iQor
Write a review
    iQor
    (328 reviews)
    Unclaimed
    Write a review
    Write a review

    Company Reviews

    Working at iQor

    4.2328 ratings in total
    5
    177
    4
    78
    3
    39
    2
    14
    1
    20
    86%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(326 ratings)
    Career development
    3.9(326 ratings)
    Benefits & perks
    3.8(326 ratings)
    Management
    3.7(326 ratings)
    Working environment
    3.9(326 ratings)
    Diversity & equal opportunity
    4.3(23 ratings)
    Ratings for iQor are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 328 reviews sorted by most recent
    Sort by
    most recent
    5.0
    BPO Agent
    May 2026
    Davao City Davao del SurLess than 1 year in the role, former employee
    It was great, they trained me very well.
    The good thingsHealthy environment.
    The challengesIt could be better to have more acknowledgement of the agents achievements.
    4.0
    Customer Service Representative
    May 2026
    Davao City Davao del SurLess than 1 year in the role, former employee
    Since it was my first experience in a professional role, it was a great privilege for me.
    The good thingsIn this company, I found great fulfilment in assisting customers and resolving their concerns. Each day, I looked forward to building their trust and ensuring a positive and satisfying experience through the support I provided.
    The challengesChallenges are a normal part of any work environment. As a customer service professional, I make it a priority to come to work each day prepared and focused, setting aside any tiredness to ensure I consistently deliver quality service and support.
    4.0
    Back-Office Specialist
    Mar 2026
    Bacolod City Negros Occidental2 to 3 years in the role, former employee
    Helps me to improve my skills that I can use for my future jobs.
    The good thingsAwesome environment and good leadership.
    The challengesLack of information we receive from Management.
    5.0
    Entry Level Customer Support Role
    Feb 2026
    Davao City Davao del SurLess than 1 year in the role, former employee
    Valuable lessons in collaboration, strategic resources, and inter -departmental communication.
    The good thingsI particularly valued the opportunity for cross-functional collaboration, which fostered a dynamic exchange of ideas and significantly enhanced problem solving efficiency. The clear objectives and supportive team environment allowed for rapid skill development and impactful contributions towards achieving key project milestones.
    The challengesWhile the project yielded excellent results, streamlining initial resource allocation and establishing a more standardized communication protocol between departments could further optimize workflow and prevent potential delays in future undertakings.
    1 person found this helpful
    4.0
    Tier 2 Agent-Financial
    Feb 2026
    Fairview Quezon City Metro ManilaLess than 1 year in the role, former employee
    Supportive management but left for better opportunities with better benefits. Still forever grateful
    The good thingsThe leaders are very supportive and makes sure that you improve. They also do not force you to do overtime, as it is only voluntary for those wanting. Perfect company for industry beginners to grow without being underpaid unlike in other BPO companies.
    The challengesThe schedules are changing in a fast pace that leaves no room for employees to adjust to sometimes. Very high call volume even during the weekends.
    3.0
    Agent
    Dec 2025
    Dasmarinas City Cavite1 to 2 years in the role, former employee
    Despite the challenges, it was a good stepping stone if you're just looking for an experience.
    The good thingsLocation: it is convenient to commute and for food options Hiring process: the whole process just took a day, you'll know right away if you made it or not Payroll: faced no issues up to my final pay Promotion: despite my short stay, I've seen so many colleagues get promoted to higher positions
    The challengesSalary: LOWBALL, considering the new demands and restrictions, but you can work your way by hitting the metrics LUNCH TIME: almost everyday is a different time, and it is usually so early, just after start of the shift, you barely could join your team mates as well Sick leave: they do have sick leave, it's just not applied on your time key
    5.0
    Customer Service Representative
    Oct 2025
    Davao City Davao del Sur2 to 3 years in the role, former employee
    With almost 3 years of experience, I can say that the company is recommendable.
    The good thingsI enjoyed working in a good environment.
    The challengesEverything is perfectly good and I can't say there's something need to improve.
    4.0
    Customer Service Representative
    Oct 2025
    Dasmarinas City Cavite1 to 2 years in the role, former employee
    i have a lot of learnings and experience in this company.
    The good thingsNewby friendly.
    The challengesManagement.
    1.0
    Techinical SupportAgent
    Sep 2025
    Dasmarinas City Cavite1 to 2 years in the role, former employee
    Horrible in all aspect.
    The good thingsExperienced emotional distress due to this company. Never again
    The challengesEverything. Salary is very low. Power tripping management.
