Collective Solution Philippines
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    Collective Solution Philippines
    (23 reviews)
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    Company Reviews

    Working at Collective Solution Philippines

    3.823 ratings in total
    5
    9
    4
    7
    3
    3
    2
    1
    1
    3
    78%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(23 ratings)
    Career development
    3.7(23 ratings)
    Benefits & perks
    3.0(23 ratings)
    Management
    3.3(23 ratings)
    Working environment
    3.9(23 ratings)
    Diversity & equal opportunity
    4.0(2 ratings)
    Ratings for Collective Solution Philippines are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 23 reviews sorted by most recent
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    4.0
    Customer Service Representative
    Apr 2024
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    At Collective Solutions Company, my journey has been a rollercoaster of navigating through staff turnover, maintaining service consistency, ensuring data protection, adapting to new technologies, facing tough competition, bridging cultural gaps, relying on tech stability, meeting diverse client needs, untangling legal complexities, and weathering external disruptions.
    The good thingsGreat Company Culture: Makes you feel like part of a supportive team. Awesome Products/Services: Always ahead of the game with cool stuff. Employee Benefits: They really care about your well-being, though some benefits could be improved. Career Growth: Opportunities to learn and move up. Community Involvement: Doing good stuff beyond the office. Trustworthy Leaders: You can count on them to steer things right. Financial Security: Gives you peace of mind about stability. Diversity and Inclusion: Everyone's welcomed and respected. Environmental Care: Doing their bit to protect our planet. Happy Customers: Because they deliver top-notch service/products.
    The challengesStaff Turnover: Many leave due to repetitive tasks. Service Consistency: Striving to maintain quality. Data Protection: Keeping client info safe. Tech Upkeep: Always adapting to new tools. Tough Competition: Battling for every contract. Cultural Bridges: Overcoming language barriers. Tech Hiccups: Needing reliable systems. Client Needs: Juggling various demands. Legal Red Tape: Navigating complex rules. External Challenges: Global events disrupt work.
    3.0
    Email and Chat Support Representative
    Oct 2023
    Commonwealth Quezon City Metro ManilaLess than 1 year in the role
    They will treat you like family but needs to improve in their facility.
    The good thingsThe salary is competitive and the Team leads are better than my account in CNX and Alorica.
    The challengesThere should be an upgrade to their Commonwealth site because their facility has no upgrades. The color of their walls is the same as before. I suggest that they do something about it. They should have a bigger breakout room, and the room should have a more modern style interior design so that you would not feel the stress from working the whole shift. There should be a gaming room. They should put some carpet in their hall like in Alorica or CNX. The higher-ups here are the #1 reason I always come back here.
    1 person found this helpful
    1.0
    Admin
    Oct 2023
    Manila City Metro Manila1 to 2 years in the role, former employee
    Dispute every payday
    The good thingsWork from home anyware.
    The challengesSomething was wrong and they are hiding it
    2 people found this helpful
    5.0
    Customer Center Associate
    Aug 2023
    Less than 1 year in the role, former employee
    Audit live sessions.
    The good thingsMy team are non-toxic. All of them are friendly. They trained me well to become a great employee by enhancing my skills and capabilities.
    The challengesI worked in a work from home set up. At first it was hard but manage in the long run.
    3 people found this helpful
    3.0
    Team manager
    May 2023
    Less than 1 year in the role, current employee
    salary disputes every payday
    The good thingsFew to mention. Everything is wrong.
    The challengesScheduling, payroll system, communications, leadership.
    1.0
    CSR
    Feb 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    unprofessional leader
    The good thingsabove minimum salary
    The challengesThe uneducated team leads that they are putting is a big waste for the compan.
    1 person found this helpful
    5.0
    Graphic designer
    May 2022
    Less than 1 year in the role, former employee
    Great for start up, to grow in this field
    The good thingsAll co-workers were great and good, they're very cheerful and most of the time the leader get our attention to focus on work and give a motivational speech.
    The challengesSometimes, there is a client or customer who requests more revisions, but it's okay.
    1.0
    Customer service assistant
    Apr 2022
    Less than 1 year in the role, current employee
    Terrible place to work
    The good thingsoffer good salary good team mates that experience same stress
    The challenges*they just do what they want. specially on the campaign where I am right now. they will reassign you to different LOB without giving you time for training and updates . *broken promises *campaign allowance was set as an incentive and need to accumulate 171 production hours to get the 5,000 but the time keeping tool they are using always has issue. as well as the timekeeping team . *for dispute, they handle it like they are also a victim of dispute but they are not fixing it. *unplanned process and work around ; client should also improve this all in all , if you want stress go ahead; apply here, work just for the sake of salary but I will not promise you that you will have a good experience working here.
