Majorel
    (71 reviews)
    Unclaimed

    Company Profile

    Company overview

    Website

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    5th Floor E-commerce Plaza Bldg., Eastwood City, Libis, Quezon City
    We’re Majorel. We design, deliver and differentiate customer experience on behalf of some of the world’s most respected brands.Recognizing a very particular kind of drive in each other, our parent companies Bertelsmann and Saham have entered into a long-term partnership to create a new global leader in customer engagement.We are relentless, resourceful, resilient and agile. It’s the only way to deliver the total reliability and digital transformation necessary in our constantly changing world.Majorel came into being in January 2019 when Bertelsmann and Saham joined hands to create a leading customer service organisation with revenues of €1.2 billion. Majorel brings together Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing. We all share the same values and we capitalise on our joint expertise, experience, and resources to give our clients the most efficient, effective and enjoyable outsourcing experience.Majorel – Driven to make a differenceWe’re differentiated by a particular kind of drive. We are relentless, resourceful, resilient, agile, energetic and focused. We are driven to go further to deliver the continuous improvement that our clients need, the simplicity that customers expect and the humanity that defines the right brand experience.

    Gallery photos

    Reviews overview

    4.371 ratings in total
    5
    46
    4
    11
    3
    6
    2
    6
    1
    2
    93%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends

    What’s it like working at Majorel?

    AI summary of recent reviews

    Employees at Majorel appreciated the opportunities for career growth and ability to enhance skills, as well as the friendly and supportive colleagues and good working environment. Management was often viewed as approachable and supportive, and compensation and benefits, including salaries and incentives, were highlighted as positive aspects.

    However, some potential areas for improvement included providing better training materials and more consistent processes, particularly when changes occurred. There were also concerns from some employees about work-life balance expectations and issues with certain managers, such as power-tripping or gossiping behaviour.

    Recent reviews

    5.0
    Pay Per Click Specialist
    Jul 2024
    Angeles City Pampanga3 to 4 years in the role, former employee
    Great experience specially with the company environment
    The good thingsCareer growth for every accounts
    The challengesLack of training material
    2.0
    Operations Supervisor
    Jun 2024
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, former employee
    Few good people but management is worst. No equal opportunity. Padrino system
    The good thingsThere are few good people here
    The challengesManagement doesn't care with you well being. Will keep on asking work related things and expect you to response asap even if you're on leave or rest days
    5.0
    Technical Support Role
    Apr 2024
    Angeles City PampangaLess than 1 year in the role, former employee
    Highly recommended
    The good thingsWork place is perfect!
    The challengesAs of the moment its all perfect
    Ratings for Majorel are shared as-is from employees in line with our community guidelines
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