    2 people found this helpful
    5.0
    Call Center Agent
    Sep 2025
    Davao City Davao del SurLess than 1 year in the role, former employee
    The support from my team and the structured workflow also helped me grow professionally and stay motivated.
    The good thingsWhat I appreciated most about working at iQor was the fast-paced environment that kept me engaged and constantly learning.
    The challengesback-to-back calls, especially during peak seasons.
    4.0
    Operations Manager
    Aug 2025
    Carmona Cavite2 to 3 years in the role, former employee
    My experience at iQor has shown me that the company truly values its employees, treating them as the cornerstone of its success. The supportive work environment, emphasis on professional development, and clear focus on performance excellence have fostered both my personal growth and the company’s continued progress.
    The good thingsiQor values its employees, recognizing them as the foundation of the company’s success. By fostering a supportive work environment and encouraging professional development, iQor drives growth through a strong commitment to performance excellence.
    The challengesIt is recommended that iQor consider offering a more competitive salary to attract and retain top talent. By aligning compensation with or exceeding industry benchmarks, the company can enhance employee satisfaction, reduce turnover, and strengthen its position in the job market.
    5.0
    Customer Service Representative
    Aug 2025
    Santo Tomas Davao del Norte3 to 4 years in the role, current employee
    I'm a customer service representative with 3+ years of experience, recognized for consistently meeting and exceeding performance targets while providing high-quality, customer-focused support. Brought the brand directly to customers’ doorsteps by conducting personalized, house-to-house product demonstrations to introduce and promote new product variants. Achieved daily sales quotas through engaging, interactive product showcases that effectively influenced customer purchasing decisions. Positive and hardworking team player with patience, professionalism, and a commitment to completing projects successfully, even under tight deadlines. I'm willing to go the extra mile including working overtime just to achieve the project goals.
    The good thingsiQOR is a beginner-friendly atmosphere and providing a supportive, positive working environment where everyone can grow and succeed.
    The challengesAdjusting to a new team wasn’t easy—I had already built strong bonds with my previous colleagues. But change brings fresh opportunities, and I’m learning to embrace new connections.
    5.0
    Call Centre Role
    Jul 2025
    Iloilo City IloiloLess than 1 year in the role, current employee
    I thrive on learning new things and overcoming challenges, always seeking opportunities to grow both personally and professionally.
    The good thingsI am a quick learner and am excited about the opportunity to gain hands-on experience in the call center industry. I thrive in fast-paced environments and enjoy working collaboratively with a team, always striving to achieve shared goals.
    The challenges Challenges are obstacles or difficulties that require effort and determination to overcome. They can relate to learning something new, adapting to change, or achieving a difficult goal. For example: - **Learning a new skill:** It takes time, patience, and practice. - **Solving problems:
    1 person found this helpful
    5.0
    Customer Service Representative
    Jul 2025
    Dasmarinas City Cavite2 to 3 years in the role, former employee
    I’ve truly enjoyed being part of a supportive and collaborative work environment, where teamwork and positive culture have made each day rewarding. However, despite my commitment and passion for the role, the current compensation no longer aligns with my financial needs and long-term goals, prompting me to explore new opportunities that offer both professional growth and more sustainable compensation.
    The good thingsA workplace or community that’s welcoming to beginners.
    The challengesI feel that my compensation hasn’t kept pace with my responsibilities and performance.
    5.0
    Customer Service Representative
    Apr 2025
    Angeles City Pampanga2 to 3 years in the role, former employee
    I have an experience in BPO in sales LOB and provide excellent customer service for the customers international.
    The good thingsWhat I like to the company is the management is good and the TL's are approachable as well as the SMe's. Good work environment.
    The challengesWhat I dont like is probably the facility like some of the comfort room and the some of the keyboard and computer are not working properly.
    1 person found this helpful
    4.0
    Spanish Bilingual Agent
    Feb 2025
    Davao City Davao del Sur11 to 12 years in the role, former employee
    Good stepping-stone for beginners.
    The good thingsGood benefits specially the one-month leave credit.
    The challengesThe more you're trained with different accounts, the more workload but no or little raise.
    5.0
    WORK FROM HOME - BPO TRAINEE (SSB) SEASONAL
    Jan 2025
    Davao City Davao del SurLess than 1 year in the role, former employee
    Overall I learned a lot and managed to become more goal setter.
    The good thingsThey accept employee who has no background on BPO and they trained.
    The challengesThere are some team leader who were still young and there's no strong hold when it comes to team leadership.
    5.0
    Customer Service Representative
    Dec 2024
    Angeles City Pampanga
    For me, working in iQor is such a privilege because they will literally help you throughout the way.
