TSD Global
    (21 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    4F 8/10 Upper McKinley Road, Taguig City, NCR, Philippines
    About TSD GlobalWe’re all the help you’ll need in growing your business. Just say the word and we’ll architect a custom solution of live agent teams with cutting edge technology to supercharge whatever piece of your business needs to scale quickly and effectively.Our MissionTo provide omni-channel customer support, sales and back-office services to our clients as an extension of their businesses, providing value, integrity, and expertise.Our StoryWe’re here to revolutionize the customer experience. In today’s digital, instant, and connected world of abundant information, consumers won’t stand for the automated or single-channel support of yesteryear. They expect a unified, omni-channel engagement with the brands that they love regardless of where they interact, and it’s made communication exponentially more challenging.Our mission is to help brands not only meet this challenge but to exceed it. We meet your channel-hopping customers everywhere they live, play, and work to provide the thoughtful, personalized interactions that resolve issues, build trust, and remove all the obstacles to help them truly love your brand.Care of this sort is the true key to customer success and growth. We should know, after all – for nearly 30 years, we’ve been helping clients improve their brand by building highly successful inbound customer service teams to support their products and services.Our ValuesOUR ACTIONS ARE ALWAYS GUIDED BY THESE 3 PILLARS OF EXCELLENCE:Send your application online and the Recruitment Team will contact you on your mobile. Keep your phone lines open.Recruitment Hours: Mondays to Fridays - 9:00 AM to 6:00 PM

    Gallery photos

    Reviews overview

    3.721 ratings in total
    5
    10
    4
    1
    3
    7
    2
    0
    1
    3
    100%
    Rate salary as high or average
    86%
    Employees recommend this employer to friends

    What’s it like working at TSD Global?

    AI summary of recent reviews

    Employees at TSD Global appreciate the competitive compensation packages with weekly payouts, bonuses and incentives, and high non-taxable allowances. The work environment is described as fun, with friendly and accommodating colleagues and approachable management. Employees also note opportunities for growth and career advancement within the company, as well as having fixed weekends off and a guaranteed schedule.

    However, some employees find it challenging to meet sales targets and handle the workload, particularly in roles with high performance expectations. Additionally, schedules can change frequently and overtime may be required with little notice. There is also room for improvement in terms of facilities, such as providing more space for employees to rest and eat, as well as resources like better noise cancellation and tools for sales roles.

    Recent reviews

    1.0
    Sales Executive
    Jul 2024
    Taguig City Metro Manila
    The hardest account and company I've worked with.
    The good thingsWeekly pay with incentives and guaranteed Saturday and Sunday of forever.
    The challengesClient and company focused. They will change your schedule often and issue overtime with little notice. There is also very little help on the floor and its very noisy with no noise cancellations constantly.
    5.0
    Senior Customer Service Representative
    Mar 2023
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    FUN WORKING EXPERIENCE
    The good thingsI enjoy working in this company. Simply amazing workmates and accommodating leaders. I appreciate their systematic approach in processing your application until regularization.
    The challengesAs of the moment we are experiencing low call volumes and it's very challenging in terms of financial reasons to get a 4-hour shift per day and be paid below the basic salary. Well, I just hope that we could get more brands and clients to end this challenging stage.
    1.0
    Sales associate
    May 2021
    Taguig City Metro Manila1 to 2 years in the role, former employee
    unfair termination process
    The good thingsweekly salary is good
    The challengesunfair escalation process
    Ratings for TSD Global are shared as-is from employees in line with our community guidelines
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