Convergys
Write a review
    Convergys
    (1135 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Convergys

    4.11135 ratings in total
    5
    481
    4
    369
    3
    190
    2
    54
    1
    41
    86%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(1.1K ratings)
    Career development
    3.8(1.1K ratings)
    Benefits & perks
    3.7(1.1K ratings)
    Management
    3.5(1.1K ratings)
    Working environment
    4.0(1.1K ratings)
    Diversity & equal opportunity
    3.8(6 ratings)
    Ratings for Convergys are shared as-is from employees in line with our community guidelines

    reviews

    Showing 10 reviews for Cebu City Cebu
    See reviews from all locations
    Sort by
    most recent
    5.0
    Technical Service Representative
    Dec 2023
    Cebu City CebuLess than 1 year in the role, former employee
    It's a challenge and a learning experience everyday
    The good thingsYou learn while working
    The challengesThe difficulties of customers
    5.0
    Customer retentions Specialist II
    Sep 2023
    Cebu City Cebu5 to 6 years in the role, former employee
    im in retentions -its a little complicated but very rewarding especially the commission
    The good thingsGot good OM. I mean my leaders are supportive and rewards my hard work.
    The challengesfor me none, since i enjoyed it
    5.0
    Inbound Sales//Customer Service Associate
    Jul 2023
    Cebu City Cebu3 to 4 years in the role, former employee
    Best BPO I have worked with.
    The good thingsWith Integrity as a core value, next to it is how they have developed me to be a high-caliber employee.
    The challengesNo challenges at all. Everything was perfect, they always look forward for employee welfare.
    5.0
    CSR - COMCAST
    Jun 2023
    Cebu City Cebu5 to 6 years in the role, former employee
    Convergys Philippines Review
    The good thingsThe management is friendly, the head of the department are approachable
    The challengesTheir employees load are too much but their pay is extremely low
    5.0
    Technical support
    Jul 2022
    Cebu City Cebu1 to 2 years in the role, former employee
    Great working environment
    The good thingsVery supportive staff, supervisors, and managers.
    The challengesThere were no challenges I've encountered when I was working at Convergys.
    5.0
    Customer service representative
    Apr 2022
    Cebu City Cebu1 to 2 years in the role, former employee
    It was overall an eye opening experience as a whole since it was my first job experience plus in a BPO company
    The good thingsI have learnt that working in a BPO company was tough and very challenging
    The challengesThe only challenge I have faced was coping with my body rest as there was a time where there were erratic changes on RDs and shifts during my time there.
    4.0
    Customer service associate
    Jul 2021
    Cebu City Cebu1 to 2 years in the role, former employee
    Unleasing hidden skills in custor service.
    The good thingsThe working environment is good, where you can assure of your growth as individual.
    The challengesMaybe its more one personal matter and I could say it is good for improvement.
    4.0
    Technical Support Representative
    Apr 2017
    Cebu City Cebu1 to 2 years in the role, former employee
    Enjoy work/life balance
    The good thingsShow genuine concern for their employees. Benefits are a lot better than other companies.
    The challengesVery thorough and meticulous when it comes to scorecards.
    3.0
    Customer service representative
    Jan 2017
    Cebu City Cebu1 to 2 years in the role, current employee
    Tech support in convergys philippines
    The good thingsYes I had a lot of fun working here and aside from that this company molded me from being who I am right now
    The challengesThe changing schedules and the graveyard shift.
    5.0
    Team Leader, Supervisor
    Nov 2016
    Cebu City Cebu5 to 6 years in the role, current employee
    Being a team leader develops that interpersonal skill in you and develop that sense of being a critical thinker that will benefit your subordinates, the clients and the company.
    The good thingsBeing with the company made me reach my dreams and pursue the career advancement.
    The challengesOur training team needs to assign their trainees to team leads so that Operations would provide assistance as early as possible.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.