EMAPTA
(254 reviews)
Company Reviews
Working at EMAPTA
3.9254 ratings in total
5
142
4
38
3
16
2
18
1
40
94%
74%
Work/Life balance
4.1(251 ratings)
Career development
3.8(251 ratings)
Benefits & perks
3.6(251 ratings)
Management
3.7(250 ratings)
Working environment
4.0(251 ratings)
Diversity & equal opportunity
2.6(38 ratings)
Reviews
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1.0
CSR Agent
May 2026Makati City Metro ManilaLess than 1 year in the role, former employee
They Ghost Candidates after the Video Presentation - questionable data privacy
The good thingsTHE OFFICE IS GREAT
The challengesTHE HIRING PROCESS - THEY GHOST CANIDATES AND FORCE TO TAKE A VIDEO THAT I FEEL IS NOT NECESSARY - Feels like auditioning for a movie role - after which they will send a message that is auto generated like the one here in Jobstreet - real phony - unprofessional
8 people found this helpful
1.0
Team Leader
Apr 2026Mandaluyong City Metro ManilaLess than 1 year in the role, former employee
Multiple screening rejections despite qualifications, no response to feedback request.
The good thingsI can't leave any good feedback as of this time
The challengesI’d like to raise a concern about your recruitment process.
I’ve applied to several roles in your company that align with my years of experience. I’m careful about where I apply and only submit applications for roles I know I’m qualified for.
However, I consistently receive automated emails stating I did not pass the initial screening, without any explanation. At this point, it’s difficult not to question how applications are being assessed or what criteria are being used.
I also reached out via email to ask for feedback so I can understand any gaps and improve, but I did not receive any response. That lack of communication is disappointing.
I’m not asking for special treatment, just basic transparency. Even minimal feedback would help candidates move forward more constructively.
I hope this is something your team can improve.
15 people found this helpful
1.0
Applicant
Apr 2026Baguio City BenguetLess than 1 year in the role, former employee
Timely Communication Matters. Ghosting Feels Worse Than Failing.
The good thingsI truly enjoyed the opportunity to go through the hiring process. It allowed me to showcase my skills and learn more about the company.
The challengesImproving the hiring process would be greatly beneficial. I hope that applicants can be given timely follow-ups within the stated timeframe, whether they have passed or not. Being left without any communication feels worse than failing the interview, as it comes across as unprofessional.
13 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are glad to read that you appreciated the opportunity to go through the hiring process and showcase your skills. At the same time, we are sorry about your experience regarding communication and follow-ups.
Your feedback highlights an important area for improvement, particularly in providing timely and consistent updates to applicants. We will use this to help strengthen our recruitment practices and overall candidate experience.
We appreciate your insights and wish you the best in your career journey.
14d ago
1.0
Support Specialist
Mar 2026Manila City Metro Manila2 to 3 years in the role, current employee
OLD EMPLOYEES are still waiting to be redeployed but NO ONE from the MANAGEMENT are working on it!!!
The good thingsThe salary disputes that they don't even miss every payday! (sarcasm)
The challengesEmapta always seems to have open positions, or should I say they are constantly hiring across multiple social media platforms. However, the reality behind this is that many current employees are in floating status and appear to have been abandoned without proper support or redeployment.
When employees in floating status try to apply for these open positions, two things usually happen. First, someone from the Talent Bench will say that the position is only for pooling, or that the client specifically requested someone new to the company. Really? If that’s the case, why are existing employees who are already available not being prioritized?
Second, after expressing interest or submitting an application, there is often no follow-up at all. Many employees never hear back regarding their application or status.
Employees deserve transparency, fair consideration for available roles, and proper communication from the company that they already serve. Your COMPANY SUCKS!!!!
53 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are sorry about your experience while working at Emapta. Your concerns regarding redeployment, communication, and support for employees on floating status are important. We understand how frustrating limited updates and follow-ups can be. Your feedback helps us review and improve our reassignment process and internal communication.
If you need assistance, you may reach out to your People BP or submit a request through the Emapta Help Me Portal.
