to service each client as if they are our only client. We provide solutions to create, facilitate, enhance and optimize profitable relationships for our clients and the customers they serve.Our core competency comes from sixty years of customer management experience through our affiliate, Sterling Paper Products Enterprises, Inc. Sterling Paper is a multi-awarded company known for its quality paper products.We only utilize the latest in call center technology and employ highly skilled, multi-lingual individuals in accordance with the internationally accepted standards. Our staff is thoroughly trained in our client's industries to ensure the quality of our service is world class. Helping our clients communicate more effectively, maximize the value of their customer relationships and drive greater revenue from each transaction is something that we do daily.Sterling Global. We make it happen.

    Jobs at Sterling Global Call Center, Inc.

    Based on your search activity

    at Sterling Global Call Center. Inc.
    Ortigas, Metro Manila
    Join a pioneer international account as an inbound/outbound agent. Handle global customers, drive sales, and deliver top-tier support from day one.
    Join a pioneer international account as an inbound/outbound agent. Handle global customers, drive sales, and deliver top-tier support from day one.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    16d ago
    16d ago

    Reviews overview

    3.720 ratings in total
    5
    8
    4
    5
    3
    3
    2
    1
    1
    3
    70%
    Rate salary as high or average
    70%
    Employees recommend this employer to friends

    What’s it like working at Sterling Global Call Center, Inc.?

    AI summary of recent reviews

    Sterling Global Call Center, Inc. employees appreciate the positive and friendly work environment, supportive team and management, and the opportunities to improve skills such as communication and service delivery. Many reviewers mention feeling a sense of family and enjoying working with their colleagues.

    However, some potential challenges include a pressurised work environment, particularly in meeting targets and handling customer needs, a challenging commute to the Ortigas Center office due to traffic, the need to improve facilities such as the office environment and equipment provided, and having to adapt to shifting weekly schedules, which could be demanding depending on the account.

    Recent reviews

    5.0
    Telesales
    Aug 2023
    Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
    Is a good experience since it's my first time in bpo industry
    The good thingsThe good thing is having a positive and friendly environment
    The challengesIts a challenges to work in bpo industry there's a lot of things that you improve and make it yourself to be better
    4.0
    Telesales
    May 2023
    1 to 2 years in the role, former employee
    WORKING AT STERLING BE LIKE
    The good thingsthe team and management are all nice and will help you if your just a newbie
    The challengesthe major challenge for me working here before was commuting, you should be prepared an hour, because of the traffic jam since this was located at ortigas center.
    1.0
    Team Leader
    Jan 2023
    3 to 4 years in the role, former employee
    Benefits like sss were being contributed without the employer share. No microwave to reheat food. Semiformal to Formal dress code but the company is using fans instead of AC.
    The good thingsno need to exercise because it is too warm
    The challengesMy Sweat because it is to hot
    Ratings for Sterling Global Call Center, Inc. are shared as-is from employees in line with our community guidelines
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