Customer Service Representative
Customer Service Representative
14d ago
14d ago
Employees at IntouchCX appreciate the fair compensation and benefits package, which is competitive compared to other BPO companies in the area. The work environment is positive, with people-oriented leaders and opportunities to meet new colleagues. Additionally, employees value the learning opportunities and the chance to develop new skills on the job.
However, there are some potential challenges, such as certain team leads who can be micro-managers, a demanding workload with multiple simultaneous chats and challenging bonus metrics, and as a newer BPO company, there is room for improvement in benefits, perks, and administrative systems like schedule adherence tracking.