(251 reviews)

Company Profile

Company overview

Website

Manulife

Industry

Insurance

Specialities

Technology, Insurance, Financial Services, Customer Service, Operations, Human Resource

Company size

More than 10,000

Primary location

Manulife Business Processing Services, UP Technohub, Quezon City, Metro Manila, Philippines

MBPS is an integrated network of Service Delivery Centers, with the commitment of being a service center of choice for the segments we support, and an employer of choice that attracts, develop, reward, and retain a highly diverse and engaged workforce.Established in the Philippines in 2006, MBPS is the global shared service center of Manulife which provides broad range of administrative, finance, investments, marketing, underwriting, actuarial, and information technology services to Manulife and John Hancock operations in Canada, the United States, and Asia.

Jobs at Manulife

Based on your search activity

Customer Service Representative

at Manulife Business Processing Services (MBPS)

Lapu-Lapu City, Cebu

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why…

classification: Call Centre & Customer ServiceCall Centre & Customer Service

3h ago

Application Integration Specialist – Payroll Systems

at Manulife Business Processing Services (MBPS)

Quezon City, Metro Manila

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place. Why…

classification: Information & Communication TechnologyInformation & Communication Technology

1d ago

Reviews overview

4.3251 ratings in total

5

137

4

77

3

23

2

7

1

7

92%

Rate salary as high or average

92%

Employees recommend this employer to friends

What’s it like working at Manulife?

AI summary of recent reviews

Manulife stands out for its comprehensive benefits package, including excellent HMO coverage and leave credits. Employees particularly value the supportive work environment, with many highlighting positive relationships with colleagues and the professional atmosphere. The company's commitment to continuous learning and development is frequently praised, along with good work-life balance that many employees enjoy.

However, there are areas for improvement, including concerns about management transparency and decision-making processes. Some employees note that career advancement could be more structured and merit-based, while others mention that salary levels could be more competitive with market standards. The current hybrid work arrangement has also been noted as a challenge for some employees who prefer full remote working options.

Recent reviews

4.0

Associate Agency Director / Associate Agency Head

Jan 2026

Cebu City Cebu3 to 4 years in the role, former employee

over all good company that you can grow3

The good thingsStable company with rules and regulations tested for century

The challengesbad politics, unjust at times 6

1.0

Employee

Nov 2025

Quezon City Metro Manila3 to 4 years in the role, former employee

A toxic culture that enabled CHARACTER-DESTROYING TENURED LEADERS.

The good thingsIt was a traumatic experience to witness entitled, incompetent, and emotionally immature mid to senior leaders who constantly power-trip hardworking and high-performing individuals. Their unprofessional behavior is not only tolerated but often normalized by those above them, which only empowers them to continue backstabbing others instead of demonstrating true leadership. Despite promoting core values, they do not embody professionalism, integrity, or respect. When leaders like this are tolerated, it becomes part of the culture weakening morale, discouraging performance, and damaging trust within the organization. This is especially evident among those who have been there for more than a year, as the longer they stay, the more they adopt and reinforce this negative behavior. If I were a BOD member or executive, I would remove leaders who tolerate this behavior even at senior levels. But in reality, I am just an employee who experienced this trauma, and only God knows the truth.

The challengesIt was a traumatic experience to witness entitled, incompetent, and emotionally immature mid to senior leaders who constantly power-trip hardworking and high-performing individuals. Their unprofessional behavior is not only tolerated but often normalized by those above them, which only empowers them to continue backstabbing others instead of demonstrating true leadership. Despite promoting core values, they do not embody professionalism, integrity, or respect. When leaders like this are tolerated, it becomes part of the culture weakening morale, discouraging performance, and damaging trust within the organization. This is especially evident among those who have been there for more than a year, as the longer they stay, the more they adopt and reinforce this negative behavior. If I were a BOD member or executive, I would remove leaders who tolerate this behavior even at senior levels. But in reality, I am just an employee who experienced this trauma, and only God knows the truth.

1.0

Information Technology Operations Specialist

Nov 2025

Quezon City Metro Manila4 to 5 years in the role, former employee

This is not a good place for those seeking to have work-life balance and a meaningful careers.

The good thingsHMO is good, Vacation Leaves are above industry standards, offer Stock purchase at a discounted rate.

The challengesNO WORK-LIFE BALANCE. Can seriously affect your Physical and Mental Health. Even on Sick Leave, they will still call you due to work tickets at hand. They do not properly hire resources for their project. Vacation Leaves are hard to avail: Manager always reject vacation leaves filed 3months before. No trainings for growth and if you want to change role internally, success is dependent if you know a tenured employee to the department where you want to transfer. Promotions are dependent on who you know within the management team. Tenured staff are mostly arrogant to new staff member, if you try to raise concerns with your Team Lead, mostly it will be ignored especially when it comes to tenured team members.

Ratings for Manulife are shared as-is from employees in line with our community guidelines

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