Accounts and Customer Service Officer salary at EXL Services

Employees at EXL Services value their colleagues, describing them as kind, friendly and approachable, which creates a supportive team environment. The benefits package is appreciated, including higher HMO coverage and account allowances, and some employees note that the salary is competitive. The work from home and hybrid setups are also seen as positive aspects once established.

However, there are some potential challenges to consider. Management practices can focus heavily on production, with limited opportunities for employee feedback. Employees have noted salary delays and disputes that require regular monitoring of payslips, and the HR and benefits teams can be difficult to reach when assistance is needed. The onboarding process may be slow, with delays in receiving equipment and limited structured training for new joiners. Additionally, communication between management levels can be inconsistent, and the recruitment process has presented challenges for some candidates.