Monitoring of transactions as per process guidelines. Conduct call quality coaching to the associates
Monitoring of transactions as per process guidelines. Conduct call quality coaching to the associates
15h ago
15h ago
EXL Services
(161 reviews)
Company Profile
Company overview
Website
Industry
Business Support Services
Specialities
Data Modernization, Artificial Intelligence, AI - Powered Operations, Industry Solutions
Company size
More than 10,000
Primary location
12th Floor Two E-Com Center, Palm Coast Drive, Mall of Asia Complex, Pasay City
EXL Service (Nasdaq:EXLS)is a recognized business solutions provider. EXL's service offerings are aligned to provide a competitive edge to its clients by transforming and outsourcing business processes. While outsourcing involves providing a full spectrum of business process services from offshore delivery centres that require ongoing process management skills, transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in reengineering including six sigma process improvement, research & analytics, and risk advisory services.Follow us:Facebook: facebook.com/exlphilippinesInstagram: @exlphilippinesLinkedIn: EXL Philippines
Jobs at EXL Services
Based on your search activityGenerates schedules accordingly to meet the business requirements enabling superior customer service
Generates schedules accordingly to meet the business requirements enabling superior customer service
6d ago
6d ago
Gallery photos
Reviews overview
3.6161 ratings in total
5
58
4
40
3
23
2
13
1
27
82%
65%
What’s it like working at EXL Services?
AI summary of recent reviews
Employees at EXL Services value their colleagues, describing them as kind, friendly and approachable, which creates a supportive team environment. The benefits package is appreciated, including higher HMO coverage and account allowances, and some employees note that the salary is competitive. The work from home and hybrid setups are also seen as positive aspects once established.
However, there are some potential challenges to consider. Management practices can focus heavily on production, with limited opportunities for employee feedback. Employees have noted salary delays and disputes that require regular monitoring of payslips, and the HR and benefits teams can be difficult to reach when assistance is needed. The onboarding process may be slow, with delays in receiving equipment and limited structured training for new joiners. Additionally, communication between management levels can be inconsistent, and the recruitment process has presented challenges for some candidates.
Recent reviews
1.0
Customer ser
May 2026Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, current employee
Complete disregard for applicant time
The good thingsbetter pay than competitors in the area
The challengesTA has no respect for your time
1.0
DULY TRIAGE NURSE
May 2026Cebu City CebuLess than 1 year in the role, former employee
One Manager all she sees in me is ALL THE ERRORS and saying that i have brought down score of team.
The good thingsCompany provide laptop and extra screen.
The challengesManagement. its one sided and doesnt listen to their employee al they are focus on is the production.
1.0
MIS Reports Analyst Applicant
Dec 2025Alabang Muntinlupa City Metro ManilaLess than 1 year in the role, former employee
Horrible and Misleading Hiring Process – Unprofessional HR Experience
The good thingsThere is no good thing in this company, totally poor process
The challengesI went through one of the worst hiring processes I’ve experienced.
I applied twice to EXL. On my first application, I was scheduled for a hiring manager interview and then completely ghosted—no update, no rejection, no closure.
On my second attempt, I applied for a Workforce Management Analyst role and passed a very difficult Excel exam. Afterward, without prior discussion or consent, I was suddenly moved to a different role (MIS / Reports Analyst) because they claimed they could not match my previous salary—something that should have been checked from the start.
I passed another technical exam, all interviews including final interview, received a congratulatory email, and was asked to submit statutory requirements. After my payslip was reviewed, communication suddenly stopped. I was told it needed HR manager approval, then I was left hanging for almost two months with no update or closure.
This process wasted time, effort, and created false expectations. Based on my experience!
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