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28d ago
28d ago
Trec Pacific
(16 reviews)
Company Profile
Company overview
Industry
Business Support Services
Company size
101-1,000
Primary location
16th Floor Raffles Corporate Center, Emerald Ave, Ortigas Center, Pasig City, Philippines
TREC Global is part of the TREC Corporation group of companies. We leverage the solid experience of senior management and staff and a 20 year track record of success in delivering world-class value based solutions to our Fortune 500 customers. TREC Global began in 1990 and started by serving the Financial Services and telecommunications industries and over the next several years the company experienced steady growth and market expansion, led by its entry into the Pharmaceutical and Health Care industries.TREC Global is a U.S. corporation that operates a technically advanced Call Center in Manila, Philippines registered as TREC Pacific. We specialize in supporting catalog and internet retailers, logistics, travel, marketing and collection firms. We have been working with some of the largest names in the industry down to small start-up companies. In each case we were able to deliver high quality and cost effective call center and BPO solutions, enabling our clients increase their level of customer service and satisfaction, along with increasing revenues.Our MissionAt TREC Global, our mission is to create long term relationships with our customers by delivering individually tailored Business Process Solutions that exceed their expectations and facilitate the reduction of their cost structure while improving their own customer, vendor and employee experience. Our commitment to our customers is to provide the highest quality people, utilize proven offshore outsourcing methodologies and leverage our extensive experience to guarantee 100% customer satisfaction. TREC Global's focus is on being the best, not the biggest.
Jobs at Trec Pacific
Based on your search activityLevel up your career and be a QUALITY ANALYST ASSOCIATE!!
Level up your career and be a QUALITY ANALYST ASSOCIATE!!
19d ago
19d ago
Gallery photos
Reviews overview
3.316 ratings in total
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7
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56%
63%
What’s it like working at Trec Pacific?
AI summary of recent reviews
Employees at Trec Pacific appreciate the friendly and welcoming colleagues who create a supportive team environment. The company culture and atmosphere are described as positive and accommodating, making the workplace enjoyable. Some staff members highlight that management is open-minded and willing to share knowledge. Additionally, Trec Pacific is recognised as a good entry point for those new to the BPO industry.
However, there are some potential challenges to consider. Multiple employees have mentioned that salary levels are lower than expected given the workload, and benefits packages could be enhanced, including leave entitlements and remote work allowances. The workload can be substantial with expectations to handle multiple responsibilities. Some reviewers have observed variations in management approaches, and a few have noted that equipment and facilities could benefit from upgrades. Additionally, the shift schedules, including graveyard and rotating shifts, can be challenging for some employees to manage.
Recent reviews
1.0
CRS
Apr 2026Pasig City Metro Manila1 to 2 years in the role, former employee
Don't apply here. The management is not stable and no coms.
The good thingsNone because I didn't find the management professional
The challengesThe company is not prepared for the new employee. So many Miscommunication to management and HR. Work from home after training is not True. Super low salary. Unprofessional management.
The equipement is not good.
3.0
Technical Support Representative
Nov 2025Ortigas Pasig City Metro Manila1 to 2 years in the role, former employee
Decent for fresh graduates / career shifters. Not recommended for those looking for a high salary.
The good thingsMy colleagues makes working onsite bearable.
The challengesThe restrictions on every action you make are too strict, like you can't move an inch without getting called out or reprimanded. Absurdly long queues, frequent outages, giving you no time to breathe. The articles that you reference during calls are all outdated and/or lacking. The QA evaluations are baseless and unfair, it's like they don't have prior TSR experience.
5.0
Customer service agent
Nov 20211 to 2 years in the role, former employee
Had a great experience with the company and the people I worked with. It was worth an experience.
The good thingsPerks, team buildings, people.
The challengesMost of the time we experience electricity black outs and climbing up to the 16th floor getting almost late was a challenging experience.
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