Ratings for Convergys are shared as-is from employees in line with our community guidelines
Reviews
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5.0
Customer Service Associate
Apr 2025
Manila City Metro ManilaLess than 1 year in the role, former employee
Generally satisfied with the people and the culture, but not with the pay.
The good thingsThe trainers were excellent and very approachable, knowledgeable and really passionate about their job. Encouragement tactics of the production managers were fun and effective, at least for me.
The challengesUpskilling without pay increase.
3.0
Customer Service Representative
Oct 2024
Santa Rosa City LagunaLess than 1 year in the role, former employee
It was good.
The good thingsIt was a good starter for fresh graduates and career shifters.
The challengesMetrics are quite difficult
1.0
Applicant
Jul 2024
Taguig City Metro Manila
Never again.
The good thingsFree coffee. Good working environment.
The challengesInterviewers are looking for Miss Universe like answer to their questions. They don't know how to see potential candidate beyond their interview answers.
Your bpo experiences no matter how long won't matter here.
3.0
Customer Support Specialist
May 2024
Mall of Asia Pasay City Metro Manila
Well, I've learned a lot, especially dealing with different types of people, being in a telco account. Adjusting to your workmates, and especially taking ownership of tasks, has been quite the learning curve.
The good thingsYa know, the good stuff I recall about this company? Definitely my buddies, my team leaders, and just that laid-back vibe
The challengesYeah, the main challenge I've faced in this company mostly boils down to the opportunity for promotions.
5.0
Technical Support Role
Jan 2024
Eastwood Quezon City Metro Manila1 to 2 years in the role, former employee
Great place to work!
The good thingsGood company for those who are starting their career in BPO, they offer a good salary rate with retirement benefits.
The challengesSmall sleeping rooms.
5.0
Technical Service Representative
Dec 2023
Cebu City CebuLess than 1 year in the role, former employee
It's a challenge and a learning experience everyday
The good thingsYou learn while working
The challengesThe difficulties of customers
5.0
Csr
Sep 2023
Bocaue BulacanLess than 1 year in the role, former employee
Awesome. Happy to have worked with this company.
The good thingsAdmins and colleague are good and very professional to work with.
The challengesThe travel since I reside in Central Luzon, travelling takes a lot of my time.
5.0
Customer retentions Specialist II
Sep 2023
Cebu City Cebu5 to 6 years in the role, former employee
im in retentions -its a little complicated but very rewarding especially the commission
The good thingsGot good OM. I mean my leaders are supportive and rewards my hard work.
The challengesfor me none, since i enjoyed it
5.0
Customer service representative
Aug 2023
Baguio City BenguetLess than 1 year in the role, former employee
Working with them help me grow more and acquire skills to enhance my knowledge for BPO and how to be a customer service representative
The good thingsThe people you have work with. The family and Friend you have build with your co-worker. The way they help you learn and be trained for the account that you will be applying for.
The challengesI have to have 2 rides or ride a taxi from our place to go to the office since it was not located near Plaza.
5.0
Customer service specialist
Jul 2023
It trains me to be always positive in every situation.
The good thingsMy workmate is just like a family.
The challengesSince Customer Service Specialist was my first job, I find it as a challenge when management announced that our working schedule would be change but as months goes by, I already conquer and adjust with this type of changes.
5.0
Inbound Sales//Customer Service Associate
Jul 2023
Cebu City Cebu3 to 4 years in the role, former employee
Best BPO I have worked with.
The good thingsWith Integrity as a core value, next to it is how they have developed me to be a high-caliber employee.
The challengesNo challenges at all. Everything was perfect, they always look forward for employee welfare.
5.0
CSR - COMCAST
Jun 2023
Cebu City Cebu5 to 6 years in the role, former employee
Convergys Philippines Review
The good thingsThe management is friendly, the head of the department are approachable
The challengesTheir employees load are too much but their pay is extremely low
4.0
IT technical support
Apr 2023
Less than 1 year in the role, former employee
I have BPO experience of 1 year.
The good thingsGood communication skill french and english.
A hard working person.
A great leastenr and fast learner.
Having those skills in me.
The challengesFind the way to help the business to grow.
To have more knoweldge.
Great team player.
Developed again my experience about the customer service technical support.
5.0
Custom Service Associate
Mar 2023
1 to 2 years in the role, former employee
It was a good experience.
The good thingsSalary, Teamwork, people, environment and Place
The challengesMy schedule, Location, some people, transportation
5.0
Call Center Agent Tier 2
Feb 2023
Quezon City Metro Manila3 to 4 years in the role, former employee
It was a graet experience.
