Customer Service Team Leader salary at Genpact

Employees appreciate the work from home and hybrid arrangements, noting the convenience and flexibility. Management and team leaders are supportive and approachable, whilst colleagues are friendly and helpful. The benefits package is valued, including incentives, bonuses, and HMO, along with excellent facilities and training opportunities.

However, there are some potential challenges, such as high call volumes with queues of 70-200 calls daily, which can be demanding. Employees have noted that salary levels could be improved relative to workload, and career progression can be limited. Schedule changes occur weekly, and some feel training materials could be more organised.