EMAPTA
(254 reviews)
Company Reviews
Working at EMAPTA
3.9254 ratings in total
5
142
4
38
3
16
2
18
1
40
94%
74%
Work/Life balance
4.1(251 ratings)
Career development
3.8(251 ratings)
Benefits & perks
3.6(251 ratings)
Management
3.7(250 ratings)
Working environment
4.0(251 ratings)
Diversity & equal opportunity
2.6(38 ratings)
reviews
Showing 32 reviews for Makati City Metro Manila
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1.0
Financial Adviser - Agents Commission
Mar 2026Makati City Metro ManilaLess than 1 year in the role, former employee
Very challenging because of the office politics.
The good thingsThe trainings and the free gym access.
The challengesManagement and HR. The hiring process was the worst I've experienced. The HR is pro-management. They will not take any actions to rectify an issue.
28 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are glad to read that you appreciated the training opportunities and gym access. At the same time, we are sorry about your experience regarding office politics, management, and HR support. Your feedback highlights important concerns, particularly around the hiring process and issue resolution.
We’ll use this to guide improvements in our recruitment practices and employee support. If you need assistance, you may reach out or submit a request through the Emapta Help Me Portal.
30d ago
1.0
Digital Media Specialist
Dec 2025Makati City Metro Manila2 to 3 years in the role, current employee
If I wasn't only looking quickly for a job I wouldn't have settled for now. The management sucks.
The good thingsThe client I was assigned to was easy to work with but after one year, the tasks become routinary and there is no room for growth here.
The challengesThe HR and CX Manager is very slow to respond. It would take days before they cater to your request. I also found out that I had a very lowballed offer from one of the recruiters.
28 people found this helpful
People & Culture POCThank you for taking the time to share this feedback with us and for bringing this to our attention.
We are sorry about your experience while working at Emapta. We appreciate your positive note about your client, but we understand your concerns regarding career growth, response times from HR and CXM, and compensation discussions. Your feedback helps us identify areas where we can improve, particularly in communication, support responsiveness, and ensuring fair and transparent offers.
If you need assistance or wish to discuss further, you may reach out to your assigned People BP or submit a request through the Emapta Help Me Portal.
30d ago
5.0
Client Coordinator
Oct 2025Makati City Metro Manila1 to 2 years in the role, current employee
Client is easy to work with and communicates well
The good thingsGood pay and a toxic-free workplace with nice clients.
The challengesSo far, I haven’t had any big challenges. Work has been smooth, and I’m happy with how things are going.
3 people found this helpful
1.0
Credit Officer
May 2025Makati City Metro ManilaLess than 1 year in the role, former employee
Pro-client
No proper documentation for termination process (no NTE) terminated letter agad.
People Business partner is very rude.
One of there client is micromanaging. (client to employees)
The good thingsCompetitive High Salary
Work life balance
Competitive benefits
The challengesThis company is a pro-client.madali lang nila iterminate ang employee nila lalo na Pag probitionary pa lang ang employee nila. No proper documentation for the termination.wala silang pakialam sa mga employee nila they never listen the explanation of there employee.people business partner is rude.
98 people found this helpful
1.0
Data Analyst
Apr 2025Makati City Metro Manila4 to 5 years in the role, former employee
not ideal for long term.... i suggest accept mo offer here para tumaas value mo then after 1-3 years lipat ka na sa mas stable na company
The good thingscompetitive basic salary thats it. Free spacious Gym with trainer...
The challengesif your team follows AU holiday - you are required to use your leaves, if still probi then you're unpaid. if may company shutdown nang 2 weeks ang client, you need to use your leaves too. no parental, maternal, solo, bereavement leaves. missed clock in/out means unpaid plus warning.
84 people found this helpful
3.0
NOC System Administrator
Mar 2025Makati City Metro Manila1 to 2 years in the role, former employee
It's a good experience working with the team and I will treasure the memories that i have with Emapta
The good thingsWorking with the team is the best
The challengesI like everything its just that i found a better opportunity that's why I left the company.
7 people found this helpful
1.0
Audit Role
Dec 2024Makati City Metro Manila
Overall terrible experience with both EMAPTA and Client. Do not recommend.
The good thingsEMAPTA PH: Some people engagement activities
WA audit firm client: Open to some compensation suggestions, all expense paid annual dinner/trip, legitimate off-peak season. Local senior staff are mostly nice and accommodating with questions and on-the-job training. Annual bonus and pay raise
The challengesEMAPTA PH: They will never take your side. Client needs will always prevail so going to them with your issues will never resolve it. It won't even reach the client because they do not talk to them nor will they make time to discuss your issues after you raise them. HR will take their time to resolve your HR issues. Overall just terrible.
