EMAPTA
(255 reviews)
Company Reviews
Working at EMAPTA
3.9255 ratings in total
5
142
4
38
3
16
2
18
1
41
94%
74%
Work/Life balance
4.1(252 ratings)
Career development
3.8(252 ratings)
Benefits & perks
3.6(252 ratings)
Management
3.7(251 ratings)
Working environment
4.0(252 ratings)
Diversity & equal opportunity
2.6(39 ratings)
reviews
Showing 19 reviews for Pasig City Metro Manila
See reviews from all locations
Sort by
most recent
1.0
Customer Service Representative
May 2026Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
EMAPTA IS A TYPICAL CALL CENTER
The good thingsNOTHING IN PARTICULAR
The challengesHR IS OPERATING ON A TURTLE PACE - UNPROFESSIONALISM IS THE KEY
3 people found this helpful
2.0
Production Graphic Designer
Oct 2025Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Client placement is straightforward when your role matches their requirements.
The good thingsSmooth job application process. Hired within almost 3 weeks.
The challengesWhen a client account ends, you're placed under bench profiling. Unfortunately, the profiling team isn't proactive in assigning new clients—you often have to reach out yourself and wait several days before receiving a response or being matched with a role that aligns with your expertise.
20 people found this helpful
People & Culture POCThank you for taking the time to share your feedback.
We are sorry about your experience while working at Emapta. We’re glad the hiring process was smooth and efficient for you this is the kind of efficiency we aim to consistently deliver. Regarding your concerns about bench profiling, we understand how difficult it can be to wait for updates on reassignment. While we can’t discuss specifics due to privacy and confidentiality, please know that we take your feedback seriously and will use it to improve communication and job matching.
Your feedback helps us improve, and we appreciate you sharing it. We wish you all the best in your career journey.
30d+ ago
4.0
Customer First Champion
Sep 2025Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Amazing experienced with the organization and would love to be part of it once again.
The good thingsThe organization provides a quality employment with the best opportunity to earn more.
The challengesThe communication between the employer and the client has just some delay.
1 person found this helpful
1.0
Applicant
Sep 2025Pasig City Metro ManilaLess than 1 year in the role, former employee
disrespectful and exploitative.
The good thingsThis recruitment group wasted nearly a month of my time with endless tests, questionnaires, and interviews. On top of that, they asked me to do a sample task that felt like free labor for their client. Even though they said they liked my work, I was still rejected.
The challengesThe worst part? Their rejection emails had the wrong job title — twice. That shows how little they valued my application and the time I invested. Slow communication and careless handling of candidates make this process feel disrespectful and exploitative.
I would not recommend this recruitment group to anyone looking for a serious and professional hiring experience. Also, reading some reviews here where there is no job security working here. Better look somewhere else.
118 people found this helpful
1.0
Administration Support Officer
Aug 2025Ortigas Pasig City Metro Manila2 to 3 years in the role, current employee
The work is good but some employees are not good. They don't have manners especially the HR.
The good thingsThe challenges in work
The challengesThe HR are worst, they don't accommodate you with your concerns.
56 people found this helpful
2.0
Merchandiser
Jan 2025Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
By far the most demoralizing employer.
The good thingsCompetitive salary. That's it.
The challengesDon't get blindsided by their competitive offers. Behind those are demoralizing company policies and Emapta Core Management. Emapta is a pro-client company--meaning, regardless if you raise your concern with Emapta PBPs/CXMs, they still follow what the client wishes to impose.
-Client/Account can lay you off the team in a snap (literally, like there's a possibility you won't be reporting to work tomorrow anymore and Emapta can't do anything about it)
-Every benefit you get is dependent on the client/account
-Some clients do not offer yearly merit increase and bonuses (even if you're high performing)
-If you work on-site, specifically SFS building, phones are not allowed in prod and you are required to keep your phone inside the locker
-You are not allowed to forget to clock in and out when on site as there are no biometrics in the office. Clock ins/outs are done through their portal and if you forget, you are already considered absent for the day
-Emapta Core Management team handles employee concerns VERY POORLY. They do not listen to employees. All they care about is what the client/accounts want.
110 people found this helpful
1.0
Customer Service Representative
Dec 2024Ortigas Pasig City Metro Manila5 to 6 years in the role, current employee
Unresponsive support team from EMAPTA. They either take too long to respond or no response at all. Concerns are left unread unless you constantly follow-up with them.
The good thingsAverage salary and you get to work directly with your client.
The challengesLittle to no job security. Your whole work experience throughout your stay will solely rely on your client, and you won't feel EMAPTA as your employer at all.
