Drive service excellence. Analyse performance, coach agents, shape quality standards. Growth opportunities await.
Drive service excellence. Analyse performance, coach agents, shape quality standards. Growth opportunities await.
1d ago
1d ago
Valor Global, Inc.
(48 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Specialities
Customer Servicce, Telecommunications
Company size
1,001-5,000
Primary location
2nd Floor One Campus Place, Building B, McKinley Hill, Taguig City
Valor Global is a leader in providing world class Service Desk and IT Managed Services to clients around the world. We have a passion for leveraging technology to help our people create a differentiated experience.
Jobs at Valor Global, Inc.
Based on your search activityMonitor call centre operations in real time. Optimise performance, lead teams, advance your career with us.
Monitor call centre operations in real time. Optimise performance, lead teams, advance your career with us.
14d ago
14d ago
Gallery photos
Reviews overview
4.048 ratings in total
5
29
4
6
3
4
2
1
1
8
83%
79%
What’s it like working at Valor Global, Inc.?
AI summary of recent reviews
Valor Global, Inc. stands out for its supportive management structure with approachable team leaders and managers who help employees develop. The company cultivates a positive work environment with friendly colleagues and a competitive atmosphere, while offering valuable benefits including HMO coverage and incentives. Employees particularly appreciate the opportunities for career advancement when they demonstrate dedication to their roles.
However, there are areas that could benefit from improvement, including addressing salary-related concerns and providing clearer communication about compensation. The company's administrative processes for payroll and benefits management could be streamlined, and there are some challenges related to sudden changes in work processes. Additionally, the shuttle service consistency has been noted as an area requiring attention.
Recent reviews
1.0
Chat Customer Service Representative
May 2025Taguig City Metro ManilaLess than 1 year in the role, former employee
Think twice before you apply here. You will regret it if you were assigned to a telco account. They have so many criteria that is hard to reach.
The good thingsMy friends and other colleagues. My previous chat support account is the best I ever stayed with compared to telco. Only the back office account is left and I have never been reprofiled to it.
The challengesUnannounced changes in all aspects, from salary based system to hourly based. Inconsiderate for reprofiling to other accounts, resulting to get you terminated if you failed in the nesting phase if you were assigned to a telco account.
3.0
CSR
Sep 2023Taguig City Metro Manila1 to 2 years in the role
I dont think its a good place to work
The good thingsThe account is easy and not stressful
The challengesYes.the pay always has dspites
3.0
Workforce analyst
Aug 20231 to 2 years in the role, current employee
Good and relatively quick career growth and development
The good thingsAgent incentives especially for accounts like T-Mobile and good company work culture. Guards are friendly and the ambiance is relaxing there are sofas in the office for meetings. Free meals and shuttle. Remote set-ups for some analyst positions. Managers are very understanding and pleasant to work with.
The challengesSalary increase once you are regularized and laterally transferred to a new department is not much and the way pre tax deductions are applied is not proportionate. Only agents were given an allowance increase. HMO enrollment rules are a bit stringent compared to other companies. It's taking a while for our department's bonus scheme to get approved.
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