Company Profile

Employees at KGB Philippines Inc. appreciate the people and culture, with a good working environment and a company that treats people well. They also value the learning opportunities available, such as improving typing skills and internet navigation. Additionally, management is seen as professional, open to feedback, and approachable, while benefits like on-time salary payments and remittance of mandatory benefits are appreciated.

However, some potential challenges were noted, including the impact of the pandemic, with changing requirements and a lack of solid business continuity plans. Work-life balance was also an issue for some, with shifting schedules, working on holidays, and less time spent with family. Certain performance metrics, such as call processing time goals, were seen as hindering the ability to provide genuine customer service. Additionally, some employees felt that there were limited opportunities for growth and improvement within the company, and that facilities and tools could be improved to support agents in doing their job more smoothly.