WA audit firm client: Talking from just the experience with the team I was in with a female manager. If you ever make a mistake, even as a newbie or a fresh grad, they will make you feel like any issue with you will be forgotten. It will not. It will constantly be brought up to your coworker friends as a laughing matter regardless of your getting past it. Any improvements thereafter will not be seen at all, much less recognised and rewarded for. Once the manager makes up her mind about you or an event you are involved in regardless if you were the cause of it, no facts or evidence will change her mind, you are the cause. She will talk about you to others the same way she talks to you about coworkers and clients, unprofessionally and distastefully. If you will be in her team, find another job. Annual bonus is the same every year regardless of performance. Pay raise contingent on subjective performance evaluation.
48 people found this helpful
1.0
Associate Sales Role
Oct 2024Makati City Metro Manila
THE CLIENT RESCINDED THE JOB OFFER!
The good thingsThe recruiter is responsive at first.
The challengesI received a job offer, but I attempted to negotiate the compensation package as I believe my skills warrant higher consideration. Despite the recruiter's efforts to discuss this with the client, I was informed that the salary was capped. Prior to accepting the offer, I requested clarification on salary increases upon regularization and merit-based raises. Unfortunately, the recruiter failed to respond to my inquiries, prompting 2 follow-up attempts. Sadly, I discovered that the job posting was re-opened on the company's page during our negotiation. This lack of transparency was concerning. Only after my second follow-up did the recruiter inform me that the client had decided not to proceed with my application. I find this abrupt communication and lack of professionalism disappointing. It appears that negotiating the offered terms may not be welcomed. As a professional, I expect respectful dialogue and clear communication throughout the hiring process.
84 people found this helpful
2.0
Senior Specialist
Oct 2024Makati City Metro Manilaformer employee
No Job Security. They will terminate you in a heartbeat.
One sweet day, they can call you to a room and tell you your services are no longer required. Do not expect that they will give you a warning.
Do not believe all the good reviews for EMAPTA because the HR Business Partner usually just urges the employees to give good reviews even if they treated you badly.
The good thingsWe are a relatively small team and everyone is friendly.
The challengesEven in a small team, silos are slowly creeping in. One team has their own easier, faster way of doing things and they're keeping it a secret from the other team who also do the same task.
46 people found this helpful
1.0
Former employee
Aug 2024Makati City Metro Manila
Horrible experience
The good thingsSalary is good enough.
The challengesStart up clients which makes your career unstable from the get go. Some HRBPs and Customer Exp employees were not responsive to queries/email. Had to follow up for them to respond. Misleading job posting. Always with clients' side.
40 people found this helpful
5.0
Accounts Receivable Associate
Jul 2024Makati City Metro ManilaLess than 1 year in the role, current employee
Overall, it's all good as of this moment.
The good thingsDid not expect they would give me my expected salary.
The challengesNo challenges for me, I think
6 people found this helpful
1.0
Quality Assurance Role
Jun 2024Makati City Metro Manila
Like everyone says in the reviews. They prioritize Client rather core Employees
The good thingsAside work from home there is nothing
The challenges- Client will not help you to grow, you will train yourself and self study.
- If you are a good performer, they will reward you with more work
- Client is micromanager and can't handle a team and not knowledgeable in the position
- Ignoring or disregarding the needs and opinion of employees, which can create a toxic work environment.
- Inconsistent with their expected output making it difficult for employees to know where they stand.
- Failing to provide opportunities for growth, training, or support, which can lead to stagnation and dissatisfaction among employees.
- No work life balance and Client has a bad attitude
79 people found this helpful
5.0
Software Specialist
Feb 2024Makati City Metro Manila1 to 2 years in the role, current employee
Very good
The good thingsAll. Everything. Offers WFH setup.
The challengesnone. Everything's okay for me.
5 people found this helpful
5.0
Build Team Agent
Jan 2024Makati City Metro Manilacurrent employee
AWESOME
The good thingsheartfelt welcome !!!
The challenges1st time going to this kind of field so I'm adjusting to this kind of environment.
3 people found this helpful
5.0
Finance Advisor - Accounts Receivable
Nov 2023Makati City Metro ManilaLess than 1 year in the role, current employee
My application at Emapta was fast and easy
The good thingsThe people in Emapta are very supportive
The challengesThe uploading of requirements
1 person found this helpful
1.0
Recruiter
Jul 2023Makati City Metro ManilaLess than 1 year in the role, current employee
Awful place to work with. Especially, if you're with the wrong client
The good thingsEmapta only cares about their client. They don't care about the employees
The challengesI was not able to enjoy anything that the company offers. The client would not give us a chance to take advantage of the company's perks and benefits. Emapta doesn't care about their employees, they only care about the client.
44 people found this helpful
EmaptaHi, thank you for your honest review. We hope you can share your concern with us at [email protected] so we can discuss it more.
