(684 reviews)

Company Profile

Company overview

Website

Industry

Business Support Services

Company size

More than 10,000

The TELUS International Philippines team work together to deliver future friendly services, and the TELUS values guide the way:◘ We embrace change and initiate opportunity◘ We have a passion for growth◘ We believe in spirited teamwork◘ We have the courage to innovateRecruitment operations are from Mondays - Fridays:◘ TELUS House Araneta Center, General Mc Arthur Ave, Cubao, Quezon City, 1109◘ 5th Floor, Vertis North Corporate Office Tower 3, Bagong Pag-Asa, Mindanao Avenue, Quezon City◘ TELUS House McKinley Exchange Corporate Center EDSA corner McKinley Road Makati City 1200◘ L/G F TELUS House McKinley West, McKinley West Campus Building Le Grand Ave cor McWest Blvd, Fort Bonifacio Taguig City◘ 5/F Market! Market! Bonifacio Global City, Brgy Fort Bonifacio, Taguig City 1634◘ 15th Floor, SM Strata Bldg., Diversion Rd., Mandurriao, Iloilo CityRecruitment hotline: 8638.9440Facebook: TELUSphTwitter: @telus_phBring your resume and a valid ID.

Jobs at TELUS International

Based on your search activity

Personalized Internet Ads Assessor - Korean speakers (Remote)

at TELUS International AI Inc.

Manila City, Metro Manila

Seeking a freelance project that will allow you to work from home while making a difference in the world of technology?

classification: Information & Communication TechnologyInformation & Communication Technology

7d ago

Remote Internet Ads Assessor (Japanese speakers)

at Telus International AI Data Solutions

Manila City, Metro Manila

This remote position offers you a flexible schedule and complete exciting tasks using an innovative web-based evaluation tool.

classification: Information & Communication TechnologyInformation & Communication Technology

7d ago

Gallery photos

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Reviews overview

4.5684 ratings in total

5

455

4

151

3

47

2

9

1

22

86%

Rate salary as high or average

94%

Employees recommend this employer to friends

What’s it like working at TELUS International?

AI summary of recent reviews

TELUS International stands out for its comprehensive benefits package and supportive work culture, embodied in their '#HappyHere' initiative. The company demonstrates a strong commitment to employee development through their university program and career growth opportunities, while maintaining a positive management approach that helps employees enhance their skills and achieve their potential.

However, employees should be prepared for some workplace realities, including irregular working hours due to the global nature of the business, particularly in certain accounts. Some staff members note that salary levels could be more competitive, especially for experienced employees and non-voice campaigns. Additionally, meeting performance targets can be demanding, with some finding the metrics and quality assessment criteria challenging to achieve.

Recent reviews

5.0

Customer Service Representative

Aug 2025

Taguig City Metro Manila1 to 2 years in the role, former employee

I admire the company’s focus on innovation and growth opportunities.

The good thingsI value how the company prioritizes customer satisfaction and excellence.

The challengesThe pace can be very fast, but I view it as a chance to grow and improve under pressure.

3.0

Operations Specialist

Aug 2025

Makati City Metro ManilaLess than 1 year in the role, former employee

#HappyHere, until I wasn't.

The good thingsThe mobile incentive (a free SIM card + a monthly load credit commensurate to your role), the well-stocked pantry, and Telus International University (which, unfortunately, I never got to take advantage of.)

The challengesProject management, where we were repeatedly likened to being diamonds subjected under extreme pressure, leaves a lot to be desired. They imposed a lot of metrices that made no sense to you (but that you were supposed to hit), and their QA Team has a penchant for wanting their team members to sound ChatGPT-ish (even before the use of AI chatbots became widespread.) Imagine your employment not getting confirmed for repeatedly failing your QA scores; and then applying at the service delivery center of the very project you used to support and being told that you had one of the best interview outputs that your recruiter for the latter has come across, that's how comical and absurd their process structures can be.

3.0

CSR II

Jun 2025

Taguig City Metro Manila7 to 8 years in the role, former employee

Overall I enjoyed my stay in fact I'm very thankful for the multiple skills I acquired. They will upskill you for new additional tasks and projects but no additional pay or recognition at all making you feel underpaid and overutilized. Poor agent skill profiling. It's insulting to see yourself supporting/training an agent being paid twice but without prior skills for the job. And since you're multi-skilled they will dump more tasks/projects even loaning you out to do tasks from other department which eventually makes you exploited and burnt out. Direct support will brush off your request to review your compensation. I believed the upper management only have known the situation when I resigned and spoke my truth with HR. I'm glad for my colleagues left behind since they are now enjoying the revamp. My resignation resulted to a good change which I'm really thankful of.

The good thingsTheir #happyHere culture. I watched it slowly deteriorating but I'd still say it's their leverage from other centers. Free unli coffee variants, free gymn, monthly mobile load.

The challengesMicromanagement. Incompetent direct support. Your complaints, situation and suggestions may not reach the upper management. And most of all, severe office politics particularly with their in-house accounts.

Ratings for TELUS International are shared as-is from employees in line with our community guidelines

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