Grab offers its employees, particularly drivers, significant benefits including flexible working arrangements that allow for good work-life balance, and opportunities to earn through regular bookings and incentives. The role provides valuable opportunities to meet and interact with diverse people, and the company supports employee development through training programmes and resources.
However, employees face several operational challenges including difficulties during rainy conditions which affect the booking system, and heavy traffic in metro areas which impacts daily operations. Drivers must also manage varying passenger expectations, while some employees have expressed concerns about company restructuring and staff turnover.