Employees at EXL Services appreciate working with colleagues who are kind, friendly and approachable, creating a supportive team atmosphere. The benefits are noted as positive, including higher HMO coverage and competitive salary packages. Many employees describe the work environment as safe, healthy and chill with minimal stress. Additionally, hybrid and work from home setups are available, providing flexibility for employees.
However, there are some potential challenges, such as management practices that can include one-sided decision-making and micromanaging with limited support for team members. Employees have experienced salary delays and payroll disputes that require regular monitoring of payslips, and HR and benefits teams can be difficult to reach when assistance is needed. The onboarding process can be slow with limited training for new joiners in some departments, and communication between management levels can be inconsistent, leading to confusion about expectations. Some candidates have also experienced challenges with the recruitment process, including delayed responses and salary expectations not being met.