EMAPTA
(254 reviews)
Company Reviews
Working at EMAPTA
3.9254 ratings in total
5
142
4
38
3
16
2
18
1
40
94%
74%
Work/Life balance
4.1(251 ratings)
Career development
3.8(251 ratings)
Benefits & perks
3.6(251 ratings)
Management
3.7(250 ratings)
Working environment
4.0(251 ratings)
Diversity & equal opportunity
2.6(38 ratings)
reviews
Showing 12 reviews for Quezon City Metro Manila
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4.0
Technical Support Role
Aug 2025Cubao Quezon City Metro ManilaLess than 1 year in the role, former employee
i have an certificate from OJT in bank of Makati, i assign the department of DNAD IT, to Support the technical issues from the client desktop and also thr internet connection.
The good thingsThe good things is everyday i always getting a new knowledge
The challengesIs experience mistakes
2 people found this helpful
1.0
Paralegal
Jun 2025Quezon City Metro ManilaLess than 1 year in the role, former employee
Paralegal job is not what it seems to be and employee turnover is highThe job description provided is inaccurate and misleading. The role was advertised as a paralegal position for a U.S.-based company, where responsibilities were supposed to include legal research and assisting U.S. lawyers or a law firm. However, the actual work assigned was far from that.
In reality, the job involves making outbound and inbound calls similar to a call center role. It does not involve paralegal work at all. Instead, employees are instructed to handle legal inquiries and respond to clients in a manner that gives the impression they are licensed U.S. attorneys. This is highly inappropriate and misleading to the clients, who are led to believe they are speaking with a qualified legal expert.
Furthermore, the client company presents itself to the public as offering consultations with licensed lawyers, when in fact, the individuals taking the calls are not licensed attorneys. This misrepresentation borders on unethical business practices and resembles a scam operation.
Also Employee Layoff by the Client is too high. No "paralegal" employee even lasted for 6 months or more. They find ways to terminate you before you get regularized as to avoid regular benefits. No job security definitely. Also if you get "terminated" by the client Emapta will not hire you again for another position for another client since the ground is termination by client which is so unfair to the employee.
143 people found this helpful
5.0
Accountant
Jul 2023Quezon City Metro Manila5 to 6 years in the role, former employee
Good experience working with Emapta
The good thingsSupportive core employees and good environment
The challengesMaintain your good relationship with your clients to have an edge!..
2 people found this helpful
EmaptaHappy that you are satisfied with your Emapta experience. Thank you for your review!
30d+ ago
5.0
Service engineer
Jul 2023Quezon City Metro ManilaLess than 1 year in the role, current employee
none so far for this one
The good thingsit like family they were approachable
The challengesnon so far for this one
1 person found this helpful
5.0
Graphic artist
Jul 2023Quezon City Metro Manila1 to 2 years in the role, current employee
They will take care of you!
The good thingsFrom the recruiter to the customer experience manager to the client, everything was fine. My client was not micro managing and trusting us with our tasks. My schedule's great, I work only on weekdays. Work life balance is possible here. But I guess it depends with the client you'll be assigned to.
The challengesUnlike other companies, there are less benefits here but still great.
5.0
Account Executive
Oct 2022Quezon City Metro Manila1 to 2 years in the role, former employee
Great Experience and Satisfying Workplace
The good thingsThey take care of their employees
The challengesNone, it is great working with this company.
5.0
HR manager
Jun 2022Quezon City Metro Manila5 to 6 years in the role, current employee
Changed over the years... for the better
The good thingsCore team members (those who are supporting Emapta staff hired by clients) used to have fewer benefits, but today, we also feel empowered by the company.
The challengesAnnual salary increase could still be higher
5.0
Social media analyst
Jun 2022Quezon City Metro Manila1 to 2 years in the role, current employee
Emapta was not my dream company, but it became my home
The good thingsI was really frustrated at some point during the pandemic, but I got the chance to apply for my dream company. At the same time, I tried applying here at Emapta as a backup. Lo and behold, I ended up choosing the latter because my dream company's policies weren't in sync with what I want! 2 years later, I have no regrets.
The challengesEmapta is not a well-known company for now, but over the years I think they'll become more famous!
1 person found this helpful
5.0
Team manager
Jun 2022Quezon City Metro Manila1 to 2 years in the role, current employee
Very flexible and considerate
The good thingsEmapta and its clients are considerate especially during the pandemic. I had the option to work from home.
The challengesWould be good to get reimbursed for internet connection at home.
5.0
Customer service representative
Jun 2021Quezon City Metro Manila1 to 2 years in the role, former employee
One of the best companies to work at.
The good thingsThe company is a homey place to work. It doesn't feel as stressful, unlike with other BPO companies.
The challengesLeave filing. But this one is more due to the demands of the account I was in. It was hard to file for leaves.
5.0
HR business partner
Dec 2019Quezon City Metro Manila3 to 4 years in the role, current employee
Great company with a great leader
The good thingsThe flexibility and opportunity being given to employees.
The challengesWorking with different people with different perspective and characteristics
EMAPTAWe want to make sure that we provide the best to our employees and we are happy that you feel this way. We are a widely-diverse environment and encountering different personalities is inevitable but this is something that can be utilized for our personal growth!
30d+ ago
4.0
Accountant
Oct 2016Quezon City Metro ManilaLess than 1 year in the role, current employee
Good experience.
The good thingsPeople are nice and friendly.
The challengesi'm satisfied with everything the company is providing.
1 person found this helpful
EMAPTAGlad that you are happy with us! We highly appreciate this feedback.
30d+ ago