Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    UP Ayala TechnoHub
    COLLECTIVE SOLUTION provides businesses with the industry leading telephone-based customer support solution at costs far less than industry averages using custom developed technology;COLLECTIVE SOLUTION is able to provide customers with a powerful tool for customer relationship management. By employing a rapid application development tool, COLLECTIVE SOLUTION can create multi-lingual customized scripts to suit the customer's specific needs. Furthermore, COLLECTIVE SOLUTION can seamlessly integrate its solutions into the clients' systems to increase efficiencies and reduce costs.COLLECTIVE SOLUTION currently operates two contact centers dedicated to servicing clients in English, Chinese and Spanish. All COLLECTIVE SOLUTION agents must successfully complete a rigorous training program and successfully pass a spelling and computer proficiency tests prior to proceeding to client specific training. Agents receive continuous additional training and are quality controlled daily.COLLECTIVE SOLUTION aims to be a world-class business service provider supporting small to medium sized companies. We strive for our clients to view us as a valued extension of their company abroad by over delivering on what is expected from us. COLLECTIVE SOLUTION team forego the quest for personal best in concert with the team effort. At COLLECTIVE SOLUTION we are one with the client.

    Gallery photos

    Reviews overview

    3.823 ratings in total
    5
    9
    4
    7
    3
    3
    2
    1
    1
    3
    78%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends

    What’s it like working at Collective Solution Philippines?

    AI summary of recent reviews

    Employees at Collective Solution Philippines appreciate the supportive team environment and inclusive culture, as well as the company's innovative products and services. They value the competitive benefits offered and the opportunities for learning and career advancement. The trustworthy leadership and friendly, motivating workplace environment are also praised.

    However, some potential challenges include high staff turnover due to repetitive tasks, maintaining consistent quality of service across all clients, keeping up with technological advancements and ensuring reliable systems, heavy workloads during peak seasons or when juggling various client demands, and the need for upgraded facilities in some locations.

    Recent reviews

    4.0
    Customer Service Representative
    Apr 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    At Collective Solutions Company, my journey has been a rollercoaster of navigating through staff turnover, maintaining service consistency, ensuring data protection, adapting to new technologies, facing tough competition, bridging cultural gaps, relying on tech stability, meeting diverse client needs, untangling legal complexities, and weathering external disruptions.
    The good thingsGreat Company Culture: Makes you feel like part of a supportive team. Awesome Products/Services: Always ahead of the game with cool stuff. Employee Benefits: They really care about your well-being, though some benefits could be improved. Career Growth: Opportunities to learn and move up. Community Involvement: Doing good stuff beyond the office. Trustworthy Leaders: You can count on them to steer things right. Financial Security: Gives you peace of mind about stability. Diversity and Inclusion: Everyone's welcomed and respected. Environmental Care: Doing their bit to protect our planet. Happy Customers: Because they deliver top-notch service/products.
    The challengesStaff Turnover: Many leave due to repetitive tasks. Service Consistency: Striving to maintain quality. Data Protection: Keeping client info safe. Tech Upkeep: Always adapting to new tools. Tough Competition: Battling for every contract. Cultural Bridges: Overcoming language barriers. Tech Hiccups: Needing reliable systems. Client Needs: Juggling various demands. Legal Red Tape: Navigating complex rules. External Challenges: Global events disrupt work.
    3.0
    Email and Chat Support Representative
    Oct 2023
    Commonwealth Quezon City Metro ManilaLess than 1 year in the role
    They will treat you like family but needs to improve in their facility.
    The good thingsThe salary is competitive and the Team leads are better than my account in CNX and Alorica.
    The challengesThere should be an upgrade to their Commonwealth site because their facility has no upgrades. The color of their walls is the same as before. I suggest that they do something about it. They should have a bigger breakout room, and the room should have a more modern style interior design so that you would not feel the stress from working the whole shift. There should be a gaming room. They should put some carpet in their hall like in Alorica or CNX. The higher-ups here are the #1 reason I always come back here.
    1.0
    Admin
    Oct 2023
    Manila City Metro Manila1 to 2 years in the role, former employee
    Dispute every payday
    The good thingsWork from home anyware.
    The challengesSomething was wrong and they are hiding it
    Ratings for Collective Solution Philippines are shared as-is from employees in line with our community guidelines
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