API Developer salary at Genpact

Employees at Genpact value the work from home set up, which enhances convenience and productivity. Management and leadership are praised for being supportive, approachable, and understanding, whilst colleagues are friendly and helpful. The company offers attractive benefits and incentives, including monthly bonuses, 13th and 14th month pay, HMO, and wellness activities. Training programmes are thorough and paid, helping new employees transition smoothly into their roles. The work environment is positive, with facilities such as game rooms, sleep rooms, and various employee-focused programmes.

However, there are some potential challenges to consider. Call volumes can be high, with daily queues reaching 70-200 calls, which can be demanding for some roles. A few employees feel that salaries could be more competitive, particularly compared to other BPO centres. Schedules can change frequently, with shifts released weekly rather than being fixed in advance. Some staff have experienced IT-related challenges, including internet and technical issues. Additionally, training materials could be more organised and learner-friendly, and employees would appreciate expanded transport assistance to more locations.