18d ago
1.0
Financial Adviser - Agents Commission
Mar 2026Makati City Metro ManilaLess than 1 year in the role, former employee
Very challenging because of the office politics.
The good thingsThe trainings and the free gym access.
The challengesManagement and HR. The hiring process was the worst I've experienced. The HR is pro-management. They will not take any actions to rectify an issue.
23 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are glad to read that you appreciated the training opportunities and gym access. At the same time, we are sorry about your experience regarding office politics, management, and HR support. Your feedback highlights important concerns, particularly around the hiring process and issue resolution.
We’ll use this to guide improvements in our recruitment practices and employee support. If you need assistance, you may reach out or submit a request through the Emapta Help Me Portal.
18d ago
5.0
Operations Support Specialist
Feb 2026Mandaluyong City Metro Manila1 to 2 years in the role, former employee
A great company with a positive environment to work for.
The good thingsThe team is highly approachable and professional, and the schedule is generally flexible, allowing you to work from anywhere.
The challengesPerhaps regarding a potential salary adjustment.
2 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are glad to read that you appreciate the positive work environment, approachable team, and flexible work setup. Hearing from happy employees motivates us to do better!
We also take note of your feedback regarding potential salary adjustments. Your insights help us identify areas where we can continue improving our employee offerings.
Thank you again for sharing your experience, and we wish you continued success.
18d ago
1.0
Digital Media Specialist
Dec 2025Makati City Metro Manila2 to 3 years in the role, current employee
If I wasn't only looking quickly for a job I wouldn't have settled for now. The management sucks.
The good thingsThe client I was assigned to was easy to work with but after one year, the tasks become routinary and there is no room for growth here.
The challengesThe HR and CX Manager is very slow to respond. It would take days before they cater to your request. I also found out that I had a very lowballed offer from one of the recruiters.
25 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are sorry about your experience while working at Emapta. We appreciate your positive note about your client, but we understand your concerns regarding career growth, response times from HR and CXM, and compensation discussions. Your feedback helps us identify areas where we can improve, particularly in communication, support responsiveness, and ensuring fair and transparent offers.
If you need assistance or wish to discuss further, you may reach out to your assigned People BP or submit a request through the Emapta Help Me Portal.
18d ago
3.0
Accountant
Nov 2025Manila City Metro Manila1 to 2 years in the role, former employee
Disappointed, high expectations but client was a let down.
They are pro-client not pro employee.
The good thingsAll proper, all with process and documented
The challengesTheir client is pretentious, pretending to care but would terminate employees even if they have surpassed the 6 months probi period.
15 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are sorry about your experience while working at Emapta. We appreciate your acknowledgment of our structured processes and documentation. We also understand your concerns regarding client experience and support. Your feedback helps us identify areas where we can improve, particularly in communication and employee support during client transitions.
If you need assistance, you may reach out or submit a request through the Emapta Help Me Portal.
18d ago
2.0
Production Graphic Designer
Oct 2025Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Client placement is straightforward when your role matches their requirements.
The good thingsSmooth job application process. Hired within almost 3 weeks.
The challengesWhen a client account ends, you're placed under bench profiling. Unfortunately, the profiling team isn't proactive in assigning new clients—you often have to reach out yourself and wait several days before receiving a response or being matched with a role that aligns with your expertise.
17 people found this helpful
People & Culture POCThank you for taking the time to share your feedback.
We are sorry about your experience while working at Emapta. We’re glad the hiring process was smooth and efficient for you this is the kind of efficiency we aim to consistently deliver. Regarding your concerns about bench profiling, we understand how difficult it can be to wait for updates on reassignment. While we can’t discuss specifics due to privacy and confidentiality, please know that we take your feedback seriously and will use it to improve communication and job matching.
Your feedback helps us improve, and we appreciate you sharing it. We wish you all the best in your career journey.
30d+ ago
2.0
Administration Specialist
Oct 2025Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
Dead end career and no tenure security. Integrity is not present in this company
The good thingsTeammates and other employees
The challengesLack of transparency from the internal recruitment team regarding nature of accounts
Lack of protection of employees from unfair treatment of clients
Poor office facilities
Efforts to reprofile is slow and lacks transparency
High salary is what they use to pull you in then you become expendable in a few months wondering what went wrong.
