Cognizant
    (370 reviews)

    Company Reviews

    Working at Cognizant

    4.1370 ratings in total
    5
    205
    4
    78
    3
    38
    2
    15
    1
    34
    96%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(367 ratings)
    Career development
    3.8(368 ratings)
    Benefits & perks
    4.1(367 ratings)
    Management
    3.4(368 ratings)
    Working environment
    3.9(367 ratings)
    Diversity & equal opportunity
    3.2(25 ratings)
    Ratings for Cognizant are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Senior Executive
    Apr 2026
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    A frustrating work environment marked by poor communication, unclear processes, and uneven workload
    The good thingsA collaborative and supportive environment that encourages learning, growth, and a healthy work-life balance
    The challengesPoor communication, unclear processes, and uneven workload distribution create unnecessary stress and inefficiency in daily work
    1 person found this helpful
    1.0
    Process Executive
    Apr 2026
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Good Company - Yes Toxic Environment - Yes
    The good thingsThe company itself is good, w/ excellent salary & benefits. They provide laptops, so working from home is possible.
    The challengesThe hiring process took a very long time & the start date kept getting moved, w/c was exhausting. During my time in the company, I experienced mental health challenges that were triggered there. I was later diagnosed & am still on medication. It’s possible I was just placed in the wrong team, but even during training & after moving to production, both the trainer & tenured agents often said we could be terminated, even when we were doing our best. Since I had just been laid off from my previous job, the experience affected.
    2 people found this helpful
    5.0
    Senior Process Executive
    Apr 2026
    Cebu City Cebu4 to 5 years in the role, current employee
    A company that I can recommend to a friend
    The good thingsCustomer Service Expertise: Gained extensive experience handling complex customer inquiries, particularly in telecommunications accounts and healthcare insurance services, ensuring accurate resolutions and client satisfaction.
    The challengesHigh Workload & Performance Pressure: Managed large volumes of customer inquiries daily, often under strict service-level agreements, which required resilience and time management.
    2.0
    Senior Specialist
    Mar 2026
    Cebu City CebuLess than 1 year in the role, current employee
    Having a doubt or second thought to Continue working here in Cebu sight. Heart broken
    The good thingsSo far so good It just I was so disappointed when they offer me lower than 30k basic pay for having a 15yrs bpo experience and a college graduate. I try to request if they can stretch it out a little bit to 30k basic but I was told that the client budget is only the 27k basic. I mean knowing cognizant with positive feedback they can only offer less than u can imagine.
    The challengesThe recruitment, the HR , the application process was lame and slow like slower than u think that makes u decide to apply for a different company they don't even update u , or let u know what's going on about your application they will ghost u hahahahaha. And I hope they will improved that also the basic offer pls demanding for a college graduate and with high experience bro.be reasonable about the compensation your offering to us like hello ang mahal na nang mga bilihin ngayon jusko
    2 people found this helpful
    4.0
    Senior Process Executive
    Feb 2026
    Quezon City Metro Manila1 to 2 years in the role, former employee
    It was a very educational experience. The system has a clockwork support for learning and growth.
    The good thingsThey support growth and give competitive salary.
    The challengesIn terms of career growth, not many vacant positions are available.
    1.0
    Wanna be
    Jan 2026
    Urdaneta City PangasinanLess than 1 year in the role, former employee
    The Waiting Game Needs Fixing
    The good thingsI appreciated the complimentary food provided during the application process — it made the experience more welcoming and comfortable.
    The challengesDuring the initial interview, the interviewer mentioned that we had passed and advised us to wait for a final interview. However, after waiting for 3–4 hours, we were eventually informed that we had not made it. This created confusion and disappointment, as the communication raised expectations that were not met. I hope the process has improved now. It may be clearer and more considerate to simply instruct applicants to wait for the results of the initial interview, rather than creating the expectation of a final interview. Additionally, it would be helpful if the results of the initial interview could be released within a shorter timeframe, ideally not 2–3 hours.
    6 people found this helpful
    3.0
    Process Executive
    Nov 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    It's okay, but I don't like the current account. The job is offering Hybrid and WFH setup.
    The good thingsThe guard and the people who worked directly with cognizant is all kind and they were offering hybrid setup. Even my current account have hybrid for Sat and Sun.
    The challengesThe salary, I was a Senior High Graduate, and I have 1 experience under local non voice and I even take written versant as assessment. But During NHO i got only notified that my account is a voice, I have already received the salary which is 2200, I was thankful but why do I even take written versant??? But I was still thankful.
