Sterling Global Call Center, Inc.
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    Sterling Global Call Center, Inc.
    (20 reviews)
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    Company Reviews

    Working at Sterling Global Call Center, Inc.

    3.720 ratings in total
    5
    8
    4
    5
    3
    3
    2
    1
    1
    3
    70%
    Rate salary as high or average
    70%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(20 ratings)
    Career development
    3.6(20 ratings)
    Benefits & perks
    2.9(20 ratings)
    Management
    3.5(20 ratings)
    Working environment
    3.6(20 ratings)
    Ratings for Sterling Global Call Center, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 20 reviews sorted by most recent
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    most recent
    5.0
    Telesales
    Aug 2023
    Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
    Is a good experience since it's my first time in bpo industry
    The good thingsThe good thing is having a positive and friendly environment
    The challengesIts a challenges to work in bpo industry there's a lot of things that you improve and make it yourself to be better
    4.0
    Telesales
    May 2023
    1 to 2 years in the role, former employee
    WORKING AT STERLING BE LIKE
    The good thingsthe team and management are all nice and will help you if your just a newbie
    The challengesthe major challenge for me working here before was commuting, you should be prepared an hour, because of the traffic jam since this was located at ortigas center.
    1.0
    Team Leader
    Jan 2023
    3 to 4 years in the role, former employee
    Benefits like sss were being contributed without the employer share. No microwave to reheat food. Semiformal to Formal dress code but the company is using fans instead of AC.
    The good thingsno need to exercise because it is too warm
    The challengesMy Sweat because it is to hot
    5.0
    Senior Customer Care Officer
    Jul 2021
    3 to 4 years in the role, former employee
    Friendly workmate, environment and enjoyable.
    The good thingsFriendly staff/employee. Good Environment. Can be a good START for someone who seeks experience. You can be comfortable and safe by having superiors who can remind you and your daily routine at work.
    The challengesA team that I can say is my second "Family". Manageable daily tasks. Career Improvements.
    4.0
    Quality assurance
    Jul 2021
    Pasig City Metro Manila5 to 6 years in the role, former employee
    It was a memorable first hand experience!
    The good thingsI was able to improve my comunication skills as well as the navigation skills needed to effectively provide excellent service. I was able to contribute in setting up Quality Standards to further improve agent's performance especially in handling customer's needs.
    The challengesImproved coordination with stores to further provide excellent delivery services.
    5.0
    IT technical support
    Mar 2021
    Less than 1 year in the role, former employee
    I experience providing technical assistance to other departments, from troubleshooting e-mail to training individuals in new software applications.
    The good thingsI enjoy working there as an intern because of the environment where I gain friends like family and I do enjoy working with them.
    The challengesThere's so much pressure working in a call center because of the pressure in work and the tasks they tell you to do.
    5.0
    Customer Service Representative
    Oct 2020
    Good company to work at
    The good thingsGood working environment
    The challengesLess opportunity for career growth
    5.0
    Call centre agent
    Jun 2020
    1 to 2 years in the role, current employee
    This is a local call center company where you are allowed to speak in tagalog unlike international accounts. They also provide tools for you to follow and they will train you well before you’re going to take the position.
    The good thingsFriendly environment, good facilities, good employees and management.
    The challengesHow to handle pressure
    3.0
    IT specialist
    Jun 2020
    3 to 4 years in the role, current employee
    Great stepping stone
    The good thingsin our department i have a lot of learnings
    The challengesbad environment and poor benifits
    1.0
    Customer service representatives
    May 2020
    POOR MANAGEMENT. Unfair time of duty and deductions.
    The good thingsGood thing maybe the tools provided but the headset provided is for salary deduction thats unfair! Low salary packages
    The challengesTraining salary is not good 6days a duty per week Headset deduction No allowance Low base salary Leave not credit!
    1.0
    Secret
    Nov 2019
    Less than 1 year in the role, former employee
    Horrible
    The good thingsEmployee in agent level are good.
    The challengesManagement, Core, Facilities, are worst.
    4.0
    IT Manager
    Nov 2019
    Less than 1 year in the role, current employee
    Good company but not good compensation
    The good thingsComplex Network Infrastructure
    The challengesBudgeting will be a challenging
    5.0
    TSR
    May 2019
    Less than 1 year in the role, current employee
    great experience
    The good thingslearned new things
    The challengestoo far from home ,
    2.0
    Outbound call center agent
    Sep 2018
    I have 4 years in experience in abroad base in sales and marketing
    The good thingsTo take up the challenging responsibility with utmost sincerity loyalty & dedication in your organization.
    The challengesIf in 3rd party have some valid reason it is depend on what kind of matter or issue and depend upon the situetion.
    4.0
    Chat/Email Support
    Jun 2018
    7 to 8 years in the role
    Good experience.
    The good thingsWe're like family here. I've been working here for 7 years and counting.
    The challengesThe shifting schedules (weekly). Depends on the account.
    3.0
    Telesales representative
    Dec 2017
    Less than 1 year in the role, current employee
    It was fine.
    The good thingsFor me, I really enjoyed what am I doing but the working environment, sad to say, it was not good.
    The challengesMy role as a telesales rep.
    5.0
    HR recruitment
    Nov 2017
    Less than 1 year in the role, current employee
    GREAT!
    The good thingsThe coworkers are good and fun to work with. Working here is enjoyable.
    The challengesFacilities should be improve which the management is working now.
    4.0
    Customer service representative
    Oct 2017
    1 to 2 years in the role, former employee
    Working in a BPO it's more challenging and more comfortable with the standard of skills and knowledge you will learn.
    The good thingsFor me working in a Sterling Global Call center Inc, it's so much fun and enjoyable and we work together and just like a family we you working inside of job you feel that family, from the manager to supervisor to co worker and the rest of all management as long as you love your job and your best on job you will never feel bored working on it.
    The challengesfor me nothing as long as you enjoy your life working with your co working and do your best on your job you will never feel negative or your experience..
    3.0
    Customer service representative
    May 2017
    Less than 1 year in the role, current employee
    Customer Service Representative
    The good thingsCoworkers are fun to be with
    The challengesToo much knowledge's injected to agent,without proper cascade.
    5.0
    Customer service team leader
    Apr 2017
    3 to 4 years in the role, current employee
    AMAZING
    The good thingsGREAT PEOPLE OR MENTORS.
    The challengesIMPROVE FACILITIES AND TRAINING SCHEME
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