17 people found this helpful
People & Culture POCThank you for sharing your experience. We are sorry to hear about the concerns you faced during your time with Emapta.
We appreciate your feedback on transparency, employee support, and workplace facilities. While we cannot discuss specific situations due to privacy & confidentiality, please know that we take comments like these seriously, and they help guide improvements across our processes and employee experience.
We also appreciate your positive note about your teammates.
If you wish to share more, you may file a ticket at Emapta HelpMe Portal and our HR team will assist you.
Thank you for your time with Emapta, and we wish you all the best in your future endeavors.
30d+ ago
5.0
Client Coordinator
Oct 2025Makati City Metro Manila1 to 2 years in the role, current employee
Client is easy to work with and communicates well
The good thingsGood pay and a toxic-free workplace with nice clients.
The challengesSo far, I haven’t had any big challenges. Work has been smooth, and I’m happy with how things are going.
2 people found this helpful
4.0
Customer First Champion
Sep 2025Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Amazing experienced with the organization and would love to be part of it once again.
The good thingsThe organization provides a quality employment with the best opportunity to earn more.
The challengesThe communication between the employer and the client has just some delay.
1 person found this helpful
1.0
Applicant
Sep 2025Pasig City Metro ManilaLess than 1 year in the role, former employee
disrespectful and exploitative.
The good thingsThis recruitment group wasted nearly a month of my time with endless tests, questionnaires, and interviews. On top of that, they asked me to do a sample task that felt like free labor for their client. Even though they said they liked my work, I was still rejected.
The challengesThe worst part? Their rejection emails had the wrong job title — twice. That shows how little they valued my application and the time I invested. Slow communication and careless handling of candidates make this process feel disrespectful and exploitative.
I would not recommend this recruitment group to anyone looking for a serious and professional hiring experience. Also, reading some reviews here where there is no job security working here. Better look somewhere else.
113 people found this helpful
1.0
Administration Support Officer
Aug 2025Ortigas Pasig City Metro Manila2 to 3 years in the role, current employee
The work is good but some employees are not good. They don't have manners especially the HR.
The good thingsThe challenges in work
The challengesThe HR are worst, they don't accommodate you with your concerns.
52 people found this helpful
4.0
Technical Support Role
Aug 2025Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
i have an certificate from OJT in bank of Makati, i assign the department of DNAD IT, to Support the technical issues from the client desktop and also thr internet connection.
The good thingsThe good things is everyday i always getting a new knowledge
The challengesIs experience mistakes
2 people found this helpful
5.0
Service Crew
Jul 2025Panginay Balagtas BulacanLess than 1 year in the role, current employee
Love your job,more than loving you someone
The good thingsI like is when i grow more than what i want
The challengesThe people who create a toxic situation in company
7 people found this helpful
1.0
Paralegal
Jun 2025Quezon City Metro ManilaLess than 1 year in the role, former employee
Paralegal job is not what it seems to be and employee turnover is highThe job description provided is inaccurate and misleading. The role was advertised as a paralegal position for a U.S.-based company, where responsibilities were supposed to include legal research and assisting U.S. lawyers or a law firm. However, the actual work assigned was far from that.
In reality, the job involves making outbound and inbound calls similar to a call center role. It does not involve paralegal work at all. Instead, employees are instructed to handle legal inquiries and respond to clients in a manner that gives the impression they are licensed U.S. attorneys. This is highly inappropriate and misleading to the clients, who are led to believe they are speaking with a qualified legal expert.
Furthermore, the client company presents itself to the public as offering consultations with licensed lawyers, when in fact, the individuals taking the calls are not licensed attorneys. This misrepresentation borders on unethical business practices and resembles a scam operation.
Also Employee Layoff by the Client is too high. No "paralegal" employee even lasted for 6 months or more. They find ways to terminate you before you get regularized as to avoid regular benefits. No job security definitely. Also if you get "terminated" by the client Emapta will not hire you again for another position for another client since the ground is termination by client which is so unfair to the employee.