    1 person found this helpful
    5.0
    Process Executive
    Oct 2025
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    I had a great time with Cognizant.
    The good thingsThe goods things that I've experience working in Cognizant is the salary, the management and the surroundings. It's healthy.
    The challengesWhat needs to improve is for them to hire full time employees and avoid employees being laid off.
    1 person found this helpful
    2.0
    Senior Process Executive
    Sep 2025
    Quezon City Metro Manila1 to 2 years in the role, former employee
    Great pay, accomodating employees and colleagues, but VERY unprofessional scheduling and management teams
    The good thingsThe free food during working hours was a huge benefit, people I've worked with were very approachable, workplace ambience itself is more than satisfactory
    The challengesI'm sorely disappointed with Cognizant's clearance process as mine was NOT processed nearly a month after I immediately resigned due to poor scheduling and work overload. They only addressed it when I threaten to report them to DOLE. Context: I was placed on a 4am schedule and I have LITERALLY no transport access 1-2hrs prior to the aforementioned schedule from where I'm residing (which is Malols Bulacan), schedule changes were so rapid on my last month with them with it changing every week, and the workload was so overwhelming a that resulted me burning out and logging out way beyond my schedule end of shift. I am not spending way more than I was paid for just to accomodate my then 4am schedule. I don't even care anymore if I get blacklisted for resigning immediately, but your scheduling team with your partner company Google is so toxic as they doesn't care about empoyees' safety and well-being.
    2 people found this helpful
    5.0
    Senior Associate
    Aug 2025
    Taguig City Metro Manila3 to 4 years in the role, former employee
    Working in Cognizant is one of a lifetime experience, package into one(unforgettable and enjoyable).
    The good thingsGood salary compensation, excellent benefits and good working environment.
    The challengesThere are so many online trainings to be accomplish. Although it is educational but you need to spend an ample time to be able to accomplish it on time.
    1.0
    csr
    Aug 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Bad experience with initial interviewer
    The good thingsthe assessment and things ive learned during taking it
    The challengesas soon as i was transferred to initial interview was assigned to Marco, first he is not paying attention keeps saying incorrect work exp i had i need to correct him. the post shows the qualification which i have but he still wants to assign me in a diff account as healthcare is almost full so he wants me to be assigned to a diff account which i specifically said im not into it. no consideration of my time
    7 people found this helpful
    4.0
    Senior Process Executive
    Aug 2025
    Quezon City Metro Manila4 to 5 years in the role, former employee
    My experience working at Cognizant is a delightful memory for me.
    The good thingsWhat I'd like Cognizant is they have profit sharing benefits.
    The challengesI can't think of any to be honest. Maybe filing of VL's is of the challenge for me.
    4.0
    Malou
    Aug 2025
    Quezon City Metro Manila4 to 5 years in the role, current employee
    a great place to work
    The good thingsgood pay with yearly increase depending on performance
    The challengesaccount management very few employee engagement activities
    1.0
    Team Leader
    Jul 2025
    Urdaneta City PangasinanLess than 1 year in the role, former employee
    Misleading job offer, disorganized onboarding, and lack of accommodation led to a frustrating and disappointing experience.
    The good thingsWhile I appreciate the opportunity, my experience did not allow me to see the company’s strengths firsthand.
    The challengesI was hired by Cognizant with the understanding that the role offered a permanent work-from-home setup. However, after accepting the job offer, I was informed that training would be conducted onsite in Urdaneta, Pangasinan, an arrangement I had clearly expressed concerns about due to my medical condition, which makes long-distance travel unsafe. Despite providing medical documents including an X-ray to support my request for reasonable accommodation, I was not given any viable options. Onboarding was disorganized, communication inconsistent, and expectations were misrepresented from the start. These events led to what I consider constructive dismissal, as the company failed to provide a safe and sustainable work environment as initially promised.
    13 people found this helpful
    1.0
    Customer Service Representative
    Jul 2025
    Makati City Metro ManilaLess than 1 year in the role, current employee
    The experience was great.
    The good thingsWork environment, learning and sharing skills.
    The challengesNothing to complain about.
    2.0
    Senior processing executive-mentor
    Jul 2025
    Quezon City Metro Manila3 to 4 years in the role, former employee
    Management tends to micro manage, Team leads hired are inadequate to know the account and process. Delay in payment of wages, one month delay, Toxic culture, Specially the management. Political promotion.
