EXL Services receives positive feedback primarily for its collegial work environment, with employees appreciating their co-workers' supportive nature. Some employees value the benefits package including HMO coverage and account allowances, while others appreciate certain work arrangements such as hybrid setup options and fixed shifts for specific accounts.
However, significant challenges have been reported, particularly regarding payroll administration with frequent salary delays and payment disputes. The management approach has been criticised for communication issues and micromanagement, while the onboarding process is described as slow and inefficient. Additionally, employees express concerns about limited career development opportunities and salary progression.