Information Technology Network Engineer salary at Alorica

Employees appreciate that Alorica is beginner-friendly, welcoming those without prior BPO or call centre experience. The quality of training and trainers is consistently praised, with many noting that trainers are supportive and helpful. The friendly and collaborative environment is a highlight, with approachable team leaders and supportive colleagues. Additionally, the role provides extensive experience in customer service, problem-solving, and managing complex workflows.

However, there are some potential challenges, such as uncertainty around job stability, with some employees experiencing floating status due to overstaffing. Management practices can vary across programmes, with some inconsistencies in scheduling and communication. Technology and equipment may experience lagging issues at times, and facilities can be overcrowded during busy periods. Some employees have noted that compensation levels may be lower than industry standards, and managing high-volume workloads during peak times can be demanding.