RMS Collect
    (12 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    More than 10,000

    Primary location

    SM City Clark, Angeles, Philippines
    RMS Collect is an iQor Company.iQor is a business process outsourcing company which provides customer service, third-party collections and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia.iQor Philippines is excited, refreshed and growing. There’s never been a better time to join our company of 40,000 customer experience professionals who together - are family. Put your skills to work for our customers, by helping them achieve their most critical business objectives. The success of iQor Philippines and the success of our employees are interconnected. That’s why we offer a compelling employee value proposition anchored by six key elements — Strength, Development, Rewards, Commitment, Location and Community.Do More With iQor.

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    Reviews overview

    4.112 ratings in total
    5
    5
    4
    4
    3
    2
    2
    1
    1
    0
    92%
    Rate salary as high or average
    92%
    Employees recommend this employer to friends

    What’s it like working at RMS Collect?

    AI summary of recent reviews

    RMS Collect offers a positive work environment characterised by supportive management and friendly colleagues who help maintain employee motivation. The company provides opportunities for career advancement for those who demonstrate strong capabilities, and employees appreciate the competitive compensation package including bonuses and incentives.

    Areas for improvement include the need for updated workplace tools and equipment to enhance efficiency and customer service delivery. Some employees note that operational planning regarding workstation arrangements could be better organised, and there is room for improved communication around compensation changes.

    Recent reviews

    5.0
    Customer Service Representative
    Jan 2026
    Dasmarinas City Cavite2 to 3 years in the role, former employee
    The company offers a lot, in a good way.
    The good thingsNewbie-friendly environment, healthy, and fair management. Offers a lot of opportunity to earn more.
    The challengesMy career growth as I wanted to learn more.
    2.0
    Customer Service Representative
    Aug 2025
    Dasmarinas City CaviteLess than 1 year in the role, former employee
    Possibly a PR nightmare.
    The good thingsPlace itself is accessible to transport 24/7.
    The challengesThere are a number of challenges working for this specific site (possibly the specific account too), number one being the lack of properly working equipment. Aside from that, the lack of planning on the operations part regarding workstations is a nightmare (you'd setup at one place and have to go back 15-30 minutes early from lunch cause surprise, you're moving to a different part of the production area). One more is the lack of proper ventilation in the entrance lobby, as well as very slow elevators. Lastly, pretty lowball offers regardless of experience.
    5.0
    Customer Service Representative
    Jul 2025
    Angeles City Pampanga6 to 7 years in the role, former employee
    Loving My Journey Being a Call Center Agent and Virtual Assistant Feels Like Home
    The good thingsI love dancing and playing guitar, which help me stay energized and focused. I also enjoy working with my PC whether it’s learning new software or organizing tasks efficiently which aligns well with the technical side of a call center job. Most importantly, I truly value working in a team. I find it motivating to collaborate, share ideas, and support one another to reach common goals. That’s one of the reasons I'm drawn to the call center environment it combines communication, teamwork, and problem-solving, all things I genuinely enjoy.
    The challengesWhat I don't like is feeling unproductive or not giving my best in my job. I take pride in being responsible, so it bothers me if I ever feel like I’m not fulfilling my duties or falling short of expectations. I also don’t like being in a position where I can't support my family’s needs it's a big motivation for me to stay committed and always push to do better. For me, not finishing what I started or leaving tasks incomplete is something I really try to avoid.
    Ratings for RMS Collect are shared as-is from employees in line with our community guidelines
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