    The good thingsMerit & incentives and co-workers
    The challengesManagement tends to micro manage, Team leads hired are inadequate to know the account and process. Delay in payment of wages, one month delay, Toxic culture, Specially the management. Political promotion.
    4 people found this helpful
    2.0
    Senior Process Specialist
    Jun 2025
    Cebu City Cebu2 to 3 years in the role, former employee
    Toxicity traits which become common- bullyinh, gossipThe Company itself is good. Salary growth is very good. Annual increase is guaranteed. As long as you don't have a TOXIC TL who will hinder---- NOT ALL though.. Leaders can't take criticism's. But we are in a mandate to take anything they throw at- even they don't have enough knowledge of the role or the account itself. You can't be honest on your survey, or else they will come after you.. They come after my salary increase, bonuses, even my Leave credits If they are friends with the HR you can't have any privacy of what you will be going to share. You will be gang-up as well by their so called friends. Account was okay at first. Stress is manageable & tolerable. You can definitely destress in between after your toxic clients. But later on - they combined the States to get more volume of calls. Which made things heavy on our part which we almost can't breath anymore. & slowly everyone resigned....
    8 people found this helpful
    4.0
    Senior Process Executive
    Jun 2025
    Taguig City Metro Manila5 to 6 years in the role, former employee
    While the company offered an exceptional environment, my experience was affected by internal toxicity and unethical actions that led to the loss of our account and my role—but I remain grateful for the competitive salary, generous benefits, supportive structure, and opportunities for growth.
    The good thingsCompetitive salary with consistent annual increases, generous benefits and HMO coverage, simple and manageable workload, supportive tools and environment, and strong company structure. It was an ideal place for growth, stability, and overall employee satisfaction.
    The challengesToxic team culture, unprofessional behavior, and shady dealings with a competitor led to the account's downfall. Many good employees were let go without transparency or effort to retain them. It’s disappointing to lose a great job due to others’ unethical actions.
    6 people found this helpful
    2.0
    Software Engineer
    Apr 2025
    Makati City Metro Manila2 to 3 years in the role, current employee
    Extremely corporate experience with decent benefits if you can stomach that. Unrelated managers on top can decide on a whim if you're eligible or not for promotion or raises, despite how well you perform.
    The good thingsDecent HMO coverage
    The challengesCareer progression is almost non-existent. They require you to work at least 2 years to even start considering a promotion, until then no matter how you perform, it doesn't really matter. Starting to make really corporate mandates that doesn't respect employee time (Forced 3x week RTO)
    9 people found this helpful
    5.0
    Customer service
    Mar 2025
    Umingan PangasinanLess than 1 year in the role, former employee
    I dont have enough experience but i want to explore and learn
    The good thingsPatience and Humbly to teach me a some of difficult ways.
    The challengesWork under pressure and multitask if not giving correctly the instruction.
    5.0
    Senior Process Executive
    Feb 2025
    Taguig City Metro Manila1 to 2 years in the role, former employee
    I'm very greatful to have been able to work in Cognizant.
    The good thingsHighly competitive salary and coaching-friendly working environment.
    The challengesI worked hybrid and I may have encountered some issues when working onsite like, do not have parking accomodations, minimal cleanliness concerns and some restrictions.
    5.0
    Healthcare Assistant
    Nov 2024
    Minglanilla CebuLess than 1 year in the role, former employee
    Resilient
    The good thingsMeaningful Patient Interaction: HCAs have the chance to form meaningful relationships with patients, often working closely with individuals on a daily basis. This direct interaction allows them to make a real difference in patients' lives by providing comfort, emotional support, and companionship. Skill Development: The role offers a diverse skill set, ranging from clinical skills like monitoring vital signs to softer skills such as communication and empathy. Working as an HCA provides hands-on experience in healthcare, which is beneficial for personal growth and can open doors for career advancement. Job Satisfaction: Many HCAs find deep satisfaction in knowing they are making a difference. By helping those in need, HCAs contribute directly to their patients’ quality of life, which can be a highly rewarding experience. Career Pathways: Experience as an HCA can serve as a stepping stone to other roles in healthcare, such as nursing or other clinical positions. Many healthcare organizations support and encourage further training, making it easier for HCAs to advance in their careers. Team Environment: HCAs work within a team of healthcare professionals, including nurses, doctors, and therapists. This team environment fosters camaraderie and provides the support needed to learn and grow within a supportive, multidisciplinary setting. Flexibility and Demand: Healthcare assistants are in high demand, providing job stability and opportunities across various settings like hospitals, nursing homes, clinics, and even home care. Many facilities offer flexible scheduling, allowing for a better work-life balance. Empathy and Connection: Working as an HCA allows individuals to build empathy and compassion as they help patients with daily activities. These emotional connections can be personally rewarding and add a deep sense of purpose to the role. Learning Opportunities
    The challengesBeing a healthcare assistant (HCA) is rewarding, but it also comes with its share of challenges. Here are some of the main difficulties HCAs often face: Physical Demands: The role is physically taxing, often involving lifting and moving patients, standing for long periods, and performing repetitive tasks. HCAs are at risk of back injuries or strains due to the physical requirements. Emotional Strain: HCAs frequently work with patients who are seriously ill, elderly, or disabled, which can be emotionally challenging. Watching patients struggle or deteriorate can lead to emotional fatigue and burnout, especially when patients are also dealing with mental health conditions. High Workload
    4.0
    Senior Process Executive
    Oct 2024
    Bonifacio Global City Taguig City Metro Manila5 to 6 years in the role, current employee
    It's a fun place to work and we're well compensated.
