Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    101-1,000

    Primary location

    16F PBCOM Tower, 6795 Ayala Avenue, cornt VA Rufino St, Makati City, 0727, Philippines
    The CompanySince its establishment in 2009, Pacific Sea BPO Services (PSP) has transformed into one of the biggest business process outsourcing companies that deliver top-notched services in marketing, customer support and emerging technologies.Located at the Philippine Central Business District, Makati, PSP currently employs more than 500 talented and experienced individuals from different areas across the globe.Promoting a culture of excellence and mutual respect, PSP is able to expand its operations and remain as one of the strongest movers and shakers of the industry.MissionDeliver exceptional services by exceeding expectations in all aspects including technology, services and people• Customers: Constantly deliver and surpass customer satisfaction expectations through diverse offerings and top-notch services• Stakeholder: To establish a fair and rewarding environment that constantly seeks opportunities for the development of human capital, strengthening of organizational culture and promotion of respect and equalityVisionProvide an unmatched experience to our customers by strategically utilizing our expertise as one of the industry’s pioneersCore ValuesExcellenceWe always raise the bar higher. We constantly push ourselves to the limit. Excellence is a continuous endeavor, not a set goal.RespectWe work in a multi-cultural environment and thus recognize the value and worth of a person regardless of their cultural background, values, beliefs and traditions.InnovationWe continuously research and identify new innovative ideas that would bring more benefits to our customers, employees and stakeholders alikeCustomer-centricCustomer service is at the heart of everything we do. We see to it that we continuously meet and exceed the needs of our customers.UnityThere is no “I” in a team. Individual skills can only do so much. But together, we are invincible.LeadershipWe go beyond managing people. We are role models who motivate, inspire and lead them to paths of success.

    Gallery photos

    Reviews overview

    4.118 ratings in total
    5
    11
    4
    3
    3
    1
    2
    0
    1
    3
    77%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends

    What’s it like working at Pacific Sea BPO Services, Inc.?

    AI summary of recent reviews

    Pacific Sea BPO Services, Inc. offers numerous benefits that employees value, including competitive compensation with bi-annual bonuses, overseas travel opportunities, and wellness activities. The workplace culture is characterised by a collaborative environment with helpful colleagues and HR team. Employees appreciate the learning opportunities and career growth potential, particularly noting the supportive training environment and accessibility to management for career discussions.

    The company maintains high standards through strict policies, particularly regarding attendance and workplace rules. The work environment can be demanding with high performance expectations and strict KPI targets. Some employees note that management can be particular about output quality and may have limited openness to local employee suggestions.

    Recent reviews

    5.0
    Human Resource
    May 2025
    Quezon City Metro ManilaLess than 1 year in the role, former employee
    Friendly Working Environment and Dynamic Team
    The good thingsPSP has a collaborative and friendly working environment. Above market perks and benefits, and it provides good opportunity for career advancements. The Management are open to suggestions and the HR Team are friendly and helpful. Other departments are very approachable and always willing to help.
    The challengesWorkloads may be overwhelming sometimes. Strict rules.
    4.0
    IT support
    Oct 2023
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Recommended for Fresh Graduates
    The good thingsThis is a good path for pursue a network computer engineering path Don't - Low salary
    The challengesYou will learn and prepare for a next journey career.
    1.0
    Marketing/Senior SEO Content Writer
    Sep 2023
    Makati City Metro ManilaLess than 1 year in the role, former employee
    You need to be a politician to be accepted here
    The good thingsThe HR people are very helpful.
    The challengesI think I was setup to fail by my manager.
    Ratings for Pacific Sea BPO Services, Inc. are shared as-is from employees in line with our community guidelines
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