138 people found this helpful
1.0
Credit Officer
May 2025Makati City Metro ManilaLess than 1 year in the role, former employee
Pro-client
No proper documentation for termination process (no NTE) terminated letter agad.
People Business partner is very rude.
One of there client is micromanaging. (client to employees)
The good thingsCompetitive High Salary
Work life balance
Competitive benefits
The challengesThis company is a pro-client.madali lang nila iterminate ang employee nila lalo na Pag probitionary pa lang ang employee nila. No proper documentation for the termination.wala silang pakialam sa mga employee nila they never listen the explanation of there employee.people business partner is rude.
95 people found this helpful
1.0
Data Analyst
Apr 2025Makati City Metro Manila4 to 5 years in the role, former employee
not ideal for long term.... i suggest accept mo offer here para tumaas value mo then after 1-3 years lipat ka na sa mas stable na company
The good thingscompetitive basic salary thats it. Free spacious Gym with trainer...
The challengesif your team follows AU holiday - you are required to use your leaves, if still probi then you're unpaid. if may company shutdown nang 2 weeks ang client, you need to use your leaves too. no parental, maternal, solo, bereavement leaves. missed clock in/out means unpaid plus warning.
81 people found this helpful
3.0
NOC System Administrator
Mar 2025Makati City Metro Manila1 to 2 years in the role, former employee
It's a good experience working with the team and I will treasure the memories that i have with Emapta
The good thingsWorking with the team is the best
The challengesI like everything its just that i found a better opportunity that's why I left the company.
7 people found this helpful
1.0
Writer
Feb 2025San Pedro City Laguna1 to 2 years in the role, current employee
EMAPTA Experience is NOT a good experience
The good things- good manager (I was lucky)
- relatively chill client
- stable pay
The challenges- pro-client, but not pro-employee
- HR feels fake in almost every interaction
- work experience is highly dependent on your client
- NO RAISE, unless client gives a raise (even if the team is performing, if client is not giving a raise, that's that)
- very poor support in case of client pull out
28 people found this helpful
2.0
Merchandiser
Jan 2025Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
By far the most demoralizing employer.
The good thingsCompetitive salary. That's it.
The challengesDon't get blindsided by their competitive offers. Behind those are demoralizing company policies and Emapta Core Management. Emapta is a pro-client company--meaning, regardless if you raise your concern with Emapta PBPs/CXMs, they still follow what the client wishes to impose.
-Client/Account can lay you off the team in a snap (literally, like there's a possibility you won't be reporting to work tomorrow anymore and Emapta can't do anything about it)
-Every benefit you get is dependent on the client/account
-Some clients do not offer yearly merit increase and bonuses (even if you're high performing)
-If you work on-site, specifically SFS building, phones are not allowed in prod and you are required to keep your phone inside the locker
-You are not allowed to forget to clock in and out when on site as there are no biometrics in the office. Clock ins/outs are done through their portal and if you forget, you are already considered absent for the day
-Emapta Core Management team handles employee concerns VERY POORLY. They do not listen to employees. All they care about is what the client/accounts want.
107 people found this helpful
1.0
Audit Role
Dec 2024Makati City Metro Manila
Overall terrible experience with both EMAPTA and Client. Do not recommend.
The good thingsEMAPTA PH: Some people engagement activities
WA audit firm client: Open to some compensation suggestions, all expense paid annual dinner/trip, legitimate off-peak season. Local senior staff are mostly nice and accommodating with questions and on-the-job training. Annual bonus and pay raise
The challengesEMAPTA PH: They will never take your side. Client needs will always prevail so going to them with your issues will never resolve it. It won't even reach the client because they do not talk to them nor will they make time to discuss your issues after you raise them. HR will take their time to resolve your HR issues. Overall just terrible.