    The good thingsYearly salary increase, based on agent's performance.
    The challengesWeekly shift changes due to business needs.
    1 person found this helpful
    4.0
    Senior Process Executive
    Jul 2024
    Quezon City Metro Manila1 to 2 years in the role, former employee
    As a Senior Process Executive at Cognizant Technology, I excel in optimizing operations, solving complex challenges, and driving innovation and efficiency through team collaboration, while adeptly managing project requirements, global communication, evolving technologies, and diverse stakeholder needs to achieve client success and uphold high standards.
    The good thingsAs a Senior Process Executive at Cognizant Technology, I thrive on optimizing operations, solving complex challenges, and collaborating with teams to drive innovation and efficiency. Contributing to our growth and client success is deeply fulfilling in my role.
    The challengesNavigating complex project requirements, ensuring seamless communication across global teams, and adapting to rapidly evolving technologies are pivotal challenges at Cognizant Technology for a Senior Process Executive. Managing diverse stakeholder needs while maintaining high standards of quality and compliance poses continuous challenges. Staying ahead in a competitive landscape requires constant innovation and agile problem-solving skills to deliver optimal outcomes for clients and uphold the company's reputation.
    2 people found this helpful
    3.0
    Call Centre Role
    Jun 2024
    Taguig City Metro Manila
    Very stressful.
    The good thingsEntry salary for a call center role is higher than your average bpo companies. The work environment is commendable.
    The challengesRecruitment/hiring process needs A LOT of improvement. I applied twice and both times the application process feels like forever. The waiting time is 3-4 hrs but the tests, interviews and assessments only takes 20min or less. After the final interview, there are still test you need to take.
    11 people found this helpful
    1.0
    None
    Apr 2024
    Quezon City Metro Manila
    Recruitment process is very bad.
    The good thingsNothing is good. Nada.
    The challengesRecruitment process is too slow. They waste your time waiting even if they know that you’re not qualified from the start. They only need your attendance for their own benefit.
    19 people found this helpful
    3.0
    Business Associate
    Sep 2023
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Company Puts Clients First, Employees Last
    The good thingsFood is ready since it is a Google account that allows staff to save. People are kind and the workplace is pleasant. I dealt with no issues with my team during my stay.
    The challengesBefore work began, the job description and contract were ambiguous. The staff are informed of everything along the process, leaving them with shocked expressions on their faces. The business places more emphasis on clients and accounts than on employees. Five schedule changes occurred over a period of three months, which was extremely upsetting.
    6 people found this helpful
    5.0
    CSR
    Sep 2023
    Cebu City Cebu3 to 4 years in the role, current employee
    Managing both incoming customer inquiries and making outbound calls for follow-ups and resolutions.
    The good thingsHighly compensated based on performance. More benefits and perks
    The challengesDont have any challenge at all. Perfectly fine
    5.0
    SPA GOOGLE
    Sep 2023
    Bonifacio Global City Taguig City Metro Manila1 to 2 years in the role, former employee
    The best company you'll ever be in.
    The good thingsThe salary and the yearly increase.
    The challengesInternal issues with the management.
    4.0
    Senior process executive
    Sep 2023
    Manila City Metro ManilaLess than 1 year in the role, current employee
    On our account, folks are great and very accommodating.
    The good thingsIt pays higher than any company could offer for starters.
    The challengesThe recruitment and the hiring process is challenging.
    2 people found this helpful
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