Alta Resources
    (51 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Company size

    1,001-5,000

    Primary location

    32/F Wynsum Corporate Plaza 22 F. Ortigas Jr. Rd. Ortigas Center Pasig City 1605 Philippines
    We know our people is our strength.Alta Resources is a BPO call center, located in the heart of the Ortigas Center, within Pasig City, Manila. Taking care of their employees has always been a top priority and, when the ECQ began, that never waivered.In April 2020, Alta made sure all regular employees received three-weeks of guaranteed pay, employees were able to redeem their 2019 Sick Leave credits, in addition to a one-time reimbursement for internet and electricity. Alta even went as far as providing computer equipment to those regular employees that needed it. All this was done to insure people continued to have a job.As the ECQ has remained in place, Alta’s regular employees have continued to receive their transportation allowance, rice allowance and overtime pay, even while working from home. Their employees also continue to earn holiday premiums and, if needed, they can also redeem their earned 2020 Sick Leave and Vacation Leave credits for payment.Treating people like family is what makes Alta different. It’s because of efforts like these that have allowed Alta Resources’ business to grow during the pandemic, instead of the opposite. Alta is currently hiring over 700 new employees, with the majority being regular positions.Let's work together.

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    Reviews overview

    4.651 ratings in total
    5
    37
    4
    9
    3
    4
    2
    1
    1
    0
    99%
    Rate salary as high or average
    94%
    Employees recommend this employer to friends

    What’s it like working at Alta Resources?

    AI summary of recent reviews

    Alta Resources stands out for its positive company culture that emphasises a family-like atmosphere with regular company events and activities. Employees consistently praise the supportive management style and appreciate the low-pressure work environment with manageable metrics. The company is also recognised for providing competitive compensation and benefits, including various bonus opportunities and annual salary increases.

    However, employees have noted some areas for improvement, including limited career advancement opportunities within the organisation. Some roles require night shift work, which can be challenging for some employees. There are also occasional challenges with technical resources and systems, including issues with login credentials and training resources that could be enhanced.

    Recent reviews

    5.0
    Customer Service Representative
    Aug 2025
    Pasig City Metro ManilaLess than 1 year in the role, current employee
    I gained valuable experience in the BPO industry through my 3 months at Alta in a healthcare account, where I developed strong communication, problem-solving, and adaptability skills.
    The good thingsWhat I liked the most about my experience in the BPO industry, particularly in my 3 months with Alta as part of a healthcare account, was the opportunity to help people and provide solutions that directly impacted their well-being. I enjoyed learning about the healthcare process, improving my communication skills, and working in a fast-paced environment that challenged me to think quickly and stay organized. I also appreciated the teamwork and support from my colleagues, which made the experience both productive and enjoyable.
    The challengesOne challenge I faced during my time in the healthcare account at Alta was adapting to the complexity of medical terms and processes, especially in the beginning. However, I saw this as an opportunity to learn and grow. Over time, I became more confident in handling calls and providing accurate information to customers. It was a valuable experience that improved both my problem-solving skills and my ability to stay calm under pressure.
    5.0
    Customer Service Representative
    Jan 2024
    Pasig City Metro ManilaLess than 1 year in the role, former employee
    Working with this company is a great opportunity for me since I have no background experience but with my work ethic and dedication, I have proven that I can provide excellent service to the company during my period.
    The good thingsCompany culture and environment. They also have company events.
    The challengesWorking in the graveyard shift which is already given.
    5.0
    Customer care service
    Jul 2023
    3 to 4 years in the role, former employee
    Great Company and have earn a lot of friends and experience
    The good thingsPeople are very friendly and have a lot of activities and events on the production floor.
    The challengesNone so far ever since I start working on this company
    Ratings for Alta Resources are shared as-is from employees in line with our community guidelines
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