WA audit firm client: Talking from just the experience with the team I was in with a female manager. If you ever make a mistake, even as a newbie or a fresh grad, they will make you feel like any issue with you will be forgotten. It will not. It will constantly be brought up to your coworker friends as a laughing matter regardless of your getting past it. Any improvements thereafter will not be seen at all, much less recognised and rewarded for. Once the manager makes up her mind about you or an event you are involved in regardless if you were the cause of it, no facts or evidence will change her mind, you are the cause. She will talk about you to others the same way she talks to you about coworkers and clients, unprofessionally and distastefully. If you will be in her team, find another job. Annual bonus is the same every year regardless of performance. Pay raise contingent on subjective performance evaluation.
45 people found this helpful
2.0
Team Lead
Dec 2024Baguio City Benguet1 to 2 years in the role
Worst company I have been to. Never liked their management, and will never recommend this company again.
The good thingsI'm fortunate to have been matched with an excellent client.
The challengesI have experienced significant issues with management's approach to employee care. My salary has consistently faced inaccuracies during each pay period, including uncredited overtime and missing holiday pay. For sure they have added me on the do-not-hire list. But it is what it is.
37 people found this helpful
1.0
Customer Service Representative
Dec 2024Ortigas Pasig City Metro Manila5 to 6 years in the role, current employee
Unresponsive support team from EMAPTA. They either take too long to respond or no response at all. Concerns are left unread unless you constantly follow-up with them.
The good thingsAverage salary and you get to work directly with your client.
The challengesLittle to no job security. Your whole work experience throughout your stay will solely rely on your client, and you won't feel EMAPTA as your employer at all.
29 people found this helpful
1.0
Accountant
Nov 2024Baguio City BenguetLess than 1 year in the role, former employee
No job security. They will terminate you in a blink of an eye.
The good thingsHMO on day 1 and good peers
The challengesClient will terminate in just a snap and then the company is client-first attitude.
49 people found this helpful
1.0
Associate Sales Role
Oct 2024Makati City Metro Manila
THE CLIENT RESCINDED THE JOB OFFER!
The good thingsThe recruiter is responsive at first.
The challengesI received a job offer, but I attempted to negotiate the compensation package as I believe my skills warrant higher consideration. Despite the recruiter's efforts to discuss this with the client, I was informed that the salary was capped. Prior to accepting the offer, I requested clarification on salary increases upon regularization and merit-based raises. Unfortunately, the recruiter failed to respond to my inquiries, prompting 2 follow-up attempts. Sadly, I discovered that the job posting was re-opened on the company's page during our negotiation. This lack of transparency was concerning. Only after my second follow-up did the recruiter inform me that the client had decided not to proceed with my application. I find this abrupt communication and lack of professionalism disappointing. It appears that negotiating the offered terms may not be welcomed. As a professional, I expect respectful dialogue and clear communication throughout the hiring process.
81 people found this helpful
2.0
Senior Specialist
Oct 2024Makati City Metro Manilaformer employee
No Job Security. They will terminate you in a heartbeat.
One sweet day, they can call you to a room and tell you your services are no longer required. Do not expect that they will give you a warning.
Do not believe all the good reviews for EMAPTA because the HR Business Partner usually just urges the employees to give good reviews even if they treated you badly.
The good thingsWe are a relatively small team and everyone is friendly.
The challengesEven in a small team, silos are slowly creeping in. One team has their own easier, faster way of doing things and they're keeping it a secret from the other team who also do the same task.
45 people found this helpful
2.0
Marketing Role
Sep 2024Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Work here if you want challenge in life
The good thingsThey provide work assets that you will need (laptop, monitors, etc.)
The challengesPro-client. No job security. They will terminate you IMMEDIATELY if their client doesn't like/want/need you even if you finish the tasks and helped your teammates. They will not give you the chance to explain and defend yourself. The client's work environment is terrible and too much politics- they will not give you the chance to be visible to their company even if you have the potential and they get the credit to all the work you've done.
54 people found this helpful
1.0
Former employee
Aug 2024Makati City Metro Manila
Horrible experience
The good thingsSalary is good enough.
The challengesStart up clients which makes your career unstable from the get go. Some HRBPs and Customer Exp employees were not responsive to queries/email. Had to follow up for them to respond. Misleading job posting. Always with clients' side.
38 people found this helpful
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