31 people found this helpful
2.0
Marketing Role
Sep 2024Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
Work here if you want challenge in life
The good thingsThey provide work assets that you will need (laptop, monitors, etc.)
The challengesPro-client. No job security. They will terminate you IMMEDIATELY if their client doesn't like/want/need you even if you finish the tasks and helped your teammates. They will not give you the chance to explain and defend yourself. The client's work environment is terrible and too much politics- they will not give you the chance to be visible to their company even if you have the potential and they get the credit to all the work you've done.
55 people found this helpful
1.0
Service Desk Analyst
May 2024Ortigas Pasig City Metro Manila
WORST COMPANY!!!
The good thingsDon't ever try applying here, thats the good thing.
The challengesThey are picky with the role and they want you to be the jack of all trade, salary is lower than you expected. They will low-ball you with the salary.
96 people found this helpful
5.0
Front End Developer
Jan 2024Pasig City Metro Manila
It was awesome to work here
The good thingsMy query is always answered.
The challengesThe life needs and wants
1 person found this helpful
1.0
Developer
Jan 2024Pasig City Metro Manila
Not worth it.
The good thingsWork environment is great. Cozy and fun workplace
The challengesNo room for improvement (career wise and salary wise). Once you are out of the company, you can never go back (they'll never consider you again for a job). Pro-client, anti-employee.
71 people found this helpful
2.0
associate
Dec 2023Ortigas Pasig City Metro Manila
they only care abt the client but not the employee, always had an issue with my salary, hrbp isn't responding, facility staffs are rude
The good thingswork environment is fine
The challengesaccount is easy and the challenges is written below
44 people found this helpful
2.0
Accounts Receivable Specialist
Oct 2023Ortigas Pasig City Metro ManilaLess than 1 year in the role, former employee
No work life balance
The good thingspromotion for pioneer team members
The challengesInternal Finance always wants you to do an overtime. No work life balance.
29 people found this helpful
5.0
Collections Specialist
Dec 2022Pasig City Metro ManilaLess than 1 year in the role, current employee
Life Changing Experience
The good thingsI worked here for a month. So far, EMAPTA is very different from every BPO setting I know. They are very kind, also give you the salary that you deserve.
The challengesNone at the moment so far.
1 person found this helpful
4.0
Accounts payable clerk
Jul 2022Ortigas Pasig City Metro ManilaLess than 1 year in the role, current employee
High salary package.
The good thingsGood employers, good employees, work from home set up! Nice clients.
The challengesNewbie in a offshore company, but worth it working here!
5.0
Graphic designer
Jun 2022Ortigas Pasig City Metro Manila1 to 2 years in the role, current employee
High-growth, high-workload environment
The good things1. There's variety in the work that I do
2. My boss and teammates are understanding
3. I can train on my own time
4. I'm free to share my ideas
The challenges1. Dress code (wish we could be like a startup)
2. Support not visible
3. Career growth
EMAPTAWe make sure every idea and voice is heard so we can adjust and grow together! We're sorry you experienced this; we value employees' growth, so we offer training and assessments so they can grow with us. Your feedback matters to us. If you’d like to talk some more, feel free to drop us a note at [email protected]. We wish you all the best.
30d+ ago
5.0
Service desk analyst
Jun 2022Ortigas Pasig City Metro ManilaLess than 1 year in the role, current employee
More office events, please!
The good thingsWe recently returned onsite and Emapta had this event for celebrating our growing community. I really missed these types of events when I can get together with my colleagues and enjoy free games and treats!
The challengesIt's really far from where I live at the moment
5.0
Accounts assistant
Jun 2021Pasig City Metro Manila1 to 2 years in the role, current employee
Good environment especially for those who are new in BPO.
The good thingsI enjoy the Benefits that I did not get from my previous company and also my colleagues are friendly. such a good place to start. and of course they gave a competitive salary
The challengesFor now I don't see negative about them.
4.0
Accounting assistant
Jan 2021Pasig City Metro ManilaLess than 1 year in the role, current employee
GREAT EMPLOYER TO WORK IN AND NICE WORKMATES TO WORK WITH
The good thingsGENEROUS IN GIVING CHRISTMAS BONUS AND GIFTS
The challengesYou have to work on your own responsibilities.
No one will do your work so take your leave at your own risks.
1 person found this helpful
EMAPTASeeing feedback like this drives us to further improve our services not just to our clients, but making sure that we also offer our employees the best there is. Thank you for choosing EMAPTA as your employer!
30d+ ago