30d+ ago
5.0
Data analyst
Jul 2023Makati City Metro ManilaLess than 1 year in the role, current employee
WORK LIFE BALANCE COMPANY THAT EVERY EMPLOYEE NEEDS
The good thingsFriendly environment, fast application, have work life balance
The challengesnone, as I am still new on their company.
5 people found this helpful
EmaptaGlad to hear you have a positive Emapta Experience with us.
30d+ ago
4.0
Application Support Engineer
May 2023Makati City Metro ManilaLess than 1 year in the role, former employee
EMAPTA PH review for app support role
The good thingsHigh salary
WFH
Healthy work environment
Excellent management
Benefits
The challengesIf you have no client
1 person found this helpful
4.0
POS Resolutions Manager
Feb 2023Makati City Metro Manila3 to 4 years in the role, current employee
Between Mid and Top Tier.
The good thingsOur Business Partner (Account Manager) is great, Some offices are great, The utility staff are the best!.
The challengesSome offices are less than ideal, IT support is inconsistent, You always gotta check your payslip as pay out mistakes are common.
2 people found this helpful
5.0
Graphic design
Sep 2022Makati City Metro ManilaLess than 1 year in the role, current employee
Great people and environment
The good things- great and friendly workmates
- fair salary and benefits
- respects work-life balance
- has educational seminars
- free coffee
- nice and clean office
The challengesno challenges for this company so far
5.0
Marketing
Sep 2022Makati City Metro ManilaLess than 1 year in the role, current employee
Work Life Balance, Indeed!
The good thingsThey excel in managing teams and helping them to reach their full potential.
The challengesProper information dissemination
5.0
Social media manager
Sep 2022Makati City Metro Manila1 to 2 years in the role, current employee
People-Centric Culture
The good things- Good people to work with
- Listens to their teams and highly collaborative
- Good recognition and reward system
-Respects work-life balance
-Offices are really beautiful and clean – Plus, easy to find both using private or public transportation
The challengesThis is a very good company to work with so no challenges so far.
5.0
Engagement Lead
Sep 2022Makati City Metro ManilaLess than 1 year in the role, current employee
Work life balance at it's finest.
The good thingsI love my teammates. They are supportive. They help me to reach my full potential.
The challengesI feel the lack of support from our HRBPs.
5.0
Claims analyst
Jul 2022Makati City Metro Manila1 to 2 years in the role, current employee
I am so proud and truly grateful to be part of EMAPTA family.
The good thingsFirst hand client experience, top of class talents, above market compensation package, and the opportunity to work from the comfort of your own home.
The challengesEveryone's so friendly from the bosses, to the HR and IT.
1 person found this helpful
EMAPTAThis kind of review makes us want to do more for our team! Thank you so much! And we're so sorry; we couldn't help to be such a friendly bunch.
30d+ ago
5.0
Engineer
Jun 2022Makati City Metro Manila1 to 2 years in the role, current employee
Not-so-good salary but above-average benefits
The good thingsSo here's the thing. I accepted the offer from Emapta even though another BPO company offered a higher salary because Emapta is much more accessible, accommodating, and flexible with my needs.
The challengesLike I mentioned, the salary. But there are some things you can't buy with money.
5.0
Technical support representative
Apr 2022Makati City Metro ManilaLess than 1 year in the role, current employee
An excellent place to work!
The good thingsA management that is open for the voices of its employees!
The challengesFor the past 6 months working on this company, I don't have any issues at all!
4.0
IT specialist
Dec 2021Makati City Metro ManilaLess than 1 year in the role, current employee
Short Yet Challenging Stay At Emapta (Guesty)
The good thingsWork set-up, Work lLoad, Experience, colleagues, salary
The challengesGrowth Opportunites, Technical Stuff/Technicalities, Other Perks/Benefits
1.0
Na
Jul 2021Makati City Metro ManilaLess than 1 year in the role, current employee
No support from the management
The good thingsNo support from the management
The challengesNo support from the management
3 people found this helpful
5.0
Senior Web developer
May 2021Makati City Metro Manila5 to 6 years in the role, current employee
Best company I have joined so far!
The good thingsFriendly employees, have the best management!
The challengesTask challenges that will make you a better employee.
EMAPTAGlad to know you are appreciating your team and EMAPTA as a whole! Feedback like this empowers us to provide you with the best we can.
30d+ ago
5.0
Team lead
Apr 2021Makati City Metro Manila3 to 4 years in the role, current employee
Provider of Opportunities
The good thingsOpportunity to be promoted and to be trained overseas and learn more about the process of the company, and also to learn and experience their country's culture and history
The challengesNothing much, just the distance from work to home and the time of shift (Marikina to Makati, time of work is Australian time, 2-3 hours earlier than Manila)
3 people found this helpful
EMAPTAThank you for taking the time to write a review. It’s amazing to know that you are having a blast with EMAPTA. We wish you all the best!
30d+ ago