The good thingsEnjoyed the perks as one of the pioneers in the BPO Industry
The challengesIf you have a liitle child, a baby, it becomes a challenge if you are working in the nightshift other than that, nothing else
5.0
Customer care representative
Jan 2023
Makati City Metro ManilaLess than 1 year in the role, former employee
You have to engaged to your customers
The good thingsYou will learn how to think extra mile resolution to resolved the customers issue
The challengesTravel time since travelling from Bulacan to Makati needs a lot of preparation
5.0
Technical support representative
Dec 2022
The best IT company to find work
The good thingsThe perks! the salary and the benefits
The challengesIts managers and leaders
4.0
CSR/SME
Nov 2022
Quezon City Metro Manila3 to 4 years in the role, former employee
My First BPO company
The good thingsI was a pioneer in a new Account with CVG back in '06 (yes I'm an old millennial!) Stayed there for more than 3 years. Grateful that their recruitment team gave me a 'Freshie' (newly graduated) a chance to earn and learn to adult.
The challengesFinally got tired of the GY shift and looked for better opportunities with better pay.
5.0
Intuit QuickBooks Support - SME/ Team Lead Trainee
Sep 2022
5 to 6 years in the role, former employee
One of the best BPO companies to work for in the Philippines.
The good thingsThe work environment is great, but the people are truly awesome. It's what made me stay there for more than 6 years.
The challengesThe challenges of the accounts. Also the commute if you are living far from the office.
4.0
Customer service
Jul 2022
Less than 1 year in the role, former employee
A great experience and a challenge!
The good thingsYou would be strictly trained in the English language and communication. You will not get out without improvement for sure.
The challengesThe stats are really hectic and it's so bad to be assigned to work during the holidays. If you can take it, then it suits you.
5.0
Technical support
Jul 2022
Cebu City Cebu1 to 2 years in the role, former employee
Great working environment
The good thingsVery supportive staff, supervisors, and managers.
The challengesThere were no challenges I've encountered when I was working at Convergys.
5.0
Sales
Jul 2022
Pasay City Metro Manila1 to 2 years in the role, former employee
It's a good start for fresh graduates
The good thingseverything in the field
The challengesall given cirsumstances
5.0
Customer service agent
Jun 2022
Great company and has a great training for employees
The good thingsCompany is very employee- engagement friendly and generous on all aspects. Their employees' are their top priority
The challengesAs a fresh graduate, it was a challenge for me to adopt on a working environment with a lot of tenured people.
5.0
Customer service
May 2022
Quezon City Metro Manila1 to 2 years in the role, former employee
excellent company out there!!
The good thingsvery competitive, and as an employee, id feel that im a part of a huge family
The challengesnone? working with convergys is awesome,.
5.0
Customer service representative
Apr 2022
Cebu City Cebu1 to 2 years in the role, former employee
It was overall an eye opening experience as a whole since it was my first job experience plus in a BPO company
The good thingsI have learnt that working in a BPO company was tough and very challenging
The challengesThe only challenge I have faced was coping with my body rest as there was a time where there were erratic changes on RDs and shifts during my time there.
4.0
Convergy
Apr 2022
There a lot of experience and Friends here
The good thingsDoing something great
The challengesSome of employees is ignoring
5.0
Customer service representative
Apr 2022
Makati City Metro Manila3 to 4 years in the role, former employee
Great experience for an entry level position
The good thingsGreat experience for an entry level position
The challengesnothing, This company actually helped me a lot in terms of enhancing my skills for customer service jobs
5.0
Technical Support Representative - Calls
Feb 2022
Makati City Metro ManilaLess than 1 year in the role, former employee
It was nice working here
The good thingsCompetitive salary back in 2015. I was a working student back then and it supported me in my law school expenses. Sched changes was the only reason I left. Were if not of the conflict in schedule, I would have stayed. I'm still recommending this workplace to date to my friends who are looking for opportunities in the BPO industry.
The challengesMy schedule was based on the team's performance. We were consistently the top team. Then came that week were we only placed top 2 and lost our schedule. I had no choice but to resign since it was in conflict with my school schedule.
5.0
Customer service associate
Oct 2021
1 to 2 years in the role, former employee
One Team. One Company.
The good thingsTwo thumbs up for the management on how they treat each and every employee.
The challengesJuggling with what you really want in life and how you will balance it everyday working at CVG
5.0
Technical support
Oct 2021
Bacolod Lanao del Norte1 to 2 years in the role, former employee
Great company high pay, happy people
The good thingshelpful supervisor , great co workers , good salary , happy environment
The challengesdistance from my home , nightshift and graveyard shift is not doing good for my health
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