KGB Philippines Inc.
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    KGB Philippines Inc.
    (15 reviews)
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    Company Reviews

    Working at KGB Philippines Inc.

    4.115 ratings in total
    5
    7
    4
    4
    3
    3
    2
    0
    1
    1
    94%
    Rate salary as high or average
    73%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(15 ratings)
    Career development
    3.6(15 ratings)
    Benefits & perks
    3.7(15 ratings)
    Management
    3.7(15 ratings)
    Working environment
    3.9(15 ratings)
    Diversity & equal opportunity
    5.0(1 ratings)
    Ratings for KGB Philippines Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 15 reviews sorted by most recent
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    4.0
    Quality Assurance Analyst
    Apr 2024
    Santa Rosa City Laguna3 to 4 years in the role, former employee
    It is a people-centric company and one of the best BPO companies I've been with.
    The good thingsThe people and the way the company treats people.
    The challengesDuring that time, the pandemic hit. A lot of things changed and the requirements that need to be met.
    5.0
    UK Directory Assistance
    Mar 2021
    Makati City Metro Manila3 to 4 years in the role, former employee
    Stressful yet rewarding
    The good thingsGot to meet lots of friends, holiday perks and giveaways
    The challengesShifting schedules, working on holidays, less time spent with family
    5.0
    CSR
    Mar 2021
    Less than 1 year in the role, former employee
    I had a great experience with the company.
    The good thingsI learned a lot in the internet navigation. I was able to speed up my typing skills!
    The challengesChallenge was, we need to send our answers in 2 minutes. For easy questions, it'll only takes us seconds but not for the ones we consider difficult like math problems!
    3.0
    directory assistance operator
    Jun 2020
    nothing special about the position or the account
    The good thingsjob stability dependent on meeting QA requirements
    The challengescall processing time goals hinder one's ability to be genuinely customer service oriented when dealing with callers
    1.0
    Customer service
    Jun 2020
    3 to 4 years in the role, current employee
    No help during pandemic
    The good thingsSalary was average compared to what other companies offer. Workload was okay.
    The challengesNo assistance provided at all during pandemic. More than 3 months and no solid BCP, useless management. What a joke of a company.
    5.0
    QA Specialist
    Sep 2019
    Awesome!
    The good thingsEverything nice and comfortable.
    The challengesNone at all
    4.0
    HR specialist
    Jun 2019
    Great Company Culture!
    The good thingsMost of the management here are professional, open for feedbacks and employee can approach HR anytime.
    The challengesEmployment phase was fast, no room for improvement. Operations esp the account, do not value performers that much. HR Politics, hindrances growth. Director loves to recruit ex coworker from a manufacturing company.
    3.0
    Agent
    May 2019
    Less than 1 year in the role, former employee
    Good training
    The good thingsI learned alot during training
    The challengesBelow the average. Qeuing
    4.0
    Csr
    Apr 2019
    9 to 10 years in the role, former employee
    Good management
    The good thingsGood management, on-time salary, mandatory benefits were remitted on time
    The challengesHard to deal with some customers
    5.0
    QA Engineer
    Apr 2019
    1 to 2 years in the role, current employee
    Great team, good experience
    The good thingsYou'll be learning a lot and experiencing a lot if you're proactive enough. There's also a lot of opportunity for self growth (again if you're proactive enough). The PH and UK teams are also very sociable.
    The challengesChallenging to work with devs (and even fellow QA) who aren't exactly willing to cooperate with you. Process doesn't exactly get followed most of the time too.
    1 person found this helpful
    3.0
    CSA
    Jun 2018
    11 to 12 years in the role, current employee
    11 yrs in the company with no absence.
    The good thingsThe culture is a great place to work with.
    The challengesLack of financial, perks, no more service awards.
    1 person found this helpful
    5.0
    Tax accountant
    May 2018
    3 to 4 years in the role, current employee
    Flexible working hours
    The good thingsSince the work is flexible, it gives to time to do other things aside from work
    The challengesLimited opportunity for growth,
    5.0
    Bilingual directory assistant operator
    Apr 2018
    9 to 10 years in the role, former employee
    Working as a bilingual assistant operator gives us the opportunity to be enhance our communication skills especially in spanish.
    The good thingsGood working environment
    The challengesNumber of calls per shift
    5.0
    Directory Assistant
    Jul 2017
    Makati City Metro ManilaLess than 1 year in the role, former employee
    It was awesome
    The good thingsThe pay was average but I like working with the people there. They were so accomodating and easy to talk to.
    The challengesIt's quite challenging because you have a specific AHT to consider since it's directory assistance
    4.0
    Customer service representative
    Dec 2016
    11 to 12 years in the role, former employee
    Not bad
    The good thingsIts a directory account ,which is pretty much a walk in the park. Its also a very small work place with not so many employees that some may find cozy.
    The challengesI would say the facilities and tools of the trade could be improved not only for better customer experience but moreso to support agents in doing the job more smoothly.
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    Reviews by location
    Makati City Metro ManilaSanta Rosa City Laguna