Quantrics
    (126 reviews)

    Company Reviews

    Working at Quantrics

    4.3126 ratings in total
    5
    81
    4
    23
    3
    9
    2
    4
    1
    9
    92%
    Rate salary as high or average
    87%
    Employees recommend this employer to friends
    Work/Life balance
    4.0(125 ratings)
    Career development
    4.2(125 ratings)
    Benefits & perks
    4.3(125 ratings)
    Management
    3.8(125 ratings)
    Working environment
    4.2(124 ratings)
    Diversity & equal opportunity
    3.8(18 ratings)
    Ratings for Quantrics are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 127 reviews sorted by most recent
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    5.0
    Accounts Receivable Specialist
    Apr 2026
    Naga City Camarines Sur1 to 2 years in the role, former employee
    It was my pleasure working for this company.
    The good things- Compensation and Benefits - Skeletal Workforce during pandemic - Provided Work from Home Kits during pandemic - Workplace well maintained
    The challengesThe challenge was about work-life balance.
    4.0
    Fraud Analyst
    Mar 2026
    San Mateo Rizal3 to 4 years in the role, current employee
    Demonstrated strong work ethic, adaptability, and quality performance while gaining valuable skills.
    The good thingsA professional and collaborative working environment that promotes growth and teamwork.
    The challengesThe company needs to review and improve its salary structure to ensure employees are fairly compensated based on their performance and industry standards. Additionally, it is important to eliminate favoritism and “palakasan” practices by implementing a transparent and merit-based system, where promotions, opportunities, and decisions are based on skills, performance, and fairness for all employees.
    2.0
    Customer Service Representative
    Feb 2026
    San Mateo Rizal3 to 4 years in the role, current employee
    year end party not so happy but limited to few employee due more employee working during party
    The good thingsthey offer work at home set up
    The challengesadopting to unfair treatment.
    4.0
    Quad S2S Representative
    Jan 2026
    Taytay Rizal1 to 2 years in the role, former employee
    Great workplace and growth for Newbies.
    The good thingsIt has a good environment, great salary package for a newbie and great benefits as well. Support and management were very helpful towards the employees but this could be subjective since every experience is different from every employee.
    The challengesThe account for sales representative is not for everyone, it'll be stressful if you are not great at upselling since it is part of your KPI's as both customer service and sales representative. WFM kit availability will depend on your performance.
    4.0
    Sales Assistant
    Oct 2025
    Naga City Camarines Sur1 to 2 years in the role, former employee
    It was a really good experience as my first job. Taught me a lot of things.
    The good thingsCompetitive Salary, Great Benefits and HMO
    The challengesWorking Environment
    1.0
    Software Engineer
    Oct 2025
    Taytay Rizal7 to 8 years in the role, former employee
    Work from home sometimes overtime without pay
    The good thingsWork from home, can go to office anytime if want to work at office
    The challengesHR Recruitment and Team is Toxic always overtime
    1 person found this helpful
    4.0
    Business Analyst
    Aug 2025
    Taytay Rizal5 to 6 years in the role, former employee
    Overall, pay and benefits are great. The people I had the privilege to work for are amazing and the comoradery within the team is 🙌. But management, not so much. I would love to work for more years if I was not encouraged to look for another team or job entirely. I had so much faith on the company that they just let me down at some point.
    The good thingsI like that they have hybrid setup for Support Team and the facilities are complete. Plus added benefits for dependents is up to 75 yrs old. Which is great for employees with senior parents. Also added to the list of benefits is the retirement plan for each employees and HMO provision on Day 1!
    The challengesFrequent management changes. From my 6 years, I had worked with 3 company different company presidents. Job security? Eh? Our whole team was encouraged to apply to other internal teams or apply elsewhere because our project is no longer supported. So much for that promise.
    3.0
    Customer Service Representative
    Aug 2025
    Naga City Camarines Sur2 to 3 years in the role, former employee
    I hate it, still grateful tho.
    The good thingsIt's beginner friendly. I was hired as a fresh graduate. Good benefits. 1 month paid training.
    The challengesSchedule sucks. Almost no increase. Politics. High volume calls not matching what you're being paid for.
    4.0
    Call Centre Operator
    Apr 2025
    Naga City Camarines SurLess than 1 year in the role, former employee
    Never again but thanks for the growth
    The good thingsBenefits and the utilities
    The challengesFavoritism of the Higher Ups
    5.0
    Facilities Technician
    Mar 2025
    San Mateo Rizal3 to 4 years in the role, former employee
    I'm ready when you are.
    The good thingsI find it most rewarding when I can provide helpful and informative responses that solve problems, answer questions, or generate creative content. Knowing that I've assisted someone in a meaningful way is a core part of my function.
    The challengesMy primary goal is to provide helpful and accurate responses. When I generate incorrect or misleading information, it undermines my purpose and can have negative consequences for users.
    5.0
    Case Manager
    Jan 2025
    Taytay Rizal7 to 8 years in the role, current employee
    Working from home has been a rewarding experience, where my strong performance and adaptability led to multiple promotions and increased responsibilities.
    The good thingsProvides good work and life balance with an opportunity to work from home. Extensive benefits including mental health, optical, premium HMO, quarterly salary increases, monthly incentives.
    The challenges The consistent changes in my work hours have led to sleep deprivation and disruptions in my body clock, negatively impacting my health.
    1 person found this helpful
    1.0
    Customer Service Representative
    Dec 2024
    San Mateo Rizal5 to 6 years in the role, former employee
    Used to be a good company.. Will definitely recommend an enemy to apply in this company.
