Convergys ExperienceThe good thingsGood thing is that training is very superb, you'll get familiar with the product, team leads will help you as well on product itself and will help you to grow as an agent and as a person as well that even you go outside the company premises, you still have the sufficient knowledge that you can use if in case you want to work with another company whether it's bpo or not
The challengesChallenge is the pay itself, it won't make you rich, pay is something that you have to do something in order for you to sustain your daily living or if you want to get something for yourself.