Supportware Philippines Inc.
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    Supportware Philippines Inc.
    (94 reviews)
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    Write a review

    Company Reviews

    Working at Supportware Philippines Inc.

    4.694 ratings in total
    5
    78
    4
    8
    3
    0
    2
    1
    1
    7
    95%
    Rate salary as high or average
    91%
    Employees recommend this employer to friends
    Work/Life balance
    4.6(94 ratings)
    Career development
    4.5(94 ratings)
    Benefits & perks
    4.4(94 ratings)
    Management
    4.6(94 ratings)
    Working environment
    4.6(94 ratings)
    Diversity & equal opportunity
    4.0(3 ratings)
    Ratings for Supportware Philippines Inc. are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 94 reviews sorted by most recent
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    4.0
    MSA
    Feb 2026
    Cebu City CebuLess than 1 year in the role, former employee
    I must say that I'm doing good, so far.
    The good thingsThe Support Team is approachable and willing to listen to your concerns.
    The challengesThere are some concerns with the TLs, but I was under a good TL who is very approachable. It's hard to listen to negative comments on social media about the ongoing discussion about the contracts. We are hired as project based. This literally means that we are dependent on the project. Some people sadly cannot understand the contract they've signed and blame the company for it.
    1.0
    Customer Service Representative
    Jan 2026
    Cebu City CebuLess than 1 year in the role, former employee
    Ends your contract surprisingly, no notice at all. SMEs are lacking to support newbies.
    The good thingsCompensation is good.
    The challengesThere is no proper training room because we had our training in the same floor together with those who are already taking calls.
    4.0
    Technical Support and Customer Service Representative
    Sep 2024
    Bonifacio Global City Taguig City Metro Manila5 to 6 years in the role, former employee
    I would have loved to stay with the company but I got mouths to feed.
    The good thingsSupportware paired me with the nicest client ever.
    The challengesThe economy. Prices of commodities skyrocketed but the salary didn't increase that much to meet the new standards of living.
    5.0
    Technical Support Specialist
    May 2023
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Great environment to wok in
    The good thingsWork from home Great leaders Great client Decent pay
    The challengesNo dependent included on HMO
    1.0
    Email support
    Jun 2022
    Cebu City CebuLess than 1 year in the role, former employee
    Email Support Representative
    The good thingsThe company is good from the beginning and stress free.
    The challengesAs a former employee they will reject you even if you had concern and regarding the final pay its not worth waiting for a month and weeks and now still waiting for nothing they did'nt release it yet.
    5.0
    SDR
    Mar 2022
    Cebu City Cebu1 to 2 years in the role, former employee
    It was really great working with Supportware Phils. inc - Cience
    The good thingsYou have the freedom how you wanted to donyour job in a daily basis as long as KPI's are met.
    The challengesHitting the call quota
    5.0
    CSR
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    A company that cares to employees!
    The good thingsMonthly General Assembly! I always look forward to games and attendance raffles!
    The challengesSo far the company is very considerate!
    5.0
    Customer service representative
    Dec 2021
    3 to 4 years in the role, current employee
    Awesome workplace and the best workmates!
    The good thingsSupportware is a wonderfully diverse gathering of talented, intelligent, kind employees who truly care about the work they do! :)
    The challengesJust need to add more benefits and perks for employees
    5.0
    Customer service representative
    Dec 2021
    Quezon City Metro ManilaLess than 1 year in the role, current employee
    Company Review on my experience
    The good thingsThis company strives to be better along with its teammates, management is great, stress-free, and best benefits!
    The challengesNone so far that I can think of. Only good things and no tress.
    5.0
    Customer service representative
    Dec 2021
    Bonifacio Global City Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good working environment
    The good thingsThe colleagues are very helpful with newbies like me. Management is also helpful and considerate.
    The challengesI guess the schedule so far is the challenge for me but other than that there's none.
    5.0
    CSR
    Dec 2021
    3 to 4 years in the role, current employee
    Great working place and great people
    The good thingsFirst thing is how the management treats its employees and the working environment.
    The challengesYou'll need to be flexible as there could be changes depending on which clients you'll work for
    5.0
    SME
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Amazing people to work with
    The good thingsThe environment and opportunities being given to each of the employees
    The challengesFor now none, they have been open and amazing
    5.0
    Analyst
    Dec 2021
    Manila City Metro ManilaLess than 1 year in the role, current employee
    One of the Best startup company today
    The good thingsGood training materials, peers is very approachable. Very welcoming specially to new hires.
    The challengesnone so far. keep up the good work.
    5.0
    Data Video review labeler
    Dec 2021
    Cebu Central VisayasLess than 1 year in the role
    I never regretted to be in this company
    The good thingsEverything is wonderful. The surroundings, the people, and the management are just awesome!
    The challengesI am not having any difficulties working in here. This is just the perfect workplace.