    The good thingsThey helped me to be a good and reliable agent.
    The challengesThe challenges for me are the strategies on how to achieve all the target metrics on a monthly basis.
    3.0
    Billing Specialist
    Nov 2024
    Dasmarinas City Cavitecurrent employee
    I'm thankful iqor accepted me as I dont have any bpo exp before this.
    The good thingsThe bonus in the account im handling is really high.
    The challengesMandatory OT if really needed
    2 people found this helpful
    4.0
    Quality Assurance Role
    Nov 2024
    Davao City Davao del Sur3 to 4 years in the role, current employee
    I am happy and thankful for the opportunity that the company has given me One of the great companies that I have been with
    The good thingsI would say more than 88% of support and leadership personnel are internally hired Career growth is very visible and the company believes in the ability and capability of their talents Competitive company initiative benefits such as insurance The company promotes work- from - home setup to give opportunities to everyone who would like to have a career and/ or a job from the comfort of their home
    The challengesNot applicable. I would rather not say it hear. I would rather put all the positive experiences and express how grateful I am to the company
    5.0
    Customer Service Specialist
    Oct 2024
    Angeles City Pampanga1 to 2 years in the role, former employee
    i've had a great time working there
    The good thingspersonnels were very nice
    The challengestravelling since its far from my home
    3.0
    Customer service
    Aug 2024
    Davao City Davao del SurLess than 1 year in the role, former employee
    My experience in IQOR was so good its not perfect but still good.
    The good thingsI can say that this company was so nice they really help you to improve.
    The challengesThe metrics is high standards
    4.0
    Customer Service Representative
    Apr 2024
    Davao City Davao del SurLess than 1 year in the role, former employee
    At iQor Philippines, employees navigate a dynamic environment, balancing workload pressures and technical challenges while fostering teamwork and growth opportunities.
    The good thingsiQor Philippines fosters a warm and welcoming atmosphere where employees feel valued and supported.The company encourages teamwork and collaboration, making every employee feel like they're part of a close-knit community.The company embraces innovation and creativity, empowering employees to contribute ideas and solutions that drive positive change.
    The challenges Balancing multiple tasks and meeting deadlines can sometimes feel overwhelming, putting pressure on employees to perform consistently. Dealing with technical glitches or system errors can disrupt workflow and cause frustration among employees, affecting productivity.Dealing with irate or difficult customers on a regular basis can take an emotional toll on employees, requiring them to practice empathy and self-care.
    4.0
    Senior Customer Service Representative
    Feb 2024
    Dasmarinas City Cavite1 to 2 years in the role, former employee
    My first voice campaign and has honed my phone communication and problem-solving skills.
    The good thingsAwesome and cool workmates.
    The challengesHigh work loads without clear process.
    3.0
    Customer Service Representative
    Dec 2023
    Dasmarinas City Cavite
    Average
    The good thingsFriendly Supervisors
    The challengesSchedule on some accounts are hectic, no permanent schedule and can be changed without short notice. Sometimes no 12hrs rest. Work-Life balance is severely needs improvement
    5.0
    Relationship manager SME
    Oct 2023
    3 to 4 years in the role, former employee
    it was great and No salary dispute
    The good thingsit was great and No salary dispute
    The challengesit was great and No salary dispute
    5.0
    Customer service representative
    Sep 2023
    Angeles City Pampanga1 to 2 years in the role, current employee
    Training is fun, work is competitive
    The good thingsLocation is very accessible which is inside SM Clark premises, workplace is neat and safe, pantry has wide selection of foods
    The challengesMetrics are quite high to achieve and QA's are strict
    5.0
    18000
    Sep 2023
    Bacolod Lanao del NorteLess than 1 year in the role, former employee
    Iqor would be a great start for newbies that looking for good salary and benefits
    The good thingsBenefits and compensations Good management
    The challengesNone so far. Everything was good
    5.0
    Senior Agent
    Sep 2023
    Perfect company here in Cavite
    The good thingsThe environment is good and the people surrounding you are approachable
    The challengesThey are queuing and the pantry is crowded
    4.0
    Corporate travel consultant
    Aug 2023
    Clark Freeport Zone Pampanga7 to 8 years in the role, former employee
    I am making sure that everything are in place and booked before logging out
    The good thingsYou can do more and learn more
    The challengesWorking in a graveyard shift is really hard but worthy
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Angeles City PampangaBacolod City Negros OccidentalBacolod Lanao del NorteCarmona CaviteDasmarinas City Cavite
    View all