Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    101-1,000

    Primary location

    10th floor, iSquare Building, Meralco Avenue, Pasig, NCR, Philippines
    Welcome to Transworld Systems, home of Accelerator and the Profit Recovery System. We are redefining the collection agency industry by providing businesses and healthcare organizations with better tools for accounts receivable, debt recovery and past due accounts.With a success rate 4 times the industry average, Transworld has collected $6 billion over the past decade for more than 60,000 clients - from Fortune 500 companies to small businesses.Quick Facts About UsIn Business Since 1970Recovered More than $6 Billion Over the Past Decade for 60,000+ ClientsMore than 100 Locations Nationwide56% Recovery Rate at a Cost of Less than 4 Cents per Dollar Recovered*Clients Manage Accounts Online 24/7Licensed to Collect in Every State Where Licensing is RequiredFDCPA CompliantSince 1970, Transworld Systems has been providing tools to businesses to improve their cash flow. Our clients include small businesses, banks, hospitals, retailers, universities, cities, manufacturers - virtually any organization that accepts checks or extends credit.Our proven system helps companies recover money owed to them, and our industry-leading results earn their ongoing confidence. More than 60,000 businesses currently entrust us with their slow-pay and non-paying accounts. In return, we recover three times more money than our competitors at a fraction of the cost.Taking Care of Our ClientsTransworld's industry-leading solutions, Accelerator and Profit Recovery service, offers clients a quick, easy and affordable way to manage their accounts receivable and past-due accounts.People and DiversityTransworld Systems believes individual differences have produced genuine competitive advantages in our market. Leveraging the diversity of our team, we have maximized our productivity and enhanced the quality of services we are able to provide all of our clients.Our Diversity PrinciplesTransworld Systems will establish and maintain an environment that:Values individual differencesFosters mutual respect and open communication of ideasAttracts, develops, supports, and retains a diverse teamIncreases our competitive advantage by leveraging the knowledge, skills, and unique talents of our teamEnhances career opportunities by working to develop each team member to his or her full potentialProvides an open climate for creative thinking and innovationIs recognized by our team, clients, and the community as a fair and rewarding company.

    Jobs at Transworld Systems Customer Services

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    at Transworld Systems Customer Services Philippines LLC-Branch Office
    Pasig City, Metro Manila
    Provides clinical support to US healthcare clients in a BPO setting, including utilization management, care coordination, and clinical review.
    Provides clinical support to US healthcare clients in a BPO setting, including utilization management, care coordination, and clinical review.
    classification: Healthcare & MedicalHealthcare & Medical
    2d ago
    2d ago

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    Reviews overview

    3.812 ratings in total
    5
    5
    4
    4
    3
    0
    2
    2
    1
    1
    83%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Transworld Systems Customer Services?

    AI summary of recent reviews

    Employees at Transworld Systems Customer Services appreciate the great incentives for hitting targets, as well as their approachable and down-to-earth colleagues. The work environment is seen as positive, with an open door policy and a sense that everyone's contributions are valued. Some reviewers also felt that the compensation was good.

    However, there are some potential challenges, such as issues with management and a lack of empathy for agents, as well as frequently changing priorities. The workload can be high, with expectations of overtime work. Meeting performance metrics and key performance indicators (KPIs) can also be challenging. Additionally, limited opportunities for growth within the company were mentioned.

    Recent reviews

    5.0
    Associate
    Jul 2023
    Pasay City Metro Manila3 to 4 years in the role, current employee
    Experience normal bpo process
    The good thingsWork from home and email support. Incentives are great
    The challengesDealing with escalated customer
    2.0
    associate
    Feb 2023
    Less than 1 year in the role, former employee
    Terrible management and no empathy for agents
    The good thingsPay was average, good enough for fresh grads.
    The challengesManagement is terrible. Overtime is required. No empathy for agents, all they care about is their quotas and SLA.
    2.0
    Former Agent
    Jan 2022
    Mall of Asia Pasay City Metro Manila1 to 2 years in the role, former employee
    Worst and Disorganized BPO ive experience
    The good thingsAmbiance Colleagues MOA is walkig distace Free coffee
    The challengesSystem tools are web based Unorganized Tech Support No opportunity to grow You have to die first before you can get your incentives.
    Ratings for Transworld Systems Customer Services are shared as-is from employees in line with our community guidelines
    Find out more about working at Transworld Systems Customer Services. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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