    5.0
    Operations
    Dec 2021
    One of the best workplaces in the Philippines
    The good thingsOne of the best places to work in the whole country. My job here has given me enough challenges to keep my skills sharpened and grow everyday with more knowledge and learnings. I feel that I don't have colleagues and bosse, but rather, i feel surrounded by Family and siblings to help me and guide me though my tasks in this home.
    The challengesI feel that I don't have colleagues and bosse, but rather, i feel surrounded by Family and siblings to help me and guide me though my tasks in this home.
    5.0
    Email support
    Dec 2021
    Cebu City CebuLess than 1 year in the role, current employee
    Coffee lovers will love this company
    The good thingsThe good thing with this company I've never felt that your just a employee. This company makes you feel that you're part of the family.
    The challengesNothing at all. I just don't see it as a challenge. as long as you do the right flow. And FYI you're paid to do that stuff so why should you complain.
    5.0
    Operations manager
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Fun working Environment
    The good thingsPeople here are accommodating and welcoming.
    The challengesSo far, I do not have any challenges working with Supportware
    5.0
    Customer Service Representative
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good Company with Awesome Superiors
    The good thingsEveryone works as a team. No competition.
    The challengesI didn't experience so far any challenges from this company.
    5.0
    Customer service representative
    Dec 2021
    Great environment and Friendly people!
    The good thingsThey always guided me to the path that I want to go.
    The challengesTo be honest, none so far. I can't think of any challenges for this company.
    5.0
    Administrative assistant
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good Working Environment
    The good thingsI am grateful to be part of this company. I have improved a lot and learned new things. The leaders are not just only grate on their crafts but also know how to value employees.
    The challengesIt's not always fun. Challenges are part of growth and opportunities to improve. So far, I don't have any negative experiences.
    5.0
    RFP Writer
    Dec 2021
    Makati City Metro ManilaLess than 1 year in the role, current employee
    A great place to work for experienced people
    The good thingsI love the work I am doing. There are no if's or but's. I am doing what I am great at and being recognized for it.
    The challengesI'll get back to you on that. Because all I can think of is the parking lots distance
    5.0
    Marketplace Support Specialist
    Dec 2021
    Cebu City CebuLess than 1 year in the role, current employee
    The best leadership team!
    The good thingsThe leaders listen. They care. Communication is always there. Extremely grateful to be part of this awesome team!
    The challengesNone so far. And there will be any, I know I have leaders that would listen.
    4.0
    Chat support
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good Management. Good leaders
    The good thingsGood work culture. Great environment. Amazing people. Thank you helpware!
    The challengesNone so far. I didn't have any negative experiences yet
    5.0
    L&D Officer
    Dec 2021
    current employee
    Great People & Culture
    The good thingsThis company values its own people and develops people from within. The company stays true to its mission and vision as well as the culture it creates!
    The challengesNone! No Nada Zero None at all!
    4.0
    Chat support
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Good environment. Good leaders.
    The good thingsGood work environment. Work-Life balance
    The challengesnone so far. Company is giving me a competive salary
    5.0
    Chat support
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Amazing work environment and culture!
    The good thingsWorking with Supportware Philippines is very amazing and flexible as it gives people good opportunities and supports career growth!
    The challengesNone, as of this moment.
    5.0
    Manager
    Dec 2021
    Taguig City Metro ManilaLess than 1 year in the role, current employee
    Awesome work culture and environment
    The good thingsWork flexibility and great people to work with.
    The challengesNone as of this time.
    5.0
    Quality assurance analyst
    Dec 2021
    Cebu City CebuLess than 1 year in the role, current employee
    I love working here!
    The good thingsI have worked in multiple companies and this is one of the few that has actually valued my input and my dedication to my job. Thank you Supportware Philippines!
    The challengesThe transportation is a challenge for me but it's because the my address is a bit far from the workplace. But it's manageable.
    5.0
    Training and development
    Dec 2021
    Taguig City Metro Manila1 to 2 years in the role, current employee
    Great Work Environment!
    The good thingsSupportware has great people who support you in your goals.
    The challengesAs Supportware is a start-up company in the PH, we may have difficulties in a more established process in different accounts. However, because the company has great people, it is continuously on being improved.
    5.0
    Back Office Support
    Dec 2021
    Bonifacio Global City Taguig City Metro Manila5 to 6 years in the role, current employee
    Awesome Company! Mid-Size Enterprise but Competitive!
    The good thingsI have been with this company for more than 5 years now and like any other company, it has been a roller coaster ride yet very rewarding. I am grateful to be a part of this growing family and for the opportunities that have been given to me since day 1.
    The challengesAs of this moment, None. Challenges are inevitable and part of growth.
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