Valor Global, Inc.
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    Valor Global, Inc.
    (48 reviews)
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    Company Reviews

    Working at Valor Global, Inc.

    4.048 ratings in total
    5
    29
    4
    6
    3
    4
    2
    1
    1
    8
    83%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(48 ratings)
    Career development
    4.1(48 ratings)
    Benefits & perks
    3.7(48 ratings)
    Management
    3.8(48 ratings)
    Working environment
    3.9(48 ratings)
    Diversity & equal opportunity
    2.0(1 ratings)
    Ratings for Valor Global, Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 48 reviews sorted by most recent
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    most recent
    1.0
    Chat Customer Service Representative
    May 2025
    Taguig City Metro ManilaLess than 1 year in the role, former employee
    Think twice before you apply here. You will regret it if you were assigned to a telco account. They have so many criteria that is hard to reach.
    The good thingsMy friends and other colleagues. My previous chat support account is the best I ever stayed with compared to telco. Only the back office account is left and I have never been reprofiled to it.
    The challengesUnannounced changes in all aspects, from salary based system to hourly based. Inconsiderate for reprofiling to other accounts, resulting to get you terminated if you failed in the nesting phase if you were assigned to a telco account.
    3.0
    CSR
    Sep 2023
    Taguig City Metro Manila1 to 2 years in the role
    I dont think its a good place to work
    The good thingsThe account is easy and not stressful
    The challengesYes.the pay always has dspites
    3.0
    Workforce analyst
    Aug 2023
    1 to 2 years in the role, current employee
    Good and relatively quick career growth and development
    The good thingsAgent incentives especially for accounts like T-Mobile and good company work culture. Guards are friendly and the ambiance is relaxing there are sofas in the office for meetings. Free meals and shuttle. Remote set-ups for some analyst positions. Managers are very understanding and pleasant to work with.
    The challengesSalary increase once you are regularized and laterally transferred to a new department is not much and the way pre tax deductions are applied is not proportionate. Only agents were given an allowance increase. HMO enrollment rules are a bit stringent compared to other companies. It's taking a while for our department's bonus scheme to get approved.
    5.0
    Financial consultant
    Jul 2023
    Paranaque City Metro ManilaLess than 1 year in the role, former employee
    Great working environment
    The good thingsfast career growth just focus to your job
    The challengestransitioning with the task
    1.0
    Customer service rep
    Jun 2023
    Bonifacio Global City Taguig City Metro Manila5 to 6 years in the role, former employee
    VALOR IS THE WORST COMPANY EVER!!!!!
    The good thingsthere are people there who have great potential but was never developed because management is poor! they prefer subordinates they can hold by the neck... VERY POOR MANAGEMENT!
    The challengesaside from management their HR and PAYROLL is way too unprofessional in so many levels!!! You can conduct a survey and 80% will agree to this
    1 person found this helpful
    5.0
    Customer representative
    Apr 2023
    Mandaluyong City Metro Manila3 to 4 years in the role, current employee
    A PLACE TO LEARN AND GROW WITH EVERYONE
    The good thingsAPPROACHABLE LEADS AND GOOD PEOPLE TO WORK WITH
    The challengesTHE COMMUTE ONLY IN OCP IS VERY HASSLE WISH THEY COULD HAVE A SHUTTLE SERVICE
    1 person found this helpful
    1.0
    Customer service representative
    Apr 2023
    Biñan Pagsanjan LagunaLess than 1 year in the role, former employee
    There's always dispute in our salary
    The good thingsI have very supportive team leader
    The challengesPoor management and cannot enjoy working there
    1 person found this helpful
    1.0
    CSR
    Apr 2023
    Less than 1 year in the role, former employee
    challenged company not worth it
    The good thingsNone. no good things honestly
    The challengesthey do not improve the management!
    1 person found this helpful
    5.0
    Customer service representative
    Mar 2023
    3 to 4 years in the role, former employee
    Valor is the best company ever.
    The good thingsMANAGEMENT, SALARY, BENEFITS IS THE BEST.
    The challengesChallenges is the account that you will handle it's hard but it's worth it.
    1.0
    Customer service
    Feb 2023
    Binan City Laguna1 to 2 years in the role, former employee
    A lot of salary dispute
    The good thingsManagers and supervisors are approachable.
    The challengesThis is worst. salary disputes. Net pay and incentives as well.
    1 person found this helpful
    5.0
    Supervisor
    Feb 2023
    Growing company with fast career growth
    The good thingsFast career growth, good people, and growing culture.
    The challengesLow quality agents being hired, uncultured.
    4.0
    customer care representative
    Feb 2023
    1 to 2 years in the role, current employee
    reliable supervisors and very supportive when it comes to work process
    The good thingsmy sup and mngrs are very supportive. no issues with the salary always on time. the health card for me and my dependent was very helpful.
    The challengesworking onsite soon. the process is getting complicated.
    2.0
    Customer service agent
    Dec 2022
    Valenzuela Makati City Metro Manila1 to 2 years in the role, current employee
    Customer service advocate
    The good thingsThe work from home is an advantage to this company and HMO Benefit
    The challengesThere are Tl that is stressful. Reaching out with them is super dooper hard especially on your own cluster. Benefits are not properly given you need to send them follow ups and the designated dept will not respond. A lot of task is given in one account.
    5.0
    Call centre agent
    Nov 2022
    Less than 1 year in the role, current employee
    my overall experience
    The good thingsbeing able to work at home even it's just a short period of time
    The challengesthe fact that I need to go to work onsite, however I am unable
    3.0
    Medical Biller
    Apr 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Valor Global experience
    The good thingsNot a very queuing LOB
    The challengesEmployees taking advantage of the WFH status and always having tech issue every shift
    5.0
    Customer service
    Mar 2022
    Dasmarinas City Cavite1 to 2 years in the role, former employee
    Awesome company that really takes care of its employees.
