Genpact
    (204 reviews)

    Company Profile

    Company overview

    Website

    Industry

    Information Technology Services

    Company size

    More than 10,000

    Primary location

    1104 Epifanio de los Santos Ave, Balintawak, Quezon City, Metro Manila, Philippines
    Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.We have so much in store for you!Monthly Basic SalaryMonthly Rice Subsidy (Tax Exempt)Monthly Clothing Allowance (Tax Exempt)10% Night differential for Probationary & 20% Night Differential Pay for full timePerformance based monthly variable incentive (as much as Php 4,000/month)Performance based annual salary increase18 leaves per year upon confirmation13th Month PayLife and Accident Insurance for the employeeSSS, Pag-Ibig, PhilhealthRetirement Benefit PlanHealth and Medical Insurance for the employee – with the option to enroll family member/sThere’s more!!!Genpact also offers trainings and courses to help build your experience, knowledge and skill!Six Sigma Training and CertificationLean Training100++ Genome Training Courses

    Jobs at Genpact

    Based on your search activity

    at Genpact Services LLC
    Alabang, Metro Manila
    Inviting applications for the role of Outbound Sales Team Lead!
    Inviting applications for the role of Outbound Sales Team Lead!
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    21d ago
    21d ago

    Gallery photos

    Reviews overview

    3.9204 ratings in total
    5
    89
    4
    51
    3
    39
    2
    12
    1
    13
    78%
    Rate salary as high or average
    81%
    Employees recommend this employer to friends

    What’s it like working at Genpact?

    AI summary of recent reviews

    Employees at Genpact value the work from home set up, which enhances convenience and productivity. Management and leadership are praised for being supportive, approachable, and understanding, whilst colleagues are friendly and helpful. The company offers attractive benefits and incentives, including monthly bonuses, 13th and 14th month pay, HMO, and wellness activities. Training programmes are thorough and paid, helping new employees transition smoothly into their roles. The work environment is positive, with facilities such as game rooms, sleep rooms, and various employee-focused programmes.

    However, there are some potential challenges to consider. Call volumes can be high, with daily queues reaching 70-200 calls, which can be demanding for some roles. A few employees feel that salaries could be more competitive, particularly compared to other BPO centres. Schedules can change frequently, with shifts released weekly rather than being fixed in advance. Some staff have experienced IT-related challenges, including internet and technical issues. Additionally, training materials could be more organised and learner-friendly, and employees would appreciate expanded transport assistance to more locations.

    Recent reviews

    5.0
    Manager
    May 2026
    Alabang Muntinlupa City Metro Manila1 to 2 years in the role, current employee
    It's a nurturing team that I want to be a part of in the next three decades.
    The good things- monthly incentives for agents reaching team target - weekly life-guide activity (wellness, health seminar, financial seminar) - fun team building activities - one stop shop assistance in permits and government ids - hmo - free coffee unlimited, and good affordable canteen food - free food for those rendering overtime, or holiday work - game room, karaoke room, sleep room - 13th month + 14th month Bonus for qualified performing people
    The challengesWould love to have the shuttle van program expanded to more locations (or carpooling). Transport assistance is a big help especially to those who are renting.
    1.0
    Au Collections Representative
    Jan 2026
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    Not a good experience as it triggers anxiety, cause health problem due to too much stress
    The good thingsNone None None None None None
    The challengesLeaders and Management no open for feedback. To much toxic in workplace
    1.0
    Collections Officer
    Jan 2026
    Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
    toxic environment, leaders is not open to any feedback.
    The good thingssalary, but no hmo dependents
    The challengesmanagement and leaders
    Ratings for Genpact are shared as-is from employees in line with our community guidelines
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