Employees consistently praise the positive work environment at Conduent, describing it as friendly, supportive, and non-toxic. Management and team leaders are noted as approachable and respectful, providing guidance and support to help employees develop their skills. Colleagues are appreciated for their helpfulness and for creating a family-like atmosphere. The company offers training programmes from onboarding through to production, and is seen as an excellent starting point for fresh graduates and those new to the BPO industry. The office facilities are clean and well-maintained, with amenities such as a resident doctor and nurse.
However, there are some potential challenges. Multiple employees have indicated that salary levels could be improved, noting that pay may be lower than average compared to other companies in the industry. Annual salary increases are limited or may not occur unless accompanied by a promotion, and some accounts lack incentive programmes. Some roles require mandatory overtime, which can affect work-life balance. The leave approval process can take time, and promotion processes may be slow with some concerns about office politics. Additionally, some employees have noted the absence of certain benefits such as retirement plans and internet allowances for work-from-home arrangements, and that communication of changes could be improved at the operational level.