    The good thingsGood salary and great management from a support group, trainer, supervisor, and manager.
    The challengesthe issue about my Dependent's HMO.
    1.0
    Csr
    Mar 2022
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Some of their supervisors are rude like I have once. When I went to work from home they know that in my area is crowded and congested but then they dont understand why I'm having troubles in my equipment that was borrowed from the company. They also dont have enough actions to those supervisors with bad attitude.
    The good thingsSome how the management is enough in managing the company's rules and regulations. They expect too much from an agent but they dont have enough incentives for their employees and the shuttle service really sucks, you only experience a good shuttle service when you're new then when you get regularized only trainees are prioritize to be on on shuttle service.
    The challengesThey expect too much from you and too much jobs/tasks like you're in collections/finance department and you do troubleshooting and such things that the IT/tech department is responsible of. Though I may not be a better employee bu5 I consider my self a good one for not leaving the company in 2 yrs.
    3.0
    Customer service
    Jul 2021
    Taguig City Metro Manila5 to 6 years in the role
    Overall job is not easy but a great experience indeed.
    The good thingsFriendly and nice colleagues.
    The challengesAsking for too much goal yet incentives/salary is not enough to compensate the job.
    5.0
    Csf/Collections
    Feb 2021
    1 to 2 years in the role, former employee
    You can grow here and learn techniques from the masters.
    The good thingsThe atmosphere is a great experience including the management. The thing that i love on this company is that they will give all the support that you need emotional and spiritual.
    The challengesThere's a lot of challenges but no need to worry they are always on your back.
    5.0
    Customer service
    Nov 2019
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Awesome
    The good thingsI enjoy good environment of each team friendly competion to achieve goals
    The challengesYour Willingness to work and perseverance
    1.0
    Collections representative
    Sep 2019
    Less than 1 year in the role, former employee
    Toxic
    The good thingsNone. I cant explain one good thing about valorglobal Theyyre bad and like to gossip
    The challengesThe supervisors and recruitment is bad also not good to employee
    1.0
    Collections representative
    Sep 2019
    3 to 4 years in the role, former employee
    A joke
    The good thingsThey are required to write good reviews on their own comoany once or twice a month. Even their job posts are toxic.
    The challengesImmense toxic environment
    5.0
    Customer representative
    Sep 2019
    Taguig City Metro Manila1 to 2 years in the role, former employee
    Very nice with the employees they treat you as one family.
    The good thingsI love the place and also the incentives management are friendly. I love valor global , thank you my valor family for trusting me as one of your csr agent. This is my first bpo company and now im still here almost a year :) very recommended. As you have a good performance you will earn high salary.
    The challengesWorking here is very challenging everyday. You will encounter diff agents :)
    5.0
    Customer Service Representative
    Aug 2019
    1 to 2 years in the role, current employee
    I have really enjoyed working for this company. What isn't great is that being on contract doesn't guarantee you are converted. I am a hard worker, top of my team and struggle with being on contract being that its hourly.
    The good thingsThe perks and rewards (including team events, food (yes, it's free), swag, and culture make it an enjoyable place to be. Again, this was just my experience and someone who doesn't feel as though the grass is greener outside of Indeed now that I have relocated!
    The challengesI started here with little to no experience but through the great training programs, I was able to pick up the job quickly.
    5.0
    Customer services
    Aug 2019
    Less than 1 year in the role, current employee
    good environment
    The good thingsvery competitive working area
    The challengeshelping you to boost your communication skills
    5.0
    CSR
    Aug 2019
    1 to 2 years in the role, current employee
    A lot of oppurtunities to be promoted.
    The good thingsAs long as you perform more you will be appreciated. They will keep you as one of their family member
    The challengesThe challenge is theres a lot of LOB, but no increase with salary but still those are challenges and im enjoying it.
    4.0
    Customer service representatives
    Aug 2019
    3 to 4 years in the role, current employee
    this was the very first company that i worked with
    The good thingsi enjoyed working here , because of the environment and approachable employees
    The challengesat the very first, i was once not very fun of sudden changes of things and the process but i guess its one of the reason why im here , i accept the shifting and make it as a challenge to myself.
    5.0
    Supervisor
    Aug 2019
    3 to 4 years in the role, former employee
    competitive workplace, work friendly
    The good thingscompetitive workplace, work friendly , enjoying working with sprint, always opportunity to showcase my skill not only resolving issue but company is giving a way to enhance it more. company is giving benefits as well to learn new things that will help myself and be a good model of the company
    The challengeschallenge is always there which I love the most because if you think of the challenges that you cannot overcome, it will not help anyways to get your goal not only personally but as well as the commitment that you vowed working with the company
    5.0
    Customer service rep
    Aug 2019
    Less than 1 year in the role, current employee
    awesome
    The good thingsi enjoy a lot of things in valorglobal specially when taking calls i got to enhance my vocabulary and also my tone of voice the people in valorglobal is very approachable especially the language coach the supervisors the managers you will learn a lot from them they give us information that we need and specially when you approach any employee in valorglobal they will approach you and help you with your concerns
    The challengesactually for me yes theres a lot of challenges but every challenges is a lesson every single problem that you will encoubter specially when taking calls is a lesson you will improve in every calls step by step you will realize that working in a call center company is a challenge but in the end of the day you will realize that you are lucky because you got a chance to work in valorglobal
    5.0
    Supervisor
    Aug 2019
    Learn from the best...
    The good thingsValor global helps employees to be the best that they can be. They are molding and helping people to achieve what they want to be in the company.
    The challengesIts petty but sometimes shuttle is late
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