    2 people found this helpful
    5.0
    Customer care
    Feb 2022
    So nice to work in this company. I enjoy my role here
    The good thingsYou can learn many different skills, attitudes, and super enjoyable to stay there.
    The challengesI think when it comes to salary it's not competitive.
    5.0
    Workforce Director
    Nov 2021
    Less than 1 year in the role, current employee
    Amazing Team and Amazing Clients
    The good thingsAs if you are working with a family
    The challengesNothing more than working on site but they gave me a work at home set up.
    4.0
    Email and Chat support
    Mar 2021
    Good workplace to gain experience and pursue customer service career.
    The good thingsOverall experience is very professional, from training to actual; Very recommended to people who are starting out. Also treats unexperienced employees and brings out the best in them.
    The challengesThere are times with a great influx of irate customers.
    2 people found this helpful
    4.0
    Graphic designers
    Feb 2021
    1 to 2 years in the role, current employee
    Gives opportunity for beginners in the field of graphic design.
    The good thingsThe Good thing here is that the workload is manageable. Also, Train you for the basic design fundamentals.
    The challengesThe challenge here is the colleague and environment.
    5.0
    Customer representative
    Feb 2021
    Everyone was nice and kind
    The good thingsIt has a good environment, nice workers from guard to executives
    The challengesBeing able to be friend with my team because its my first job
    1 person found this helpful
    4.0
    Video Content Moderator
    Dec 2020
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    It helps me to strive hard.
    The good thingsFriendly colleagues Approachable leads On time salary Motivating environment Great and considerate leadership
    The challengesBecause of their clients decision, we are forced to leave the company even our scores are very high.
    4.0
    Content moderator
    Dec 2020
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    It was a great experience
    The good thingsThe motivation our team leaders gave us
    The challengesThe pressure because we have to reach our qouta.
    3.0
    Customer service associate
    Jul 2020
    Less than 1 year in the role, former employee
    Non toxic environment
    The good thingsThe team mates, team leaders up to the OM's are very helpful and approachable.
    The challengesThe changes of schedule every week.
    4.0
    Design Trainee
    May 2020
    Less than 1 year in the role
    Stable sets of account
    The good thingsCamaraderie, systematic and prompt.
    The challengesEndurance mind and body. Group Panel involvement.
    5.0
    Telemarketing
    May 2020
    3 to 4 years in the role, former employee
    First BPO comp. they trained and teach me so well. it was really hard and stress at first but they're motivated me.
    The good thingsvery Friendly Environment and Cleaned facilities.
    The challengesThey really motivate their employees esp. when there cannot do the job.
    5.0
    Customer service representative
    Feb 2020
    Less than 1 year in the role, former employee
    I've gained a lot of experience in a short-time with a lot of hardships to overcome.
    The good thingsEnvironment in this company is quite good.
    The challengesWork load for this company is quite high when seasonal.
    5.0
    Human Resource an Administration Assistant
    May 2017
    3 to 4 years in the role, current employee
    A Place Like Home
    The good thingsGood and friendly management. Everyone treats each other as a family. It creates healthy environment both for professional and personal life. Continuous training and development are practiced to help the employees move up and become the better version of themselves. Core Values are initiate and apply in every work and events. Ca Telemarketing is one of the great Filipino-Family oriented company.
    The challengesThe company must improve in all aspects to continue its goals for the coming years.
    5.0
    telespecialist
    Jul 2015
    1 to 2 years in the role, former employee
    customer service representative
    The good thingsthe management is good and the employees are friendly as well as the hrd staff. easy account and well compensated. good facilities and so much learn with this company ....
    The challengesthe most challenging maybe is using different tools and when computer systems updating it's really hard to adapt the new computer software prograns..
    2.0
    Account executive
    Jul 2015
    Less than 1 year in the role, current employee
    Me
    The good thingsBeing with my friends.
    The challengesThe people that manages or sets rule. They should be more open minded to all the people who enters their company.
    4.0
    Data encoder
    Jul 2015
    The CSI Review
    The good thingsHaving lots of friends.
    The challengesThe special tasks.
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