After being acquired by Nordia, Quantrics has never been employee-friendly after. Management keeps making changes in processes that bring more stress to its agents.The good thingsCompany provides work from home opportunities if you keep a good performance.
The challengesWorkforce needs to focus on distributing teams evenly and also keep schedules rotating for every team. Closer shifts tend to have the most burden. Management is moody. You can suddenly be arranged to a different schedule or be on-site rather than wfh if the Operations Manager feels like it.