    The good thingsIt WAS a good company when it was still an in-house Telco BPO. Benefits were good. Considering the location/sites was a good strategy to lessen travel time. Again, it WAS all good until there was a change in management.
    The challengesSchedule is horrible. Management sucks! Too much office politics. HR is definitely not on employee's side. Toxic environment.
    2 people found this helpful
    5.0
    Frontliner
    Oct 2024
    Naga City Camarines Sur1 to 2 years in the role
    Working for these company made me the employee that i am now.
    The good thingsThe environment was welcoming and working was a breeze
    The challengesNothing much, KPIs are attainable and realistic
    1 person found this helpful
    4.0
    Customer Service Representative
    Aug 2024
    Taytay Rizalformer employee
    OVERALL GREAT COMPANY
    The good thingsGREAT WORKING ENVIRONMENT
    The challengesMAINTAINING GOOD STATS OR REACHING THE SALES TARGET
    5.0
    Client Solutions Specialist
    Aug 2024
    San Mateo RizalLess than 1 year in the role, former employee
    Overall compensation and benefits
    The good thingsCareer opportunity.
    The challengesMultiple shifting schedules.
    5.0
    Customer Service Representative
    Jul 2024
    Naga City Camarines Sur1 to 2 years in the role, former employee
    I am very happy to experience working in a BPO company and if I am not a teacher now, I would still be with this company.
    The good thingsThe company is people-powered as to what they are advertising, with the benefits they provide as well as with their good working environment. They have a lot of facilities and I like the game room and gym the most.
    The challengesThe routine, everything is the same from the start of the shift to the end.
    1.0
    Technical Support Role
    Jun 2024
    San Mateo Rizal3 to 4 years in the role, former employee
    When you question their policies they will retaliate with dimunition of pay
    The good thingsLocation since its just 15 mins away from my home
    The challengesRotational Schedule that would make you sick
    2 people found this helpful
    5.0
    Customer Service Representative
    Apr 2024
    Naga City Camarines SurLess than 1 year in the role, former employee
    Unforgettable.
    The good thingsTL's, OM's and the management are supportive and help you grow as an employee
    The challengesChallenges will be the graveyard shifts.
    1.0
    Management Officer
    Mar 2024
    Taytay Rizal3 to 4 years in the role, former employee
    It started good, then became mediocre, now you have to avoid at all cost.
    The good thingsLocation is great, nothing comes after.
    The challengesManagement, Recruitment, Training, Scheduling
    1 person found this helpful
    5.0
    Sales Representative
    Dec 2023
    Taytay Rizal1 to 2 years in the role, former employee
    The best experience that I will treasure forever.
    The good thingsIt helped develop my skills and gain experiences that I forever treasure.
    The challengesThe challenges I encounter is not about the company but in my edge such as sudden brownout and loss of internet connections.
    5.0
    Chat support
    Sep 2023
    Marikina City Metro Manila1 to 2 years in the role, former employee
    Great experience working in this company
    The good thingsLess stress at work because of work from home set up they offered
    The challengesA lot of changes happening in the company and account not stable
    5.0
    Nsbsbsb
    Sep 2023
    Understandable work here
    The good thingsGood for me because work from home set up
    The challengesVery accommodating company
    4.0
    Agent
    Sep 2023
    Antipolo City Rizal1 to 2 years in the role, former employee
    This company provide a good training environment that helps the employee to learn and adapt more skills
    The good thingsThe incentives in the account
    The challengesThe schedule is shifting
    3.0
    Customer service
    Aug 2023
    Less than 1 year in the role, former employee
    Depends on which Director or OM you'll have
    The good thingsThe environment and salary is good.
    The challengesThey kept taking agents from our department and the calls kept queueing up because of this.
    1 person found this helpful
    1.0
    Technical & helpdesk support
    Aug 2023
    Quezon City Metro Manila3 to 4 years in the role, former employee
    They are no longer the Quantrics Before
    The good thingsThe salary and location, working with a company thats 15 mins. away is really accessible
    The challengesif you question their policy they will retaliate by removing some of the benefits/salary. Schedule is too unhealthy where in if you provide a medical certificate their clinic will contest the documents you have provided. Leaders are power tripping sometimes
    6 people found this helpful
    5.0
    Escalation Expert
    Aug 2023
    3 to 4 years in the role, former employee
    Great people and work environment
    The good thingsGreat people and work environment
    The challengesGreat people and work environment
    5.0
    Supervisor
    Jul 2023
    Naga City Cebu5 to 6 years in the role, former employee
    High paying salary w/ great HMO coverage, very nice culture.
    The good thingsHigh paying salary & compensation from agent post to support role w/ great HMO coverage also they have very nice culture.
    The challengesI can't think of any during my stint there. They have awesome HR Mgt. Compenben and Payroll Dept. Specially the Ops Support they were all fantastic easy to work with lots of fun and good memories from Q. I stayed there for 5 years and that's one of the best Company that i worked with.
    5.0
    Retention specialist
    Jul 2023
    Less than 1 year in the role, former employee
    I regret leaving the company
    The good thingsQuantrics is the best company that I worked for. And it took me a hard lesson to realize this.
    The challengesIt would be the fact that you work on a graveyard shift
    5.0
    Be
    Jul 2023
    Call center experience
    The good thingsIt's an honor and privilege to be a part of your company
    The challengesTalking with other people on the other line
    5.0
    Consumer
    Jul 2023
    Taytay Majayjay LagunaLess than 1 year in the role, former employee
    Extraordinary Work life
    The good thingsFriendly Coworkers and Supervisors who will always be there for your growth and success.
    The challengesAssisting clients especially if problem is beyond possible
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